Deepak Mahajan

Organized and dependable Professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Overall experience of 13 + years in IT field (Production support /Application Support and maintenance/functional and dev testing/change management and problem management) and Leading highly skilled team of professionals spread across multiple locations.
• Working closely and leading the team to ensure effective BAU, ticket handling and effective triaging across multiple applications handling huge base of customers in investment banking and financial domain.
• Working on ground with team and effectively handling the smooth deliverables with continuous process improvisation thus increasing productivity.
• Working on knowledge management and toil reduction for application support by adopting new tools or revisiting existing tools and functionality.
• Managing team from ensuring shift coverage across 24*7 platform along with team management tasks like shift plan, performance review, one to one feedback and leave or comp off approvals.
• Hands on experience on various tools like Service Now, Jira, TFS,Appdynamics,Checknanny,Apica,windeploy, putty,watchtower,IPsoft,Splunk, Sockeye,SnapUI.
• Experience in handling support and maintenance projects from the feasibility to the implementation stage while handling research and requirement analysis.
• Effective communication with clients and Leading other team members.
• Ability to interface with clients, suggesting viable software solutions, cultivating relations with them for securing repeat business and ensuring quality delivery of products to the clients.
• Analysing client’s requirements, Business scope, and Analysis of an application.
• Doing Trend analysis and presenting weekly and monthly reports.
• Debugging and Troubleshooting various Asp.net applications .