Deepak Mishra
South San Francisco,CA
Summary
Efficient Ramp Lead with unprecedented ability to manage a safe operation, motivate a team, and ensure all metrics are met or exceeded. Known for an adept ability to improve processes, refine work flow, and communicate professionally. Natural ability to think critically under pressure and make pivotal decisions.
Overview
19
19
years of professional experience
Work History
Lead Ramp Service Agent
United Airlines
San Francisco, CA
06.2022 - Current
- Coordinated with other departments to ensure smooth flow of passengers, baggage, cargo, mail and freight from check-in to aircraft departure.
- Worked closely with management team to ensure operational objectives were met.
- Communicated effectively with customers regarding their luggage inquiries and needs.
- Maintained communication between flight crew members and ground personnel regarding weight and balance information for each flight.
- Inspected cargo holds prior to loading and unloading for any foreign objects or debris that may cause damage during flight.
- Ensured compliance with all local, state, federal regulations and airline policies for ramp operations.
- Monitored and directed ramp personnel to ensure safe and efficient aircraft loading and unloading operations.
- Managed passenger services activities including wheelchair services and special requests.
- Verified accuracy of manifests against actual cargo loads being loaded onto aircrafts.
- Conducted daily safety inspections of ground service equipment.
- Monitored the condition of ground support vehicles including brakes, tires, engines.
- Organized paperwork including load sheets, flight plans and manifest documents for each flight.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Connected electrical power units and service hoses to aircraft.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Collected, sorted and checked baggage tags against flight lists.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Maintained clear communication with team members and supervisors using radios and hand signals.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Used scanners to track parcel information, condition or receipt.
Ramp Service Agent
United Airlines
San Francisco
10.2019 - 06.2022
- Loaded and unloaded baggage and freight from aircraft in a safe manner according to regulations.
- Maintained cleanliness of work areas at all times according to safety standards.
- Followed safety procedures while operating ground service equipment such as tugs, belt loaders, container loaders.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Collected, sorted and checked baggage tags against flight lists.
- Protected customers' baggage from loss, theft, and damage.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Implemented company policies regarding baggage handling and customer service.
Accounting Assistant
Sharma & Associates
02.2016 - 10.2019
- Assisting the Accounts and Tax Manager in a variety of business roles
- Analyze bank statements & data entry
- Balance Sheet reconciliation
- General ledger entry including accruals and prepayments
- Salary entry and reconciliation
- Chasing outstanding customer accounts
- Registering clients for VAT and PAYE.
- Loaded and unloaded baggage and freight from aircraft in a safe manner according to regulations.
- Assisted passengers with special needs when boarding or disembarking an aircraft.
- Followed safety procedures while operating ground service equipment such as tugs, belt loaders, container loaders.
- Ensured that all items loaded onto the aircraft were properly secured before takeoff.
- Coordinated with other ramp agents regarding workloads and assisted as needed.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
Facilities Coordinator
Charlotte Russe Inc.
01.2012 - 01.2016
- Reported to the Assistant to the CEO to ensure all Leadership Team's request were fulfilled
- Served as customer interface and point of contact for various groups and individuals such as employees, vendors, suppliers, contractors, and general public
- Act as back-up receptionist during breaks or vacation, including answering phones and greeting
- Maintain inventory records of furniture and supplies
- Updates and maintains floor maps and seating charts
- Coordinates repair work
- Acts as the customer service agent between customers and building maintenance to address any issues and concerns
- Responds to day-to-day facilities concerns and requests such as: installing, adjusting or removing keyboard trays, moving furniture, adjusting work surfaces, replacing light bulbs, hanging bulletin boards, etc
- Assists with office event planning and execution
- Performs new hire workstation set ups
- Assembles furniture, cabinets, shelving, etc
- Maintain cleanliness of equipment and work areas
- Maintain assigned equipment and tools
- Maintain assigned buildings/areas.
Security Guard/Receptionist
Securitas Security Services
06.2010 - 01.2012
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Supplied key cards and building access to employees and visitors
- Patrolled the interior and exterior of premise looking for signs of intrusion and security access points
- Answered alarms and investigated disturbances
- Monitored control system of site
- Monitoring and responding to CCTV, intruder detection and fire alarm systems.
Accounting Assistant
Sharma & Associates
06.2005 - 05.2010
- Assisting the Accounts and Tax Manager in a variety of business roles
- Analyze bank statements & data entry
- Balance Sheet reconciliation
- General ledger entry including accruals and prepayments
- Salary entry and reconciliation
- Chasing outstanding customer accounts
- Registering clients for VAT and PAYE.
Education
Diploma - College Preparatory
South San Francisco High School
01.2005
Skills
- Facilities Management
- Corporate Events
- Budget Management
- Space Planning
- Microsoft Office
- Hazardous Materials Handling
- Load Planning
- Employee Relations
- TSA Collaboration
- Aircraft Sanitation
- Problem-Solving
- Weight and Balance Determination
- FAA Regulations
- Arrival/departure procedures
- Baggage oversight
- Ramp Checklist Completion
- Aircraft Safety Checks
- Equipment Inspection
- Safety Procedures
- Team Leadership
- Process Improvement
References
Available upon request
Timeline
Lead Ramp Service Agent
United Airlines
06.2022 - Current
Ramp Service Agent
United Airlines
10.2019 - 06.2022
Accounting Assistant
Sharma & Associates
02.2016 - 10.2019
Facilities Coordinator
Charlotte Russe Inc.
01.2012 - 01.2016
Security Guard/Receptionist
Securitas Security Services
06.2010 - 01.2012
Accounting Assistant
Sharma & Associates
06.2005 - 05.2010
Diploma - College Preparatory
South San Francisco High School