Deepak Jacob

Company Overview: Qatar Financial Center (QFC) is a group of companies including Qatar Financial Center Authority (QFCA), Qatar Finance and Business Academy (QFBA), Qatar Internal Court and Dispute Resolution Center (QICDRC) and Invest Qatar (IPA).

Key Accountabilities include but are not limed to:

People Management & Employee Relations:

· Guided leadership on grievance handling, performance issues, and disciplinary actions.

· Represented HC in investigations, ensuring fairness, consistency, and policy alignment.

· Developed and rolled out HR policies while ensuring proper grievance administration.

· Advised on salary proposals for promotions, transfers, and employee retention.

Strategic Workforce Planning:

· Collaborated with leadership and Finance to develop annual manpower budgets and forecasts.

· Delivered workforce insights for informed decision-making and cost optimization.

Employee Lifecycle Management:

· Led end-to-end onboarding and offboarding for local and overseas hires.

· Streamlined local sponsorship transfers to reduce onboarding turnaround times.

· Conducted induction programs across QFCA and affiliated entities to drive engagement.

Outsourced Workforce & Agency Coordination:

· Managed OS employee relations and operations with HC Contact Centre and agency partners.

· Launched OS satisfaction survey to identify and address service gaps.

· Streamlined OS contracts, SLAs, insurance processes, and renewals.

Employee Separation & Retention Strategy:

· Managed voluntary exits, terminations, and repatriations, including executive-level separations.

· Ensured process sensitivity, confidentiality, and SLA adherence.

· Contributing to 2025 turnover analysis and employee retention roadmap.

Operational Excellence & SLA Management:

· Delivered core HR services (letters, contracts, leaves, queries, reports) with 90%+ SLA.

· Processed 2400+ documented transactions and 250+ confidential/complex cases in 2024.

· Set 2025 SLA compliance target at 95% with CRM tracking.

Peak Performance Under Pressure:

· Maintained 100% Q4 deadline compliance for probation reviews, EAFs, ESO reports, and internal processes despite peak workload.

• Development and implementation of HR policies and procedures, coordination and execution of human capital administration for employees.
• Provide consulting services to the leadership teams within QFC on matters including but not limited to policy matters, reviewing complaints, and grievances, developing and tracking the Annual Manpower budget including forecasting reports as requested by Finance.
• Manage the HC Induction and On-boarding program, separation process, oversee the grievance and disciplinary process.
• In consultation with Compensation and Benefits propose salary adjustment proposals for employee retention, promotions, and internal transfers.
• Oversee HR Operations to include monitoring time and attendance discrepancies, HR records, issuance of employee letters, immigration related documentation, etc.
• Develop and release company-wide internal communications, develop and run employee surveys and implement strategies to enhance HC services.
• Conduct separation interviews, analyze trends, and develop strategies for retention.
• Manage master service & specific service agreements and management of operations with agencies for outsourced resources.

• Developed the Recruitment sections overall strategy, business plan and budget in coordination with Workforce Planning team and Executive Director HR.
• Supervise the preparation of daily work schedules and expedite workflow of the Recruitment team.
• Partnering and consulting with HR Director and Team leaders to build robust pipeline and achieve staffing goals.
• Advise on the drivers of recruitment costs and contribute to the reduction of this through workforce planning and retention.
• Coach, advice and support managers to ensure the recruitment policies and processes are adhered to at all times for all roles.
• Oversee that all recruitment activity is monitored to ensure compliance with Qatar Labor Law and legislative guidelines.
• Solid project management and reporting skills with ability to manage complex situations and multiple priorities with a committed dedication to providing a high level of customer service.

• Supported Compensation Manager with the development, implementation and evaluation of compensation policies, programs and pay structures that support the organization’s strategic priorities
• Review of grading systems to serve as a benchmark for promotions and increments in addition to managing employee benefit provisions.
• Advisory on compensation related matter to committees, task forces and cross departmental initiatives and projects.
• Recommended pay determination systems to attract, motivate and retain employees for Nursing Department.

• Catered to the manpower requirements (both internal and external) for Cargo Division (Cargo head office, Qatar Aviation Services Cargo, Outstations).
• Partnered with VP Revenue Management in partnering with Ivy League Universities to hire fresh graduates as interns and partner with HRBP – Cargo to ensure their progress in FTE roles within the Division.
• Implemented multiple selection methods to include face to face interviews, group discussions, psychometric assessments, etc.
• Spearheaded and was in charge of Recruitment drives to countries like UK, France, Germany, Netherlands, 7 cities in India, Sri Lanka, Morocco, Nepal etc.

• Payroll Coordinator | Senior HR Admin & Systems | Separations Coordinator | Recruitment Coordinator