Deena M Heath
SOUTH LYON,MI
Summary
Dedicated Branch Sales Manager with 23 years of management experience with strong leadership skills. Hardworking and resourceful with a friendly and professional demeanor. Proven ability to drive revenue, meet and exceed goals while delivering excellent customer service!
Overview
37
37
years of professional experience
Work History
Branch Manager
Huntington Bank
03.2023 - Current
- Coached and engaged employees in business processes with positive motivational techniques.
- Sourcing and processing of various loan types and accounts
- Strong community presence being involved with Plymouth community
- Maintained friendly and professional customer interactions.
- Lead the team with proactive behaviors to a successful year in 2023
- Excellence in operations with adherence to policies and procedures
- Supporting of strong branch partnerships
Branch Manager
Huntington National Bank
09.2022 - 03.2023
- Lead the team with proactive behaviors into a successful Q4 2022
- Leading of team in providing excellent customer service and deepening relationships
- Supported and lead strong partnerships within all branch segments
- Lead the team and coach daily with huddles, check ins and branch observations
- Sourcing, processing of various loans and accounts
- Excellence in operations with adherence to policies and procedures
Branch Sales Manager
Michigan Schools And Government Credit Union
06.2022 - 09.2022
- While training was able to meet and exceed in membership goals
Branch General Manager
Huntington National Bank
03.2008 - 06.2022
- Managing portfolio of high value consumer and business customers
- Lead team being mass affluent to achieving goals, while delivering excellence in customer service
- Supported and maintained strong branch partnerships in referrals
- Strong community presence on Plymouth Board, Plymouth Ambassador Committee, Plymouth Auction Committee
- Strong community presence in Northville chamber and BNI group
- Lead and coached with daily huddles, check ins, district and community calls, district OCR clinics including cash flow cycle
- Sourcing, processing of various loans and accounts
- Excellence in operations with adherence to policies and procedures
- Achieved Branch Community Manager Jan 2015 - Mar 2019 leading 5 branches, Northville, Plymouth, Novi, Northville 8 Mile, Northville Meijer
- Achieved Branch General Manager in 2011 from 2008 Branch Manager
Branch Manager
Bank of America
10.1986 - 03.2008
- Established office of high value consumer and business clients
- Increased revenue sourcing of mortgage, consumer and business
- Built effective teams through daily coaching
- Sourced, processed of various personal and business accounts
- Networked in communities establishing strong community presence
Education
Some College (No Degree) -
Detroit College of Business
Detroit MIHigh School Diploma -
Churchill High School
Livonia, MISkills
- Business Development
- Microsoft Word & Power Point
- Coaching and Developing Colleagues
- Ability to Multitask
- Typing over 80 WPM
- Networking/Prospecting Local Businesses
- Effective Time Management
- Communication Skills
- Power Point
- Ability to Work Under Pressure
Accomplishments
MSGCU Financial Champion Award August 2022, HNB Achieved Mass Affluent Office 2021 Level 10, General Branch Manager 2020, Directors Club 2020, Partnership Award 2018, Branch Community Manager 2015 - 2019, Fidelity Merger Ambassador 2012, Circle of Excellence 2011, Top Banking Office 2011 in East MI, General Manager 2011 - 2015, Top Banking Office 2010 in East MI, Circle of Excellence 2010
Hobbies
I love to go horse back riding with my horse Star! I also enjoy going to classic car shows with my husband Jeff!
Timeline
Branch Manager
Huntington Bank
03.2023 - Current
Branch Manager
Huntington National Bank
09.2022 - 03.2023
Branch Sales Manager
Michigan Schools And Government Credit Union
06.2022 - 09.2022
Branch General Manager
Huntington National Bank
03.2008 - 06.2022
Branch Manager
Bank of America
10.1986 - 03.2008
Some College (No Degree) -
Detroit College of Business
High School Diploma -
Churchill High School