Deepa Mahesh Poddar

• Assisted with MFM- High Risk Dept.- OB/GYN ultrasound examinations and patient preparation procedures
• Observed and documented fetal anatomy, positioning, and abnormalities
• Supported sterile procedures including amniocentesis, CVS, and SIS procedures
• Maintained patient confidentiality and professional bedside manners during clinical care

• Answer high-volume incoming patient calls and provide professional assistance regarding appointments, insurance, and imaging services.
• Schedule, reschedule, and cancel patient appointments while maintaining accuracy and efficiency.
• Verify insurance eligibility, benefits, co-pays, and demographic information using electronic systems.
• Update patient records and maintain accurate documentation within EHR systems.
• Communicate patient concerns and scheduling requests to physicians, technologists, and clinical staff.
• Provide patients with appointment preparation instructions and respond to questions regarding services.
• Maintain HIPAA compliance and confidentiality in all patient interactions.
• Deliver exceptional customer service while supporting efficient patient flow and operational goals.

Served as the first point of contact for students, faculty, and visitors in a busy medical training environment

Managed scheduling, high volume inbound inquiries and outbound calling, records management, and administrative support operations

Maintained confidential records and ensured professional communication across departments

Assisted with multitasking administrative duties in a high-volume office setting