Deena Rose

• Reviewed resumes and applications to determine if candidates met the required criteria for open positions.
• Ensured that all employment documents were completed accurately prior to candidate hire date.
• Provided support throughout the entire recruitment cycle from initial screening through offer acceptance stages.
• Administered applicant tracking system (ATS) database to input, update, and maintain candidate details.
• Conducted interviews with potential employees to assess qualifications, skills, and experience.
• Collaborated with department managers to develop effective recruiting plans for new openings.
• Maintained accurate records of all staffing related activities in the company database.
• Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
• Managed onboarding processes for new hires including orientation programs and training sessions.
• Built relationships with external vendors such as headhunters or recruiting agencies for specialized roles when needed.
• Participated in job fairs and other recruitment events to promote the company's brand.
• Analyzed labor market trends to identify current hiring needs within the organization.
• Tracked key metrics such as time-to-fill rate, cost per hire, quality of hire, in order to measure success of staffing initiatives.
• Saved money by recruiting high-profile account providers and negotiating cost-saving contracts.
• Provided guidance on career development opportunities to existing staff members.
• Created interview questionnaires, assessment guidelines and onboarding processes to provide efficiency at each hiring phase.
• Developed guidelines for position qualification requirements and rating system to measure and identify best-fit candidates.
• Organized, coordinated, and monitored staffing activities to ensure compliance with established policies and procedures.
• Developed and implemented recruitment strategies to attract qualified job applicants.
• Supported recent retired military personnel and veterans by recruiting highly effective practitioner network.
• Assisted in developing job descriptions and specifications for internal positions.
• Monitored employee performance reviews and provided feedback when necessary.
• Researched industry best practices related to staffing initiatives and recommended changes when appropriate.
• Created a network of external contacts, such as recruiters, universities, and HR professionals, in order to source suitable candidates quickly.
• Supervised, coached, and mentored recruiters to achieve individual and school recruitment targets.
• Contacted all job applicants to inform them of their application status.
• Defined recruitment quotas, developed marketing budgets and maintained staffing levels to achieve recruitment goals.
• Developed relationships with field team to assist in developing pool of candidates for up to [3] stores.

Searched for qualified job candidates using computer databases, media advertisements or employee referrals.

• Sourced, qualified and conducted screening interviews with job candidates.
• Informed job applicants of duties and responsibilities, compensation, and benefits.
• Interpreted and explained human resources policies, procedures or regulations.
• Addressed harassment allegations, work complaints or other employee concerns.
• Advised management on organizing, preparing or implementing recruiting or retention programs.

• Promoting AT&T DIRECTV's new products and services and helping AT&T DIRECTV with current customer accounts and acquire new customers
• Go over customers billing & take payments
• Problem solving accounts
• Technical support.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered customer inquiries and provided accurate information regarding products and services.
• Answered inbound calls, chats and emails to facilitate customer service.
• Communicating with customers and sales representatives.
• Analyzing customer behavior.
• Gathering information about customer complaints.
• Developing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Meeting with the sales team to propose customer retention solutions.
• Writing and presenting customer behavior reports.
• Building positive relationships with customers and business associates.

• Responsible for collecting, posting and managing account payments
• Responsible for submitting claims and following up with insurance companies
• Answers questions from patients, clerical staff and insurance companies
• Identifies and resolves patient billing complaints
• Prepares, reviews and sends patient statements
• Evaluates patient's financial status and establishes budget payment plans
• Follows and reports status of delinquent accounts
• Reviews accounts for possible assignment and makes recommendations to the Billing Supervisor, also prepares information for the collection agency
• Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

• Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
• Communicate with Referral sources
• Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
• Complies with all applicable company policies and procedures to meet JCAHO and company standards
• Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
• Completes SOPs/CMNs and documents on tracking log
• Verifies Medicare, Medicaid, and private insurance coverage information
• Call and get Authorizations for equipment and supplies
• Checks all paperwork for accuracy and completeness
• Provides service for all retail/walk-in equipment requests
• Dispatch Drivers to appropriate locations
• Accounting
• Communication Skills.

• Maintained patient filing system
• Filed confidential patient documents.
• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
• Performed administrative duties such as filing paperwork or entering data into computer systems.
• Helped maintain cleanliness of exam rooms between patient visits by wiping down surfaces with disinfectant solution.
• Recorded patient temperature and blood pressure.
• Ensured that all patient files were current with accurate information regarding diagnosis, treatments, medications, and test results.
• Collected data from medical histories to assist physicians in diagnosing illnesses and formulating treatment plans.
• Organized and maintained supplies, equipment, and instruments in the facility.
• Monitored vital signs of patients throughout their visit before releasing them from the facility.
• Answered phones, responded to inquiries from patients regarding their care plans and health history.
• Assisted in scheduling patient appointments and maintaining medical records.
• Greeted patients upon arrival at the office and provided necessary information about procedures.