DEEPA GANESH HEGDE
Alpharetta,GA
Summary
Detail-oriented and highly motivated individual seeking an entry-level banking position to leverage strong analytical skills, exceptional customer service abilities, and foundational knowledge of financial principles. With experience in Business Analysis at NEXUS Software LTD and involvement in the Customer Service and Financial Team at Titan Company, I have effectively enhanced business processes and fostered team collaboration. Specializing in requirements gathering and project management, I am a goal-driven professional skilled at addressing diverse customer needs with efficiency and effectiveness. Dedicated to maximizing customer satisfaction through strategic recommendations and persuasive communication, I offer trustworthiness and expertise in customer-focused environments, with a proven ability to understand and deliver on customer requirements.
Overview
10
10
years of professional experience
Work History
Business Analyst
NEXUS SOFTWARE LTD
10.2019 - 12.2022
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Have Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate them into requirements and project scope.
Intern
Titan Company
12.2012 - 12.2012
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Managed customer transactions, processed returns, and addressed customer queries.
- Maintained accurate cash handling procedures and balanced registers at the end of shifts.
- Collaborated with team members to ensure a high standard of service and customer satisfaction.
Education
MBA - Business Administration And Management
UNIVERSITY OF BANGALORE
Bangalore, India06.2014
Skills
- Customer Service: Proven ability to build and maintain positive relationships with clients
- Financial Analysis: Proficient in financial analysis, budgeting, and forecasting
- Technical Skills: Skilled in Microsoft Office Suite (Excel, Word, PowerPoint) and basic knowledge of banking software
- Attention to Detail: Excellent at managing Requirements and Delivering them to the client
Languages
English
Full Professional
Hindi
Full Professional
Kannada
Native or Bilingual
Timeline
Business Analyst
NEXUS SOFTWARE LTD
10.2019 - 12.2022
Intern
Titan Company
12.2012 - 12.2012
MBA - Business Administration And Management
UNIVERSITY OF BANGALORE
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