DEENA WALKDEN
Regional Property Manager
Brazil,Brazil
Summary
Accomplished Regional Property Manager with 28 years of experience, with a proven track record of sustaining and increasing property values. Committed to achieving client satisfaction, meeting, and exceeding goals. Increasing occupancy rates and negotiating higher rental rates. Driven and enthusiastic, with the ability to manage time and efforts effectively. Dedicated to executing strategic marketing plans to achieve a property's highest income potential. Microsoft office to include word, excel, access, power point. Accounting, account receivable, account payable, budgeting, acquisitions Bank and account reconciliation, bookkeeping Human resources, customer service, QuickBooks AppFolio Rent Manager Fair Housing Regulations, section 8, section 42 (tax credit) Market analysis, advertising Payroll, tax experience.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work History
Regional Property Manager
Woodland Properties
Austin, TX
07.2020 - Current
- Oversees day-to-day operations of Midwest Region Portfolio, to include IL, IN, WI, NC, MO, KS, OH, FL and PA this includes 26 different parks, in 9 different states totaling 2882 lots, by implementing policies, procedures, and practices to ensure each property is meeting budgeted financial goals and achieve operational performance objectives
- Provide direction and leadership to growing team of community manager
- In charge of rehabs, bringing in new homes, install, set up & sales, new construction
- All Phases of maintenance projects going on within the company
- Provides overall direction and supervision of day-to-day tasks and workflow to Community Managers with oversight responsibility for managers property
- Ensures timely and accurate reporting for each property including delinquency reports, vacancy reports, demo and, staffing needs & remodel schedules, upcoming inspections etc.
- Regularly visits site offices, inspects field operations, and reviews periodic reports from community managers to determine progress of occupancy and maintenance projects
- Monitors and ensures adherence to all policies and procedures related to compliance with Landlord Tenant Act, Section 8, Fair Housing practices, LIHTC, and funding sources such as Housing and Urban Development (HUD)
- Works closely with on-site managers to ensure compliance issues are addressed in a timely manner
- Responsible for resolving resident relation issues and escalated complaints from residents
- Assist in property acquisitions and due diligence
- Inspects properties to ensure highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency
- Conducts periodic inspection of vacant homes for market-ready condition
- Assists in or develops corrective programs for properties, when needed
- Supervises and coordinates preparation of annual operating and capital budgets (CAPEX); monitors and makes recommendations on budget performance and prepares monthly or quarterly summary report of same
- Trains and ensures Community Management Teams are utilizing AppFolio efficiently
- Responsible to negotiate, plan, and schedule all remodels and/or demos of homes on property
- Obtaining, maintaining dealer licenses and business licenses for each park
- Ordering new homes for each empty lot within each park, surveying each lot, making all utilities are available and working, water, sewer, gas and power
- This portfolio is comprised of properties financed with diverse funding streams including federal low- income housing tax credit program, Project Based Section 8, and other affordable income restricted/low- income housing financing
- Pay all bills for each property
- Oversee all maintenance, demo and new home placement in each park
- New Home ordering and set up.
Regional Property Manager
Tzadik Management
Rapid City, SD
12.2018 - 10.2020
- Supervise and manage operations of a portfolio of multiple properties
- Maximize operating revenue and net operating income for assigned properties, accountable for financial performance of each property
- Monitor portfolio's performance through company's APS system
- Conduct regular site visit
- Evaluate status of each property within the portfolio and implement and drive improvements
- Recruit, develop and retain team players
- Oversee maintenance of physical assets, recommend necessary and value-added capital projects
- Review and approve expenditures
- Maintain working knowledge of Fair housing laws, eviction laws, employment laws and other legal issues including knowledge of governmental regulations
- Analyze local market trends and vendor and contract management
- Develop and foster relations with Community Residents.
Regional Property Manager
Countryside Property
Rapid City, SD
04.2013 - 12.2019
- Portfolio includes 180 duplexes, 7 Mobile Home Park 1445 (Lots), 28 townhomes, 54 single family homes, and 10 RV lots a total of 1717 units
- As a Regional Property Manager, I am fully accountable for all day-to-day property operations to include running maintenance department, overseeing and tasking 18 employees daily to different units to cover maintenance and grounds work as needed
- Guiding grounds staff to maintain curb appeal to enhance value of property
- Meeting with owner to review financial goals for the year, prepare annual budgets and income projections
- Maintain records of all community transactions, (i.e., rent rolls, delinquency reports, move-in/move- outs, etc.)
- Ensure that all rents and late fees/check charges are collected, posted and deposited
- Maintain current tenant files, move all past tenant files to the proper file
- Generate necessary legal action, documents and process as needed for the eviction process
- Coordinate with vendor/contractor service calls as needed, when current maintenance staff are unable to meet
- Maintenance need
- Responsible for scheduling, billing, vendor relations and certificates of insurance
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Act as liaisons between on-site managers or tenants and owners
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
- Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties
- Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties
- Prepare detailed budgets and financial reports for properties
- Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations
- Affordable Housing experience property (USDA, TCAC,HOME and HUD)
Leasing Manager
The Property Management Group
Louisville, KY
11.2011 - 03.2013
- Property management company with over 500 properties, ability to manage clients, vendors, contractors, while juggling a busy multi-line phone system with a professional and efficient manner
- Show clients available properties for rent
- Process rental applications and background checks, accept rent and deposit, Filing, maintain appointment schedule, multi- line phone system, multitask daily tasks, type
Education
High School Diploma -
Rogers High School
Puyallup, WA 09.1984 - 06.1988
Bachelor of Science - Business Management
University of Phoenix
09.2012 - 01.2016
Skills
Microsoft Word & Excel
undefinedTimeline
Regional Property Manager
Woodland Properties
07.2020 - Current
Regional Property Manager
Tzadik Management
12.2018 - 10.2020
Regional Property Manager
Countryside Property
04.2013 - 12.2019
Bachelor of Science - Business Management
University of Phoenix
09.2012 - 01.2016
Leasing Manager
The Property Management Group
11.2011 - 03.2013
High School Diploma -
Rogers High School
09.1984 - 06.1988
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