Deepak Kumar Patel
North Port,FL
Summary
Driven entrepreneur with a proven track record of enhancing customer satisfaction and boosting sales through effective marketing and relationship building. At Absolute Liquor & Wine, mastered inventory management and staff hiring, elevating store performance. Excels in customer relations and small business operations, demonstrating a keen attention to detail and a commitment to excellence. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
30
30
years of professional experience
Work History
Owner
Absolute Liquor & Wine
2011.07 - Current
- Oversee the day-to-day operations of the liquor store.
- Manage staff, including hiring, training, scheduling, and disciplining employees.
- Ensure compliance with all state and federal laws regarding the sale of alcohol.
- Oversee the ordering, stocking of products, and inventory management.
- Handle customer complaints and queries to maintain high levels of customer service.
- Develop and implement marketing strategies to increase store sales.
- Manage financial responsibilities such as cash handling, balancing cash registers, and making bank deposits.
- Maintain the cleanliness and organization of the store and its displays.
- Analyze sales data and inventory to adjust purchasing and marketing strategies accordingly.
Owner
Quiznos Subs
2005.01 - 2011.02
- Operational Management: Overseeing the day-to-day operations of the restaurant, ensuring that the store operates efficiently and effectively.
- Financial Oversight: Managing the financial aspects, including budgeting, accounting, and ensuring profitability.
- Staff Management: Hiring, training, and managing staff to provide excellent customer service and maintain the quality standards of Quiznos Subs.
- Quality Control: Ensuring that food and service meet the brand's standards, and implementing health and safety regulations.
- Marketing and Promotion: Developing local marketing strategies to attract and retain customers, and participating in promotional activities.
- Customer Service: Addressing customer inquiries and complaints, and maintaining high customer satisfaction.
- Strategic Planning: Setting goals for the business and devising strategies to meet those goals, including sales targets and cost management.
Manager
Dunkin' Donuts
1994.03 - 2004.11
- Oversee all aspects of store operations
- Manage labor, including hiring, training, scheduling, delegating tasks, and evaluating employee performance
- Handle daily operational tasks such as filing paperwork, analyzing sales numbers, ordering supplies, and performing opening or closing duties
- Ensure customer satisfaction by greeting customers, providing prompt service, and professionally handling complaints
- Maintain high standards of food quality and safety
- Manage financial aspects, including budgeting, controlling inventory, and overseeing food and labor costs to maximize profitability
- Uphold compliance with Dunkin' Donuts operational standards and policies.
Education
Bachelor of Commerce - Business
S.V. College University
Ahmedabad, Gujarat, IndiaSkills
- Customer Relations
- Small business operations
- Relationship Building
- Marketing
- Staff hiring
- Customer Service
- Attention to Detail
- Scheduling
- Inventory Management
Languages
Gujarati
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Timeline
Owner
Absolute Liquor & Wine
2011.07 - Current
Owner
Quiznos Subs
2005.01 - 2011.02
Manager
Dunkin' Donuts
1994.03 - 2004.11
Bachelor of Commerce - Business
S.V. College University
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