Deepak Singh
Product Manager
Franklin,WI
Summary
Collaborative team leader partnering with coworkers to promote engaged, empowering work culture. Proven strengths in building and maintaining relationships with diverse range of stakeholders to minimize organizational risk. Dependable candidate successful at managing multiple priorities with a positive attitude with willingness to take on added responsibilities to meet the team goals.
Overview
17
17
years of professional experience
3
3
Certification
Work History
Change Manager
Northwestern Mutual
06.2020 - Current
- Owner of enterprise Change Advisory Board (CAB) review meetings to control schedule of over 50 high-risk technology changes every week.
- Owner of Management Action Plans (MAP) to remediate risk issues identified during internal and external annual audit of applications under purview of Model Audit Rule (MAR).
- Active participant in problem management review discussions to identify root cause of 50-70 major incidents due to changes each year to prevent their recurrences.
- Process and operations owner for ITIL change enablement service improving operational efficiency by over 30% in 3 years.
- Developed solutions to address complex issues and operational gaps.
ITSM Consultant, Mainframe Technology Lead
Infosys Ltd.
02.2010 - 05.2020
- Client facing Process consultant for ITSM Change, Incident, Problem, Knowledge services for Fortune 100 Insurance company with clearly established Design Thinking capabilities.
- Monthly Executive reporting and stakeholder communication.
- Team Lead for Mainframe development and environment support projects for multi-national US & UK banks leading over 50 professionals in 2015.
Mainframe Developer, Banking Domain
RBS TSI, Infosys Technologies Ltd.
08.2005 - 09.2009
- Systems and Requirements documentation
- Coding, Unit & Integration testing
- Production warranty support
Education
Bachelor Of Engineering - Mechanical Engineering
Delhi Technological University
Delhi, India07.2005
Skills
- ITIL Change Enablement
- Governance and Risk Control
- Policies & Process Enforcement
- Stakeholder Communications
- Operational Efficiency
- Data Analysis & Reporting
Certification
- ITIL V4 certified
- PSPO I & II certifications by Scrum.org
- Retail Banking certification by MDI, India
Timeline
Change Manager
Northwestern Mutual
06.2020 - Current
ITSM Consultant, Mainframe Technology Lead
Infosys Ltd.
02.2010 - 05.2020
Mainframe Developer, Banking Domain
RBS TSI, Infosys Technologies Ltd.
08.2005 - 09.2009
Bachelor Of Engineering - Mechanical Engineering
Delhi Technological University
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