Deepak Sreekumar
Denver,CO
Summary
Strategic Enthusiastic Leader with 18+ Years of experience in Customer facing and Delivery focused roles in Banking & Financial Services domain. 12+ Years of experience in various Customer Facing Roles at Onshore (North America) for multiple Banking and financial sevices customers. Strong hands-On Leader having experience managing 100+ member teams across multiple locations. Experience in all phases of Service Delivery with expertise on Application Maintenance & Support (AMS) engagements.
Overview
18
18
years of professional experience
Work History
Engagement Manager
Tata Consultancy Services
Denver, CO
03.2019 - Current
- Engagement Manager for a Multi-Million, 3 year program for migration of legacy Datawarehouse to Cloud (AWS and Snowflake) for a Payments and Financial Services customer
- Engagement Manager for Enterprise Data platform with services including Application support, Development and Quality Assurance
Delivery Manager
Tata Consultancy Services
Chennai
02.2018 - 03.2019
Delivery Manager for a 100+ Member Information Management Support Engagement. Scope included support and maintenance of 1000+ ETL daily batch jobs, 900+ Business Intelligence reports, enhancements and bug fixes to the Enterprise Data Warehouse platform.
Engagement Manager
Tata Consultancy Services
Tempe, Arizona
02.2017 - 02.2018
Onshore Engagement Manager for an Enterprise Data-warehouse and Business Intelligence program comprising Production support, Application Development and Quality Assurance.
Service Delivery Manager
Tata Consultancy Services
Chennai
06.2014 - 12.2016
Service Delivery Manager for a 50+ member Production Support Engagement involving end to end application support for a Commercial Banking customer.
Technical Project Manager
Tata Consultancy Services
Santa Clara, California
05.2013 - 06.2014
Project Manager for a critical multi-million dollar project for implementation of Anti-Money Laundering and Fraud Solution for a North American Bank.
Production Support Lead
Tata Consultancy Services
Chennai, India / Providence, Rhode Island
11.2006 - 05.2013
Production Support Lead for Corporate applications support program for a Large North American Bank.
Education
Bachelor Of Technology - Mechanical Engineering
University Of Kerala
Thiruvananthapuram2006
Skills
- SOW Negotiations
- Proactive proposal building and leading RFP response teams
- Strong background in data-related programs (data warehouse, data migration to cloud, data transformation/visualization)
- Experience in large transitions from incumbent vendors
- Successfully led teams to turn programs from 'Red' to 'Green'
- Ensuring Adherence to all SLA and Key Performance Indicators
- Identify and Establish business relevant SLAs and coach the team to focus on delivering value to end customers
- Strong Customer Focus
- Maintain Consistent Excellent Relationship with senior client management
- Good Understanding of Customer Priorities, Goals, Focus area and align IT Strategy to achieve efficiencies across Multiple Functions
- Strong Team player displaying good leadership skills and derive the best results from the team
Timeline
Engagement Manager
Tata Consultancy Services
03.2019 - Current
Delivery Manager
Tata Consultancy Services
02.2018 - 03.2019
Engagement Manager
Tata Consultancy Services
02.2017 - 02.2018
Service Delivery Manager
Tata Consultancy Services
06.2014 - 12.2016
Technical Project Manager
Tata Consultancy Services
05.2013 - 06.2014
Production Support Lead
Tata Consultancy Services
11.2006 - 05.2013
Bachelor Of Technology - Mechanical Engineering
University Of Kerala
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