Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deepa Parbhoo

St. Petersburg

Summary

Knowledgeable Care Manager with strong background in overseeing patient care plans and coordinating with multidisciplinary teams. Proven track record of improving patient outcomes through comprehensive care assessments and personalized intervention strategies. Demonstrated expertise in utilizing effective communication and problem-solving skills to enhance patient satisfaction and streamline care processes.

Overview

23
23
years of professional experience

Work History

Care Manager

Maxhealth
09.2023 - Current
  • Educated patients and families on community resources, treatment options and health care services to better manage conditions.
  • Assessed patients and developed plans to meet needs.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
  • Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
  • Responded to emergency situations and provided support to promote patient safety and wellbeing.
  • Evaluated patients progress and adjusted service plans to address areas of concern.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
  • Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
  • Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
  • Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
  • Enhanced patient care by developing and implementing individualized care plans.
  • Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
  • Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
  • Fostered strong relationships with patients and their families, enhancing trust and compliance with care plans.
  • Advocated for patients' needs with healthcare providers, securing necessary interventions for improved health outcomes.
  • Prioritizes work responsibilities and completes assignments in timely manner.
  • Can multi task, works well under pressure.
  • Works well with others.
  • Coordinate medical records in house and for outside providers
  • Referrals
  • Communicate with providers, office staff to arrange care for patients.
  • Coordinating care on high risk patients
  • Identifying issues and being able to go to management for guidance.
  • Willingly takes on more assignments and responsibilities.
  • Follows attendance policies and exhibits regular attendance.
  • Team player willing to always help where needed.
  • Demonstrates understanding of practice philosophy in patient care.


Office Manager

MaxHealth
03.2023 - 09.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintains an atmosphere that supports customer service and patient satisfaction.
  • Displays positive attitude/level of enthusiasm about their job and the company.
  • Assumes responsibility for continually increasing knowledge and skills pertinent to the position.
  • Willingly takes on more assignments and responsibilities.
  • Shows Initiative.
  • Frequently provides positive solutions to improve service to patients and operations of the company.
  • Demonstrates understanding of the practice philosophy in patient care.
  • Works well with others
  • Maintains work area in neat and orderly fashion.
  • Complies with standards of conduct and supports ethical practices as indicated by compliance plans.
  • Can multi-task and resolve conflicts.
  • Prioritizes work responsibilities and completes assignments in timely manner.


Assistant Office Manager

Maxhealth
03.2022 - 03.2023
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
  • Recorded expenses and maintained accounting records.
  • Streamlined office procedures by implementing efficient filing systems and managing schedules.
  • Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
  • Maintains an atmosphere that supports customer service and patient satisfaction.
  • Displays positive level of enthusiasm and interest about their job and the company
  • Assumes responsibility for continually increasing knowledge and skills pertinent to the position.
  • Willingly takes on additional assignments and responsibilities
  • shows initiative
  • Frequently suggests positive solutions to improve service to patients and operation of the company.
  • Demonstrates an understanding of practice philosophy in patient care.
  • works cooperatively with others.


Front Desk Team Leader

Bestvalue Healthcare
08.2021 - 03.2022
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
  • Coordinated transportation arrangements for patients as needed, ensuring timely pickups and dropoffs.
  • Monitored inventory levels of essential supplies at the front desk, proactively ordering when necessary to avoid shortages.
  • Updated and maintained internal databases accurately, ensuring all patient information was current and easily accessible by relevant staff members.
  • Handled high-pressure situations calmly, resolving patient issues in a professional manner while maintaining exceptional service standards.
  • Created a welcoming environment for patients upon arrival by maintaining a clean and organized reception area.
  • Trained and mentored new team members, contributing to a high-performing front desk team.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.


  • Resolved billing discrepancies quickly, providing clear explanations to guests in order to maintain trust and satisfaction.
  • Reviewed daily reports identifying patterns or trends and adjusted front desk operations accordingly to deliver exceptional service.

Receptionist/administrative Assistant

Bestvalue Healthcare
01.2021 - 08.2021
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give patients positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with patients through telephone and postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced patient satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding patients and company.
  • Cultivated positive relationships with patients through professional demeanor and excellent interpersonal skills.

Office Assistant

Arvind R Parbhoo MD PA- Endocrinology/ Internal medicine office
08.2010 - 12.2020
  • Help maintain the back office. Answer phones, take care of prescription requests, ask primary care offices for referrals on patients to be seen. Help keep charts up to date and filing all paperwork correctly. Pulling the charts a week in advance and making sure we have the referrals and labwork needed for the patients visit. The office is using electronic medical records and had to put in all the patients information and make sure its up to date. Responsible for scanning documents such as labwork and office notes into the electronic medical records. Have experience with billing as well currently taking a course to become a certified medical coder. Able to read EOB's, post payments to keep accounts up to date and send bills out to patients for deductibles not covered by insurance. Quick learner and able to use a computer. Strong customer service skills.

Assistant Manager

Aeropostale
05.2009 - 07.2010
  • Open and close the store, act as store manager in their absence, cashiering, computer and email skills, train associates, merchandising, housekeeping, staffing the store with the best talent, receiving and processing shipment, responsible for achieving store sales goals.

Store Manager

Forever 21 And Forever XXI
04.2007 - 02.2009
  • Responsible for producing results in a higher volume store, overseeing all store operations, turning a struggling store into a successful one, re staffing the store from management to sales associates. Achieving store financial goals including sales, UPT's, shrinkage and payroll. Constructing the weekly schedule for employees and yearly evaluations. Training and developing management, recruiting and interviewing top talent for the store. Receiving and processing shipment, merchandising and executing floor moves in a timely manner. Providing excellent customer service at all times. Maintaining a fun and exciting atmosphere for employees to work in. Supporting sister stores in their time of need. Responsible for staffing a new store and being a part of the store opening process.

Store Manager

Forever 21/ Gadzooks
10.2006 - 04.2007
  • Oversee the entire store operations, responsible for achieving store financial goals such as sales, UPT's, payroll and shrinkage. Training and developing management, recruiting and interviewing top talent. Receiving and processing shipment, merchandising and working overnight to execute floor moves. Responsible for making the weekly schedule for management and employees. Construct annual evaluations on all employees from management to associates. Assure that excellent customer service is provided at all times. Ability to communicate effectively with associates and managers. Resolving conflicts in a professional manner so that everyone is happy.

Co Manager

Forever 21
10.2004 - 10.2006
  • Open and close the store, act as store manager in their absence, cashiering, computer and email skills, train associates, merchandising, housekeeping, staffing the store with the best talent, receiving and processing shipment, responsible for achieving store sales goals.

Assistant Manager

Forever 21
04.2004 - 10.2004
  • Assisted the store manager in all aspects of running a successful business. Open and close the store, ordering supplies, housekeeping, payroll, receiving and processing shipment, staffing the store, training associates, merchandising, provide excellent customer service and achieving sales goals.

Sales Lead

Victoria Secret
08.2002 - 04.2004
  • Open and close the store, receiving and processing shipment, training associates, money handling, and providing excellent customer service.

Education

Medical coding

Allied Schools
Laguna Hills, CA
01.2015

Medical Billing and Reimbursement

Medicalbillingcourse.com
12.2010

Bachelors - Biology

University of South
Tampa, FL
05.2002

Associate in Arts - undefined

St Petersburg College
Saint Petersburg, FL
01.2000

Skills

  • Healthcare administrative support
  • Patient care planning
  • Case evaluation
  • Medical record documentation
  • Adherence to organizational policies
  • Efficient resource management
  • Referral coordination
  • Discharge planning
  • Technology proficiency
  • Care oversight
  • Patient & family support
  • Critical thinking
  • HIPAA guidelines
  • Patient education and counseling
  • Training and mentoring

Timeline

Care Manager

Maxhealth
09.2023 - Current

Office Manager

MaxHealth
03.2023 - 09.2023

Assistant Office Manager

Maxhealth
03.2022 - 03.2023

Front Desk Team Leader

Bestvalue Healthcare
08.2021 - 03.2022

Receptionist/administrative Assistant

Bestvalue Healthcare
01.2021 - 08.2021

Office Assistant

Arvind R Parbhoo MD PA- Endocrinology/ Internal medicine office
08.2010 - 12.2020

Assistant Manager

Aeropostale
05.2009 - 07.2010

Store Manager

Forever 21 And Forever XXI
04.2007 - 02.2009

Store Manager

Forever 21/ Gadzooks
10.2006 - 04.2007

Co Manager

Forever 21
10.2004 - 10.2006

Assistant Manager

Forever 21
04.2004 - 10.2004

Sales Lead

Victoria Secret
08.2002 - 04.2004

Medical Billing and Reimbursement

Medicalbillingcourse.com

Bachelors - Biology

University of South

Associate in Arts - undefined

St Petersburg College

Medical coding

Allied Schools

Similar Profiles

CREATE PROFILE