DEEPAK KUMAR
Elmhurst,NY
Summary
Dynamic professional with extensive experience in operations and customer service, notably as Managing Director at Mahindra First Choice Wheels. Proven track record in employee training and relationship management, enhancing team performance and client satisfaction. Adept at data analysis and decision-making, driving strategic initiatives that boost efficiency and profitability.
Professional with knack for hospitality management, recognized for enhancing guest satisfaction and operational efficiency. Known for fostering team collaboration and maintaining high standards in all interactions. Reliable and adaptable with focus on effective communication and problem-solving skills.
Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.
Overview
20
20
years of professional experience
Work History
Front Desk Supervisor
Best Western Plus Hotel
01.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Managing Director
Mahindra First Choice Wheels
02.2015 - 08.2023
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Improved decision-making processes, implementing data analytics tools that provided actionable insights across departments.
- Increased employee retention rates by creating positive work environment and offering competitive benefits and career advancement opportunities.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Manager of Operations
Mahindra and Mahindra Ltd.
03.2005 - 12.2014
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managedm budget, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Streamlined operational processes by implementing efficient workflow management strategies.
Education
Bachelor of Electrical Engineering - QUALITY ASSURANCE
ADESH ENGINEERING COLLEGE
FARIDKOT, PUNJAB, INDIA05-2001
Skills
- Employee training
- Customer service
- Front desk operations
- Group reservations management
- Payment processing
- Team scheduling
- Performance management
- Time management
- Data analysis
- Relationship management
- Problem-solving skills
- Data entry efficiency
- Word processing
- Training and mentoring
- Staff supervision
- Team building and supervision
- Complaint management
- Business recordkeeping
- System updates
- Cash handling accuracy
- Compliance monitoring
- Effective planning
- Decision making aptitude
- File management
- Team building
- Strong leadership
- Daily reporting
- Office meetings
- Safety and security procedures
Timeline
Front Desk Supervisor
Best Western Plus Hotel
01.2024 - Current
Managing Director
Mahindra First Choice Wheels
02.2015 - 08.2023
Manager of Operations
Mahindra and Mahindra Ltd.
03.2005 - 12.2014
Bachelor of Electrical Engineering - QUALITY ASSURANCE
ADESH ENGINEERING COLLEGE
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