Deena Thompson
Social Work
Jacksonville,FL
Summary
Experienced social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Evaluator
Mental Health Resource Center
Jacksonville, FL
02.2026 - Current
- Conducted 4-6 comprehensive psychiatric emergency evaluations per shift, assessing mental health status, suicide and homicide risk, substance use, and level of care needs to support timely clinical decision-making.
- Performed detailed evaluations to inform clinical recommendations for effective psychiatric treatment and appropriate disposition.
- Engaged with multidisciplinary teams to streamline crisis intervention processes and ensure effective psychiatric admissions and evaluations.
- Maintained 100% timely and accurate clinical documentation in the electronic health record (EHR), ensuring compliance with agency policies, HIPAA regulations, and Florida mental health documentation standards.
- Implemented effective crisis intervention strategies to stabilize patients and promote safe, supportive environments during psychiatric emergencies.
Outreach Care Coordinator
Mental Health Resource Center
Jacksonville, FL
06.2025 - Current
- Conducted 10–15 comprehensive client assessments weekly in hospitals and community settings, evaluating mental health, substance use, medical needs, social supports, and barriers to care to inform individualized service plans.
- Connected clients to housing, behavioral health, medical care, transportation, and community resources through advocacy, care coordination, and resource navigation.
- Analyzed patient progress and modified care plans accordingly to achieve targeted health outcomes.
- Assessed trauma and risk factors, ensuring accurate reporting and timely follow-up actions.
Graduate Social Work Intern
River Point Behavioral Health
Jacksonville, FL
01.2026 - 07.2026
- Conducted assessments to identify client needs and develop tailored treatment plans.
- Led 15–20 psychoeducational and process groups weekly for children, adolescents, and adults in an inpatient psychiatric unit, fostering engagement among groups of 4 to over 35 patients.
- Executed comprehensive documentation of group therapy notes, biopsychosocial assessments, treatment plan updates, and discharge summaries in electronic health records.
- Gathered collateral information from patients, family members, and treatment providers to enhance clinical assessments and inform treatment recommendations.
- Facilitated crisis intervention by employing de-escalation techniques to effectively manage challenging situations.
- Maintained strict confidentiality in accordance with ethical guidelines and legal requirements of the profession.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for clients.
- Facilitated client education on available community resources for ongoing support and assistance.
Home Health Aide
Friends of the Family Home Health Care
Temperance, MI
06.2024 - 06.2025
- Conducted comprehensive health evaluations to ensure client well-being through vital sign checks and observation of behavioral shifts.
- Oversaw daily living support for clients, including medication reminders and meal preparation to enhance quality of life.
- Engaged with healthcare team to provide insights and updates on client progress and treatment outcomes.
- Fostered strong relationships with clients, enhancing trust and communication within the caregiving process.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Social Work Intern
The Maritime Academy of Toledo
Toledo, OH
08.2024 - 05.2025
- Facilitated 5–8 therapeutic and psychoeducational groups weekly for middle and high school students, supporting groups of 2–6 students through evidence-based interventions focused on emotional regulation, coping skills, anger management, communication, and problem-solving.
- Conducted client assessments and developed tailored treatment plans to effectively address crisis situations.
- Supported case management initiatives by ensuring accurate documentation and effective resource navigation.
- Facilitated collaboration among multidisciplinary teams to enhance client outcomes.
- Safeguarded sensitive information and ensured compliance with ethical standards in all interactions.
- Implemented evidence-based therapeutic techniques during group and individual therapy to enhance emotional resilience.
- Facilitated connections between clients, families, and community resources while advocating for enhanced supportive services within the school environment.
Certified Nursing Assistant
BrightStar Care
Farmington Hills, MI
08.2021 - 05.2024
- Provided essential daily living support to enhance personal hygiene and mobility for individuals.
- Managed meal preparation tailored to specific dietary needs while providing timely medication reminders to clients.
- Monitored clients' physical and mental health while providing compassionate emotional support and companionship.
- Led initiatives for improving communication between caregivers and families, enhancing overall patient satisfaction.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Education
Master of Social Work - Social Work
University of West Florida
Pensacola, FL07-2026
Bachelor of Social Work - Social Work
Wayne State University
Detroit, MI04-2025
Associate of Arts - Human Services
Washtenaw Community College
Ann Arbor, MI05-2023
Nursing (CNA)
Barnabas Health Care School of Professional Studies
Redford, MI08-2010
Certificate - Phlebotomy
Medright, Inc.
Southfield, MI11-2004
Skills
- Electronic Health Records (EHR)
- Clinical Documentation
- Community Outreach & Program Development
- Biopsychosocial Assessments
- Discharge Planning
- Suicide Risk Assessment
- Group Therapy Facilitation
- Collateral Information Gathering
- Crisis Stabilization
- Motivational Interviewing
- Cognitive Behavioral Therapy (CBT)
- Social Determinants of Health (SDOH)
Certification
- Certified in CPR (Cardiopulmonary Resuscitation)
- Certified in Automated External Defibrillator (AED)
- Florida Adult and Child Functional Assessment Rating Scales (FARS/CFARS) Certified
- QPR (Question, Persuade, Refer) Suicide Prevention Gatekeeper Certification
- Nonviolent Crisis Intervention Certification (CPI)
Timeline
Emergency Evaluator
Mental Health Resource Center
02.2026 - Current
Graduate Social Work Intern
River Point Behavioral Health
01.2026 - 07.2026
Outreach Care Coordinator
Mental Health Resource Center
06.2025 - Current
Social Work Intern
The Maritime Academy of Toledo
08.2024 - 05.2025
Home Health Aide
Friends of the Family Home Health Care
06.2024 - 06.2025
Certified Nursing Assistant
BrightStar Care
08.2021 - 05.2024
Certificate - Phlebotomy
Medright, Inc.
Master of Social Work - Social Work
University of West Florida
Bachelor of Social Work - Social Work
Wayne State University
Associate of Arts - Human Services
Washtenaw Community College
Nursing (CNA)
Barnabas Health Care School of Professional Studies