Deepa Balakumar
Louisville,KY
Summary
17+ years of experience , covering areas as Budget & Control, Process, Financial (planning & forecasting), Strategic Planning, Project Management, Change & Risk Management across multiple business domains, technologies & geographies Focused on smoothly overseeing financial, personnel and operational facets of 2Bn practice. Effectively balance targets with resources and optimize long- term success. Areas of expertise Strategic planning Budgeting Complex stake holder management Pipeline Tracking & Forecasting
Overview
17
17
years of professional experience
Work History
Senior Manager Operations
09.2022 - Current
- Plan and facilitate discussion calls on specific functional areas with the respective teams, Account Managers and Client Partners
- Assist in Forecasting for a time period of minimum two quarters time frame Reporting & Analysis
- Draw forecast trends and patterns by account & provide tangible plan/actions Ensure that internal portals are maintained and up to date Provide data on specific functional areas to senior team members during engagements Report and aid in the analysis of the quarterly, monthly and weekly performance for the BU Preparation of monthly, quarterly, annual forecast reports Preparation of Financial and workforce dashboards for leadership Understand operational nuances and explore new avenues to save cost and bring process efficiency
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
Manager Operations
01.2020 - 01.2022
- Ensured stability & sustainability of margins and accurate margin forecast for the practice
- Drove/Implemented MO/ COD initiatives and plan like utilization, NBL reduction, pyramid optimization, Offshoring
- Leadership review decks preparation
Senior Analyst Operations
01.2018 - 01.2019
- Assisted in Forecasting for a time period of minimum two quarters time frame Drew forecast trends and patterns by account & provided tangible plan/actions Provided data on specific functional areas to senior team members during engagements Reported and aided in the analysis of the quarterly, monthly and weekly performance for the BU Prepared Financial and workforce dashboards for leadership Understood operational nuances and explored new avenues to save cost and bring process efficiency
01.2013 - 01.2017
- Assisted in Forecasting for a time period of minimum two quarters time frame
- Drew forecast trends and patterns by account & provided tangible plan/actions
- Provided data on specific functional areas to senior team members during
- engagements
- Reported and aided in the analysis of the quarterly, monthly and weekly performance for the BU Prepared Financial and workforce dashboards for leadership
- Understood operational nuances and explored new avenues to save cost and bring process efficiency
01.2010 - 01.2013
- Manlog vertical and Ins QE&A Operations team Designed project triangle tracker for the practice to identify the set of the ELT who if billed will give the maximum benefit from the initiative which led to close 1Mn higher savings for the practice from the same Integrated data visualization techniques for use in reporting and predictive analytics Prepared the burn rate calculator for the SG&A of the practice and it helped the leadership team to make calculated decisions on the SG&A spend.
CRM Consultant
01.2007 - 01.2010
- Participated in implementing a customized revenue forecasting reporting module for Peoplesoft CRM leading to greatly increased accuracy and flexibility Piloted face to face and classroom training sessions for CRM users of all levels and positions Conducted root cause analysis on complex data issues and managed cleanup activities for over 15,000 Company Master Data discrepancies
- Developed and supported Satyam’s Key Account Planning process in collaboration with the key sales personnel
- Provided technical assistance in troubleshooting system problems related to CRM applications.
Education
Master of Business Administration - Marketing and HR
Indian Institute of Planning and Management
01.2007
Bachelor of Engineering - Computer Science Engineering
Sona College of Technology
01.2001
Skills
- Strategic planning
- Budgeting
- Complex stakeholder management
- Pipeline tracking & forecasting
- Data Analytics
- Strategic Planning
Extracurricular Activities
Cooking Dancing
Timeline
Senior Manager Operations
09.2022 - Current
Manager Operations
01.2020 - 01.2022
Senior Analyst Operations
01.2018 - 01.2019
01.2013 - 01.2017
01.2010 - 01.2013
CRM Consultant
01.2007 - 01.2010
Master of Business Administration - Marketing and HR
Indian Institute of Planning and Management
Bachelor of Engineering - Computer Science Engineering
Sona College of Technology