Deena Richardson
Joplin,MO
Summary
Dynamic operations manager with a proven track record at Sam’s Cellar, enhancing efficiency through strategic planning and robust inventory management. Skilled in staff training and relationship management, I foster high employee satisfaction and drive business growth, achieving significant improvements in customer loyalty and operational performance.
Overview
16
16
years of professional experience
Work History
Owner/Operator
The Boatdroom
05.2020 - 05.2023
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
General Manager
Sam’s Cellar
08.2015 - 07.2021
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
General Manager
Club 1201
05.2007 - 08.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
Education
Associate Of Applied Business - General Studies
NW Missouri State
Marionville05.1991
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Operations oversight
- Inventory management
- Strategic planning
- Payroll processing
- Relationship management
- Human resources
Timeline
Owner/Operator
The Boatdroom
05.2020 - 05.2023
General Manager
Sam’s Cellar
08.2015 - 07.2021
General Manager
Club 1201
05.2007 - 08.2015
Associate Of Applied Business - General Studies
NW Missouri State
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