Summary
Overview
Work History
Education
Skills
Timeline
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Dee / Odirlei Santos

Winter Park ,FL

Summary

SUMMARY
Highly motivated multi-lingual employee with a desire to take on new challenges. Exceptional interpersonal abilities with a strong work ethic and adept at working unsupervised and quickly mastering new skills.


Through my decades long experience working in the custom countertops industry, I have gained a well-rounded perspective that allows me to approach tasks and projects from many different points of view.


I am fluent in English, Portuguese, and Spanish, which makes me an asset in providing customer support to a diverse range of clients and work groups, ensuring successful collaborations on both commercial and residential projects.

Overview

22
22
years of professional experience

Work History

Countertop Project Estimator & Account Manager

Discover Quartz & Granite
Orlando, FL
02.2009 - 02.2024
  • Developed accurate project estimates utilizing data and industry pricing standards.
  • Compiled and analyzed data to determine the most cost-effective solutions for projects.
  • Conducted detailed research on labor, materials,
  • Negotiated contracts with vendors for best possible prices while maintaining quality standards

Sales Floor Manager/Shop Foreman: Custom Counters

BRASTONE, INC.
Orlando, Florida
02.2004 - 01.2009

* Sales Floor Manager/Shop Foreman: Custom Countertops

  • Coordinated with other departments to ensure project deadlines were met.

Assistant Manager, Retail Sales B2C

JAA comercio LTDA
1655 Avenida Edmeia Mattos Lazarotti - Suite 1655 , Minas Gerais
05.2002 - 01.2024
  • Managed customer service inquiries and complaints in a timely manner.

Education

High School Diploma -

State School of Sao Caetano
Betim, MG Brazil
12.2003

Skills

* Over 16 years of experience in all aspects of the custom design & build of engineered stone and granite countertops: creating templates, cutting, fabrication & installation of wall cladding & flooring for both commercial and residential building projects including:

* Residential & commercial project estimate preparation

* Account manager and project coordination for multiple concurrent projects

* Design consultant and showroom for both commercial & retail sales

* Conducted detailed research calculations on labor, materials cost and created detailed customer quotes for highly competitive commercial and residential projects

* B2B & B2C sales relationships

* Reading/analysis of blueprints, architectural renderings & millwork cabinet drawings

* Custom creation of one-of-a-kind finishes for detailed counter tops

* Maintaining vendor relationships with high stands of communication

* Project submittal of samples & materials ordering throughout US

* Project template & installation schedule coordination

* Entering projects in sales / inventory systems and accurately ordering required material sizes, colors & quantities of material required for each project upon approval

* Processing email inquiries, calling & taking customer calls

* Submitting RFI's, understanding and keeping up with new industry trends

* Presenting close match alternates or value engineering when original product specified is no longer available

* New bales bids & quote revisions

* Build accurate project estimates utilizing data and industry pricing standard for cost effective comparative prices

Timeline

Countertop Project Estimator & Account Manager

Discover Quartz & Granite
02.2009 - 02.2024

Sales Floor Manager/Shop Foreman: Custom Counters

BRASTONE, INC.
02.2004 - 01.2009

Assistant Manager, Retail Sales B2C

JAA comercio LTDA
05.2002 - 01.2024

High School Diploma -

State School of Sao Caetano

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Dee / Odirlei Santos