Hi, I’m
Deepankar Tripurana
GURNEE,IL
Summary
Versatile IT professional with vast knowledge of Desktop and Network Support. Telecommunication expert with background in project management and product support. High level of experience providing end-user support in several different operating systems and applications. Results-driven, self-motivated, able to work independently or on a team. Proven leadership ability including professional development and skills training. Exemplary reputation for interpersonal skills and establishing positive rapport with all. Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
2
years of professional experience
Work History
Optimal Solutions And TechnologiesBaton Rouge, LA
Desktop Support
02.2017 - 05.2017
Job overview
- Provided desktop support for Houston Methodist West Houston hospital during their transition to Epic electronic health records system.
- Assisted with desktop and telecommunication tickets utilizing the Change Gear ticket system.
- Included detailed and informative notes for all tickets worked.
- Utilized Citrix to ensure EPIC programming and applications were operating properly, occasionally implementing procedures through Active Directory to resolve Citrix issues.
- Aided in mapping printers to desktops throughout the hospital, either due to a new computer, or a new printer being installed to ensure customer had access to correct printer.
- Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
- Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
- Answered user inquiries regarding computer software and hardware operation. Set up equipment for employee use.
- Supported IT Distribution center including imaging new computers, utilization of Active Directory, infrastructure support, WOW Assembly and distribution.
City Of Chicago, IlChicago, IL
Student Intern
01.2016 - 08.2016
Job overview
- Assisted technicians in Data and Voice Operations run tickets in Remedy, performed Avaya phone and data line checks, frequently interacted with customers and end users to troubleshoot issues.
- Developed extensive knowledge about TCP/IP, DHCP, DNS, LAN/WAN configurations, firewalls and other security, and how they all operate within MD Anderson's local and global network.
- Integrated fiber and copper cable throughout MD Anderson Data Center infrastructure, including testing and copper termination, ensuring proper labeling, length, and pathways during cable deployments.
- Supported configuration and installation of routers, switches, wireless controllers, Avaya phones, and many different server configurations.
- Responded to all client requests for technical support by phone, email and the inter-office chat service.
- Assisted EPIC deployment team with inventory control, assembly, and installation of VX computer systems for the new Electronic Health Records (EHR) system.
- Familiar with Citrix and its relationship to EPIC, how it runs and how EPIC software and applications needs Citrix to function properly in a hospital environment.
Crosspoint ChurchCity, STATE
Audio/Visual Media Assistant (Volunteer)
03.2015 - Current
Job overview
- Assisted with setup and operation on a weekly basis of audio and media systems on multiple platforms; including, but not limited to, sound board setup and operation - Behringer X32 Console.
- Operated media presentation software on Apple iMac including ProPresenter 5 and Spotify.
- Set up presentations as needed from existing library or by creating entirely new templates when appropriate.
SHELLCity, STATE
Network Operations Helpdesk
05.2014 - 10.2016
Job overview
- Monitor, troubleshoot, install and upgrade information software for all Shell Retail service stations in the United States and Shell Global.
- Supported successful transition for service stations going through changeover from Hughes VSAT to Cybera Overlay for more secure connections to Shell's network.
- Provide local desktop support for Windows Vista and 7 workstations, including hardware and software troubleshooting.
- Ensure accurate and detailed records are kept of all changes and/or updates made throughout Shell Network's MOAD database.
- Act as point of escalation to troubleshoot and resolve desktop related problems.
CRYSAL COMMUNICATIONS, LTDCity, STATE
WiMax Wireless Technician
01.2014 - 05.2014
Job overview
- Installed and maintained WiMax wireless receivers for traffic signals throughout the Greater Houston Area.
- Proficient at running CAT5e and CAT6 cable from traffic control boxes to wireless receivers on traffic poles to provide power and signal for WiMax Receivers.
- Proficient at configuring and operating City of Houston traffic controller boxes, including Naztec 900 and 2070.
- Installed and terminated CAT5e and CAT6 copper cable with RJ45 tips.
Grace Community FellowshipCity, STATE
Visual Media Assistant (Volunteer)
06.2012 - 03.2014
Job overview
- Assisted with media setup and operation on a weekly basis, including projector setup, Apple laptop setup and operation.
- Operated media presentation software including ProPresenter 5 and Microsoft PowerPoint, integrating appropriate backgrounds to match lyrics for songs.
UNITED STATES ARMYCity, STATE
Telecommunication Systems Supervisor
07.2004 - 03.2013
Job overview
- Responsible for maintaining and troubleshooting network infrastructure from both strategic (2008) and tactical (2010-2011) NOC's while deployed to Iraq, utilizing Solar Winds monitoring system.
- Assisted with desktop support, including installation, troubleshooting, and maintenance for desktop PC's throughout the unit; extensive use of Microsoft Office including Word, Outlook, Excel, and PowerPoint.
- Resolved issues for RF radio terminals, microwave systems, and Ku band Satellite terminals based on extensive technical knowledge and understanding of all systems.
- Extensive knowledge and understanding of Very Small Aperture Terminal (VSAT).
- Familiarized with Cisco Routers, Switches, and VOIP phones, along with basic terminology for Cisco command line interface and Cisco call manager.
- Effective decision-maker in high-pressure environments.
- Worked with end users on setup and troubleshooting procedures both over the phone and in person.
- Regularly chosen to learn, implement, and oversee integration of new equipment into current operations.
- Demonstrated attention to detail, adaptability to new systems, and capacity to teach others which allowed for smooth transitions.
- Managed receipt, storage and issue of ammunition processes.
- Supervised operation and organizational maintenance of weapons systems and specialized equipment.
- Professionally prepared and briefed chain of command along with foreign dignitaries on the inner workings of all assigned equipment on a regular basis.
Education
Ashford University, Clinton, Iowa
Bachelor of Arts from Business Information Systems
2016
University Overview
Business Information Systems 3.8 GPA Magna Cum Laude
SALUTE Veterans National Honor Society * Golden Key International Honour Society Alpha Sigma Lambda Honor Society * Sigma Beta Delta Honor Society
Skills
- VSAT
- RF
- Microwave
- Telecommunications field service
- Solar Winds
- Remedy
- Change Gear
- Lotus Notes
- System checks and troubleshooting
- VOIP
- NOC
- Desktop
- MS Office
- Active Directory
- CISCO
- Citrix
- Hardware support and troubleshooting
- Computer diagnostics and repair
Additional Skills
Apple, attention to detail, audio, Avaya, cable, CAT5, Cisco Routers, hardware, controller, database, desktop PC, DHCP, DNS, Electronic Health Records, firewalls, iMac, imaging, inventory control, LAN, notes, access, Network, presentations, printer, printers, radio, Retail, Shell, software troubleshooting, sound, strategic, Switches, TCP/IP, telecommunication, phones, phone, troubleshooting, upgrade, Vista, WAN
Affiliations
Veterans of Foreign Wars (VFW)
Timeline
Desktop Support
Optimal Solutions And Technologies
02.2017 - 05.2017
Student Intern
City Of Chicago, Il
01.2016 - 08.2016
Audio/Visual Media Assistant (Volunteer)
Crosspoint Church
03.2015 - Current
Network Operations Helpdesk
SHELL
05.2014 - 10.2016
WiMax Wireless Technician
CRYSAL COMMUNICATIONS, LTD
01.2014 - 05.2014
Visual Media Assistant (Volunteer)
Grace Community Fellowship
06.2012 - 03.2014
Telecommunication Systems Supervisor
UNITED STATES ARMY
07.2004 - 03.2013
Ashford University
Bachelor of Arts from Business Information Systems
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