Deena Turner
Paulsboro,NJ
Summary
Dynamic office manager with proven expertise at the Law Office of Peter Alfinito, excelling in organizational skills and customer service. Enhanced workflow efficiency through effective scheduling and developed filing systems, significantly improving document retrieval. Trained staff in best practices, fostering a collaborative environment that elevated team performance and client satisfaction.
Overview
12
12
years of professional experience
Work History
Office Manager
Law Office of Peter Alfinito
07.2024 - Current
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling and meetings, optimizing time management for team members.
- Developed and maintained filing systems to improve document retrieval efficiency.
- Oversaw inventory management, ensuring adequate supplies for office functions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Cashier Assistant Manager
Gaetanos of Pennypacker
11.2021 - 05.2024
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on cash handling processes and customer service standards.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Collaborated with management to develop promotional strategies that increased sales revenue.
- Monitored employee performance, providing constructive feedback to improve service delivery.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Quickly and accurately counted drawers at start and end of each shift.
Warehouse Worker
Burlington Coat Factory Distribution Center
03.2014 - 08.2015
- Conducted quality control inspections on incoming and outgoing merchandise for compliance with standards.
- Maintained clean and organized work areas, promoting safety and accessibility of materials.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Education
High School Diploma -
Bensalem High School
Bensalem, PASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Data entry
- Bookkeeping
- Mail handling
- Scheduling
- Inventory control
- Staff management
- Employee supervision
Timeline
Office Manager
Law Office of Peter Alfinito
07.2024 - Current
Cashier Assistant Manager
Gaetanos of Pennypacker
11.2021 - 05.2024
Warehouse Worker
Burlington Coat Factory Distribution Center
03.2014 - 08.2015
High School Diploma -
Bensalem High School