Deena Richardson
Tulsa,OK
Summary
Dynamic General Manager with 21 years of management experience. proven expertise at Outback Steakhouse in team training and development. Skilled in P&L analysis and conflict resolution, I excel in operational oversight and fostering supplier relationships. Committed to continuous improvement, I enhance guest experiences while driving performance and efficiency across all levels of restaurant operations.
Overview
24
24
years of professional experience
Work History
General Manager
Outback Steakhouse
Tulsa, OK
02.2011 - Current
- Hosting orientation and onboarding.
- Staffing at all levels.
- Proficient in FOH and BOH management.
- Leading and developing new managers through the MIT program. Assuring that the proper tools and clear direction are provided, as well as clear and timely feedback.
- Overseeing all restaurant operations while the partner is out of the building.
- Formed great relationships with our suppliers.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Teaching and living principles, and beliefs.
- Understanding P&L and inventory cost centers.
- Organized and maintained community relationships and collaboration.
- Experienced in coordinating the TWS regional rollout.
- Excellent guest connections, and resolving issues and conflict.
- Passionate about adhering to all recipes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Dave&Buster's Restaurant
Ontario, CA
07.2001 - 02.2011
- Scheduling in multiple areas.
- Inventory control.
- Understanding cost centers in amusements operations.
- Proficient in purchasing in many areas.
- Leading adaptability.
- Excellent guest connections.
- Proficient at resolving conflicts.
- Maintaining communication skills in high pressure situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Hospitality & Restaurant Management
Le Cordon Bleu College of Culinary Arts
Pasadena, CA07-2004
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA06-2000
Skills
- Team training and development
- Effective communication
- Inventory management
- P&L analysis
- Conflict resolution
- Operational oversight
- Supplier relationships
- Supply chain management
- Performance improvement
- Adaptability
- Problem-solving
- Budget forecasts
- Organizational structuring
- Time management
- Scheduling efficiency
- Guest relationships
- Team leadership
- Attention to detail
- Motivational leadership
- Continuous improvement
- Policy adherence
Timeline
General Manager
Outback Steakhouse
02.2011 - Current
Manager
Dave&Buster's Restaurant
07.2001 - 02.2011
Associate of Arts - Hospitality & Restaurant Management
Le Cordon Bleu College of Culinary Arts
High School Diploma -
Rancho Cucamonga High School
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