DEEPAK PATHAK
Summary
Dedicated IT support & Network specialist with 7 years of experience in providing exceptional technical support and troubleshooting for a wide range of systems and users. Seeking a challenging IT support role to leverage my skills and knowledge in ensuring the smooth operation of IT infrastructure.
Overview
7
7
years of professional experience
Work History
IT Tech Support
Rapid Staffing and Training Solutions
08.2016 - Current
- Excellent customer service and communication skills, ensuring client satisfaction
- Strong understanding of network protocols, security measures, and system administration
- Proficient in Windows and Mac OS environments, with a strong grasp of Linux/Unix systems
- Provided technical support to employees, diagnosing and resolving hardware and software issues promptly
- Installed, configured, and maintained operating systems, applications, and peripherals
- Managed and maintained the company's network infrastructure, ensuring smooth and secure operation
- Conducted regular system updates and patches to enhance security and performance
- Trained end-users in using IT systems and applications, creating user-friendly documentation
- Collaborated with the IT team to develop and implement IT policies and procedures
- Assisted in IT procurement, budgeting, and vendor management
- Collaborated with the IT team to plan and execute system backups and disaster recovery strategies
- Contributed to the implementation of security measures to safeguard sensitive data and systems.
Server Adminsitrator
Rapid Staffing and Training Solutions
08.2016 - Current
- Extensive experience in designing, implementing, and maintaining server environments, ensuring optimal performance and reliability
- Adept at implementing and managing security measures to safeguard servers and sensitive data
- Proven ability to diagnose and resolve server-related issues promptly, minimizing downtime and optimizing system efficiency
- Skilled in virtualization technologies, including VMware and Hyper-V, to maximize server resources
- Proficient in developing and executing backup and recovery strategies to ensure data integrity and availability
- Collaborated with the network team to optimize server connectivity and resolve network-related issues.
Network Security Engineer
Rapid Staffing and Training Solutions
08.2016 - Current
- Designed, implemented, and maintained network security infrastructure, including firewalls, IDS/IPS, and secure VPN connections
- Conducted regular security audits and vulnerability assessments, implementing measures to address identified vulnerabilities
- Collaborated with IT teams to develop and enforce security policies and procedures
- Conducted security awareness programs to educate employees on security best practices
- Monitored network traffic and analyzed logs to detect and respond to security incidents
- Implemented and managed security solutions such as antivirus software, intrusion detection systems, and encryption protocols
- Contributed to the development and maintenance of disaster recovery and business continuity plans.
Education
Bachelor of Science -
Bhopal & Rajiv Gandhi Proudyogiki Vishwavidyalaya
01.2016
Skills
- Analytical Thinking
- Operating Systems
- Hardware
- Software Applications
- Networking
- Troubleshooting
- Virtualization
- Firewall Management
- Virtual Private Networks
- Cisco Switches
- Cisco Routers
- Encryption Technologies
- Server Configuration
- Backup and Recovery
- Scripting and Automation
- Monitoring and Performance Optimization
- Untangle Firewall
- Checkpoint Firewall
- Computer networking
- Internet of Things
- Hardware troubleshooting
- Problem-Solving
Languages
Hindi
English
Personal Information
Title: Senior Executive
Timeline
IT Tech Support
Rapid Staffing and Training Solutions
08.2016 - Current
Server Adminsitrator
Rapid Staffing and Training Solutions
08.2016 - Current
Network Security Engineer
Rapid Staffing and Training Solutions
08.2016 - Current
Bachelor of Science -
Bhopal & Rajiv Gandhi Proudyogiki Vishwavidyalaya
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