Deepen Prema
Newark,OH
Summary
Results-driven professional with a proven track record in operational management, financial oversight, and leadership. Currently an Assistant General Manager at Dairy Queen, excelling in ensuring high-quality service, leading successful teams, and optimizing profitability. Skilled in financial management, customer service, and compliance. Successfully managed an independent branch, implemented effective marketing initiatives, and maintained quality control. Background in accounting and tax preparation, complemented by an MBA in Project Management and Management Information System, enhancing strategic thinking and leadership. Former Business Development Manager at Travel company, showcasing adaptability, industry-specific software proficiency, and a journey from intern to managerial role.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Dairy Queen
Columbus, OH
04.2023 - Current
- Operational Management: Overseeing the day-to-day operations of the restaurant, ensuring high quality food and service, and maintaining compliance with Dairy Queen's operational standards
- Team Leadership: Recruiting, training, and managing a team of staff members, fostering a positive work environment, and ensuring employees adhere to company policies and procedures
- Customer Service: Ensuring excellent customer service, handling customer inquiries or complaints, and addressing any issues to maintain customer satisfaction
- Financial Management: Managing the restaurant's budget, controlling costs, and optimizing profitability
- This includes inventory management, cost analysis, and P&L responsibility
- Food Safety and Hygiene: Ensuring the restaurant complies with food safety regulations, health standards, and Dairy Queen's quality and hygiene standards
- Marketing and Promotions: Implementing marketing and promotional initiatives to drive sales, increase brand visibility, and attract more customers
- Quality Control: Ensuring the consistent quality of products, such as ice cream treats and fast food items, to meet Dairy Queen's high standards
- Franchisee Collaboration: Collaborating closely with franchisee owners to align with their business goals, support multiple stores (if applicable), and maintain consistency in brand representation
- Inventory and Supply Chain Management: Managing inventory levels, ordering supplies, and coordinating with suppliers to ensure product availability and reduce waste
- Compliance and Licensing: Ensuring that the restaurant complies with all relevant local, state, and federal regulations and maintains necessary licenses and permits
- Facility Maintenance: Overseeing maintenance and cleanliness of the restaurant, ensuring it provides a safe and inviting atmosphere for customers
- Performance Analysis: Regularly evaluating the performance of the restaurant through sales reports, customer feedback, and other key performance indicators, and making necessary adjustments
- Led comprehensive training initiatives, utilizing EDOCA and BLAST techniques, to build a skilled and adaptable workforce, fostering a culture of continuous improvement and enhancing overall success at Dairy Queen.
Configuration Analyst
Catalyst Solutions
Boston, MA
05.2023 - 09.2023
- Facets configuration Analyst: I served as a member of both the Root Cause Team and Payment Validation Team within our organization
- Our valued client is Common Wealth Care Alliance (CCA), located in Massachusetts
- In my day-to-day responsibilities, I am entrusted with the following tasks: Responsibilities: Root Cause Team Prioritizing the processing of claims within the Member Eligibility Denial (MEDL) queue
- Conducting rigorous eligibility assessments for our members, utilizing software systems such as Facets, Market Prominence (MP), and eClinicalWorks (eCW)
- Promptly reporting any claim-related issues to my supervisor for resolution
- Once eligibility is determined, I ensure the claim is appropriately forwarded to the claim processor for further action
- Providing Training and support to the Team members
- Payment Validation Team: Assessing the accuracy of claim denials to verify if they have been correctly denied
- Ensuring that claims are forwarded to the claim processor if they have been denied or paid accurately
- Holding claims temporarily if they have been denied or paid incorrectly for further in-depth research and analysis
- Conducting extensive research on claims, focusing on ascertaining whether the procedure is covered by the provider
- This involves confirming the presence of authorization for the claim, determining the payment rate for the procedure code, and verifying if the code is reimbursed by Medicare or Medicaid
- Locating the correct payment rate for the procedure code by consulting resources such as cms.gov, Mass.gov, and other internal or external references
- Utilizing Microsoft Excel to generate daily reports to document progress and findings
- Participating in daily stand-up meetings at the end of each workday
- During these meetings, the team collaboratively discusses project progress, identifies issues pertaining to specific claims or procedure codes, and attempts to resolve them internally
- If no immediate solution is found, the matter is escalated to the cognizant team, which determines the appropriate course of action for the specific procedure code
- These responsibilities require a high level of attention to detail, a thorough understanding of claim processing, and effective collaboration with team members and management to ensure the accurate and timely resolution of claim-related matters.
Accountant/Tax Preparer
Tax Raja Associates
Jackson Heights, NY
12.2021 - 07.2022
- Managed daily financial transactions of over $5,000 with a focus on accuracy and reconciliation
- Played an active role in filing and preparing 1040 forms
- Experienced in handling Schedule C, Schedule D, and 1099 forms
- Collaborated with team members to prepare and file business taxes, such as income tax returns and associated forms (e.g
- 1120 form), ensuring adherence to tax regulations
- Adept at utilizing accounting software such as ProSeries and QuickBooks for efficient data management, financial analysis, and report generation
- Ensured accuracy and organization of financial documents, encompassing balance sheets, income statements, and cash flow statements
- Proactively identified and resolved discrepancies through conducting timely account reconciliations
- Collaborated with clients to address their tax-related queries while offering financial guidance
- Instrumental in the preparation and review of financial reports for internal and external stakeholders
- Managed accounts payable and receivable, ensuring timely payments and collections
- Continuously updated knowledge on tax laws and regulations, implementing required changes to stay compliant
- Supported the auditing process and addressed audit inquiries as needed.
Assistant Manager
Motel 6 / Studio 6
Columbus, OH
11.2019 - 05.2021
- Ensured smooth functioning of the motel through efficient management of daily operations
- Implemented strategic initiatives to enhance guest satisfaction and maintain high service standards
- Increased overall productivity through effective communication and enhanced teamwork
- Successfully ensured the smooth onboarding process for new employees, creating a highly capable and driven team
- Utilizing proactive measures to resolve guest concerns and feedback led to an improvement in customer relations as well as increased positive online reviews
- Enhanced efficiency of inventory control and procurement by implementing cost-saving strategies while upholding quality requirements
- Utilized strategic sales and marketing techniques to drive revenue growth by highlighting the distinct features of the motel.
Junior Accountant
NW Accounting and tax services Inc
Dublin, OH
05.2018 - 11.2020
- Ensured accuracy, consistency, and compliance with financial regulations and internal policies by analyzing business transactions exceeding $100,000
- Worked closely with a manager or Certified Public Accountant (CPA) to prepare and file business taxes, including quarterly and monthly sales tax filings, adhering to regulatory standards
- Achieved improved decision-making through the preparation and analysis of financial documents like balance sheets, profit and loss statements, and cash flow statements
- Ensured resolution and compliance by promptly reporting any financial discrepancies, issues, or irregularities to the manager or CPA
- Delivered exceptional service to manage VIP clients' financial needs, while maintaining strong and lasting client relationships
- Utilized successful marketing strategies and networking to acquire new clients
- Drove efforts in collaborative marketing endeavors, resulting in increased awareness of company offerings and heightened interest from potential clients
- Performed extensive financial analysis to pinpoint opportunities for enhancement and provide insights for strategic decision-making
- Maintained up-to-date knowledge of tax laws and financial regulations to guarantee adherence to compliance
- Played an integral role in the team's attainment of financial goals, ensuring adherence to professional standards.
Shift Leader
DQ- Dairy Queen Grill & Chill
Columbus, OH
12.2016 - 02.2018
- Drove improved operational efficiency and customer satisfaction at Dairy Queen through effective leadership and motivation of team members during shifts
- Implemented innovative strategies to enhance order accuracy, reducing errors and improving overall service quality
- Implemented proactive training programs to enhance the team's understanding of customer service best practices, leading to a significant improvement in positive customer feedback
- Implemented effective management of inventory and restocking procedures to minimize waste and optimize resource utilization
- Successfully resolved customer issues, fostering satisfaction and strengthening brand loyalty
- Contributed to improved financial performance through the implementation of cost-saving measures
- Encouraged a collaborative atmosphere that enhanced the overall work experience for all employees.
Business Development Manager
Ace Express Travels Ltd
Pokhara, Nepal
01.2013 - 07.2015
- Increased operational efficiency and improved customer experiences through the utilization of industry-specific software like Amadeus and Sabre to streamline travel bookings
- Exhibited versatility by effectively working in diverse work settings to achieve consistent productivity
- Took on the role of managing an independent branch, with sole accountability for operations management, acquiring clients, and nurturing business growth
- Secured new deals that contributed to the branch's overall growth and increased profitability
- Obtained proficiency in the use of the Sabre platform after successfully completing a rigorous week-long training program offered by Turkish Airlines
- Attained valuable understanding of international travel management, polished leadership skills, and fostered expertise in handling international customers
- Gained experience as an intern, exemplifying dedication and a diligent work approach
- Acquired diverse skills and consistently delivered exceptional performance in various roles
- Utilized strong leadership, strategic thinking, and impactful contributions to successfully advance to the role of Business Development Manager.
Education
MBA in Project Management -
Ashland University
Bachelor's degree in Banking and Finance -
Tribhuvan University
Skills
- Financial Management
- Operations Management
- Restaurant Management
- Profit & Loss
- Pricing
- Quality Assurance
- Management
- Food Safety
- Supply Chain
- Payroll
- Budgeting
- Team Management
- Employee Evaluation
- Financial Analysis
- Accounting Software
- IT
- Leadership
- Financial auditing
- Tax experience
- Analysis skills
- QuickBooks
- Accounting
- Microsoft Office
- Office management
- Bookkeeping
- Customer service
- Microsoft Excel
- Computer skills
- Organizational skills
- Banking
- Sales
- Financial sales
- Financial services
- Information security
- Administrative experience
- Sales management
- Retail sales
- Relationship management
- Windows
- Cash register
- Microsoft Word
- Balance sheet reconciliation
- Microsoft Access
- Data entry
- Typing
- Conflict management
- Cash handling
- Marketing
- Customer relationship management
- Senior leadership
- Store management
- Project management
- Training & development
- Financial report interpretation
- POS
- Fraud prevention and detection
Timeline
Configuration Analyst
Catalyst Solutions
05.2023 - 09.2023
Assistant General Manager
Dairy Queen
04.2023 - Current
Accountant/Tax Preparer
Tax Raja Associates
12.2021 - 07.2022
Assistant Manager
Motel 6 / Studio 6
11.2019 - 05.2021
Junior Accountant
NW Accounting and tax services Inc
05.2018 - 11.2020
Shift Leader
DQ- Dairy Queen Grill & Chill
12.2016 - 02.2018
Business Development Manager
Ace Express Travels Ltd
01.2013 - 07.2015
MBA in Project Management -
Ashland University
Bachelor's degree in Banking and Finance -
Tribhuvan University