Deepak Kumar
Queens,NY
Summary
Competent Hospitality professional well-versed in Hospitality procedures and standards. Skilled in efficiently addressing customer responses, documentation and bills to manage smooth daily operations. Top-notch relationship-building and communication skilled gained during 7 years of related experience.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Front Desk Agent
AC Hotel by Marriott
New York, NY
07.2023 - Current
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Handled reservations using Marriott's property management system, optimizing room allocations for maximum occupancy.
- Collaborated with housekeeping to maintain high standards of cleanliness and room readiness.
- Trained new front desk staff on operational procedures and customer service best practices.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Answered customer telephone calls promptly and appropriately handled needs.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Event Coordinator
CGA Global culinary experience
New York, NY
06.2022 - 07.2023
- Developed and maintained relationships with vendors, enhancing service quality and cost-effectiveness.
- Implemented process improvements that increased operational efficiency during high-pressure events.
- Designed creative event layouts and themes, elevating guest experience and engagement levels.
- Coordinated schedules and timelines for events.
Chef/Expo/Cashier
Chote miya, Timeout Market
Brooklyn, NY
03.2022 - 06.2022
Front Desk Agent
Days Inn By Wyndham
Chattanooga, TN
01.2022 - 03.2022
Front Desk Agent
Holiday Inn
Chattanooga, TN
08.2021 - 01.2022
Front Desk Agent
The Westin Hotel
Chattanooga, TN
10.2019 - 08.2021
Front Desk Agent
Shrimann Hospital
Jalandhar, Punjab
06.2018 - 11.2019
Hotel Management Trainee
Bayview Hotel
Langkawi, Malaysia
03.2017 - 11.2017
Education
Bachelor of Science - Hospitality And Tourism Management
Lovely Professional University
Punjab (India)10-2018
Skills
- Fluent in Hindi, Punjabi and English
- Time Management
- I can work with Fosse, Lightspeed and Opera efficiently
- Efficient with Ms Word, Ms Excel and outlook
- Customer service
- Cash handling
- Hospitality services
Certification
- Bartending Course, American Bartender School - 2022
Timeline
Front Desk Agent
AC Hotel by Marriott
07.2023 - Current
Event Coordinator
CGA Global culinary experience
06.2022 - 07.2023
Chef/Expo/Cashier
Chote miya, Timeout Market
03.2022 - 06.2022
Front Desk Agent
Days Inn By Wyndham
01.2022 - 03.2022
Front Desk Agent
Holiday Inn
08.2021 - 01.2022
Front Desk Agent
The Westin Hotel
10.2019 - 08.2021
Front Desk Agent
Shrimann Hospital
06.2018 - 11.2019
Hotel Management Trainee
Bayview Hotel
03.2017 - 11.2017
Bachelor of Science - Hospitality And Tourism Management
Lovely Professional University
Hobbies
Traveling
Yoga and meditation
Painting