Deepanshu Jain

• Reached out to potential customers via telephone, email and in-person inquiries.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Collected data and performed customer needs analysis.
• Successfully handled a team of 12 BDA's.
• Contacting potential customers (parents & students) to set up meetings, counseling the students on Byju's unique way of learning.
• Thinking Strategically - Seeing the bigger picture and setting Aims and Objectives in order to develop and improve the business.
• Building Client relationships and promoting and selling company's products and services. B2C active prospecting.
• Brainstorming new ideas and creating growth strategies to build a lasting digital connection with consumers.
• Assisting in achieving targeted revenues weekly, bi-weekly and monthly.
• Identifying and qualifying new customers based on company's business model and guidelines.
• Communicating with key stakeholders and ensuring customer satisfaction.
  

• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Collected data and performed customer needs analysis.
• B2B as well as B2C , school integration program. Society and Market Promotion activity
• Handling 2 branches and 10 associate

• Successfully managed 10 Service Centers in Mumbai.

• Devising methods to ensure basic infrastructure, hygiene and good customer handling at service centers.

• Implementing Branding strategies for Service Partners. • Implementing Customer Service Process and Policies, as per the guidelines.

• Handling customer escalation and issues related to service and sales.

• Capture VOC's (Voice of Customers) and making plans to address customer expectations.

• Reporting Quality failures w.r.t. company's products to the Quality Control team, for immediate Corrective Actions.

• Maintaining the CSAT (Customer Satisfaction Ratio), CPC (Cost Per Control), and TAT (Turn Around Time), and other relevant factors as per the targets for Service Partner.

• Surpassed sales targets consistently and maintained solid rankings.
• Trained new sales representatives on sales strategies and processes to reduce process gaps.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Surpassed growth targets and revenue projections by coordinating and planning.
• Capitalized on solutions presented by CRM software to enhance lead prospecting and sales management.
• Organized promotional events and interacted with community to increase sales volume.