Deep Patel
Monroe,NJ
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Princeton Medical Group . Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician/Pharmacy Inventory Specialist
CVS Pharmacy
Jamesburg, NJ
10.2018 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Performed data entry and completed proper paperwork.
- Supported patient care by maintaining adequate stock levels of critical medications, avoiding potential shortages or delays in treatment.
- Improved efficiency in the pharmacy by optimizing storage organization and maintaining an up-to-date database of medication locations.
- Reduced stock discrepancies by implementing a robust tracking system for medication storage and dispensation.
- Maintained comprehensive documentation of all inventory-related activities, supporting audit readiness and regulatory compliance requirements.
- Increased staff awareness of proper medication handling protocols through regular training sessions and communication updates on relevant guidelines changes.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Customer service associate
Walgreens
06.2016 - 01.2017
- Answer telephone and give information to callers, take messages or transfer calls to appropriate individuals
- Create maintain and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Maintain scheduling and event calendars
- Make copies of correspondence or other printed material
- Provide services to customers, such as order placement or account information
- Order and dispense supplies
- Learn to operate new office technologies as they are developed and implemented
- Computer skills proficient in Microsoft office, excel, PowerPoint, etc.
Education
High School Diploma -
North Brunswick Township High School
North Brunswick Township, NJBachelor of Science - B.S. Exercise Science Pre AT/PT
Kean University
Union, NJ06.2027
Skills
- English language
- Writing
- Time management
- Judgement and decision making
- Active listening
- Speaking
- Computer and electronics
- Active learning
- Foreign language
- Ability to work effectively in a team setting
- Ability to motivate team members to greater success
- Intravenous admixture preparation
- Regulatory Compliance
- Supply Restocking
- Insurance Billing
- Drug Inventory Control
- Insurance Verification
- Workflow Optimization
- Drug Inventory Management
- OTC Recommendations
- HIPAA
- Problem-solving skills
- Staff Development
- Insurance processing
- Inventory Management
- Data Entry
- Problem-Solving
- Staff Leadership
- Excellent Communication
- Self Motivation
- Heartsaver CPR AED (CPR AED)
- Decision-Making
- Basic Life Support for Health Care Providers
- Organizational Skills
- Time Management
- Attention to Detail
- Multitasking
- Relationship Building
Languages
Hindi
Limited Working
Gujarati
Full Professional
Timeline
Pharmacy Technician/Pharmacy Inventory Specialist
CVS Pharmacy
10.2018 - Current
Customer service associate
Walgreens
06.2016 - 01.2017
High School Diploma -
North Brunswick Township High School
Bachelor of Science - B.S. Exercise Science Pre AT/PT
Kean University