Deepa Konduru
Phoenix,USA
Summary
Results-oriented professional driven by a passion for collaboration and continuous improvement. Embracing the power of small wins, strive to make a 0.1% positive impact every day, together with others, to create a better world.
Highly organized and detail-oriented administrative professional with 7+ years of experience providing exceptional support to senior management, teams, and organizations emphasis on Business Process Operations, QA and Reporting under different environments.
Proficient in MS Office & Google Suite with ability to quickly learn new skills, proficiency with new software and systems. Good knowledge on Quickbooks, Invoicing, Payroll & Human Resource Management.
Volunteered at Serve2Gether (HRM) since 2008, supporting UN's Zero Hunger 2030 goal, serving hopes(meals) and promoting food security in Bengaluru & Phoenix.
Self-driven personality and attitude to raise to the occasion by being part of solution with growth mindset. Strong leadership and collaboration skills.
Overview
20
20
years of professional experience
Work History
Subject Matter Expert
Salesforce, Inc. USA
07.2021 - Current
- Managed approximately 6 to 8 cases handling per day by creating value addition to the customer.
- Working as Subject Matter Expert having strong hold on process by mentoring and training others.
- Assess incoming Purchase requisitions and resolved user issues.
- Manage and administer contracts from initiation to close-out. Ensured compliance with contractual terms and conditions.
- Negotiate and draft contract agreements by reviewing and approve contract documents.
- Interacted with suppliers and client stakeholders to ensure use of appropriate contract template.
- Identify and mitigate contractual risks and ensured contract compliance with legal and regulatory requirements.
- Identify and implement best practices and process improvement opportunities and ensured SLAs are met.
- Mentored junior team members, contributing to their professional growth and development.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Associate Quality Analyst
Glynlyon Inc, USA
01.2018 - 02.2018
- Interaction with designers and software developers to understand application functionality and performance issues
- Understood test requirements based on the business specifications and listing of test requirements
- Wrote Test cases and executed them manually
- Created Test Requirements, Test Plans, Test Cases and maintained in MS Excel/Word
- Analyzed system requirements, developed & executed Test cases, Test data for test
- Identified Software bugs and interacted with developers to resolve the technical issues
- Participated in meetings and walkthroughs
- Analyzed and documented test results
- Environment: MS Office 2000 (Word, Excel, Power Point).
Sr. Process Executive
Sun Microsystems Inc, USA
10.2004 - 02.2008
- Responsible for internal audits. As a Tester for the project of Sun Microsystems called IBIS (Integrated Business Information Solution) which included the responsibilities of executing the test scripts that has been posted & report the results to the respective Subject Matter Experts.
- Served as a Single Point Of contact (SPOC) for CRM Team.
- Validation of purchase order and booking of orders with adherence to SLA. Validating and processing service orders pertained to various regions like Australia, Malaysia, Singapore, Philippines.
- Solving process related queries. Maintaining & consolidating volumes report on a daily/monthly basis
- Monitor the Quality Standard of the engagement and the individual.
- Knowledge Management. Shared the updates with team on daily basis.
- Responsible for SLA, CSAT and TATs.
- Job involved handling Customer Escalations, Customer Relations, and Client Escalations.
- Training and supporting New hires.
- Was responsible in holding team building activities.
- Environment: MS Office 2000 (Word, Excel, Power Point).
Education
Post Graduate Diploma(PGDBA) - Accounting And Finance
Symbiosis University
Pune09.2011
Bachelor of Commerce -
Bangalore University
Bengaluru2001
Some College (No Degree) -
Six Sigma Greenbelt
InfosysSkills
- Training and mentoring
- Strong analytical skills
- Customer Focus
- Quick Learner
- Enjoy value addition to Customer,Team,Company & Self
- Attention to Detail
- Time Management
- Excellent Communication
- Teamwork and Collaboration
- Adaptability and Flexibility
EMPLOYER SUMMARY
- Infosys BPM Ltd, Subject Matter Expert, 07/2021, Present
- IntraEdge Inc, Associate Quality Analyst, 01/2018, 02/2018
- Infosys BPO Ltd, Sr. Process Executive, 10/2004, 02/2008
SOCIAL IMPACT
Blessed to be part of a Server2Gether a Hunger Relief Movement with Vision: “No one should go the bed hungry” as one of core volunteer during my spare time since 2008 in day by day approch. During my spare time, we as volunteer team served over 200,000 hopes (meals) so far to the needy in Bengaluru and Phoenix. We are stepping into 16th year of Joy of Service/Seva journey and gracefully continues. HYPERLINK www.serve2gether.org
WORK AUTHORIZATION DETAILS
Have valid Green Card EAD work authorization and valid till 2028. Don't need VISA sponsorship.
Timeline
Subject Matter Expert
Salesforce, Inc. USA
07.2021 - Current
Associate Quality Analyst
Glynlyon Inc, USA
01.2018 - 02.2018
Sr. Process Executive
Sun Microsystems Inc, USA
10.2004 - 02.2008
Post Graduate Diploma(PGDBA) - Accounting And Finance
Symbiosis University
Bachelor of Commerce -
Bangalore University
Some College (No Degree) -
Six Sigma Greenbelt