Deepika Adhikari

Cox Communications Inc Client

Customer Premise Equipment Device Validation

• Responsible for Device Certification for Cable Modems, Gateways, Routers, Wi-Fi extenders, Switches, LTE Routers for residential and small business customers on RDK-B platform in Docsis & eWAN (Ethernet WAN Mode over PON Network.
• Data, Video , Voice, Home Security & IoT device interoperability validations for the SmartHome Networks.
• Managed complete implementation and deployment of an end-to end integrated backoffice system for multiple Cox Services (Internet/WiFi/Voice/SmartHome) leading to successful National Launch of gateways like Technicolor CGA4131/CGA4332/CGM4981COM/Arris Xi6/Arris XiOne.
• Functioned as a customer success advocate, identified opportunities to improve customer experience, presented solutions to product & development teams to enhance device troubleshooting remotely using Cox internal tools saving truckroll cost for 50k customers
• Chosen by senior leadership to lead Customer Experience team and further work with vendors like Commscope/Comcast/Technicolor/Synamedia to improve the Product and triage/debug issues and find new solutions.
• Extensive experience in estimation, planning system development, gathering business and application requirements, business processes, identifying risks, impact analysis and defining KPI metrics for different Test & Ops teams.
• Domain Skills - Docsis3.0/3.1, QoS, Service flows,HotSpot, GRE Tunnel, LAN/WAN Mode , IPv4/IPv6, eRouter functionalities. Protocols - SNMP, TR-69,TR-181,TR-98,TR-104 ,TCP/UDP Data Throughput validations using Spirent Test Center & Spirent Avalanche,Wireless testing – Interference, Attenuation, Band Steering, AP Steering, MIMO using Octoscope.
• Tools - Putty, Wireshark, Splunk Enterprise, Interface tools, Informatica Power Center, SOAPUI,Postman, Spirent Test Center, Octoscope Wireless Testing , Video Clarity, Spirent Abacus, Ranorex, MIB Browser, Zoiper, JIRA, HP ALM

Cox Communications Inc Client

IMS Voice testing , BTS/CS2K Switch migration to Comcast (IMS Platform)

• Led End to End Integration (E2E) and integration test team in OSS/BSS stack to provision voice in telephony bakcoffice via the billing system ICOMS and deploy New Residential Voice lines/Migrate Legacy(BTS & CS2K) switch migration to Comcast on IMS Platform
• Firmware Validation of various voice supporting cable modems, eMTAs and Gateways from various vendors like Arris/Commscope, Technicolor ,Cisco, Ubee and Syndicated devices on RDK-B platform
• Responsible for writing Technical requirements for internal application and development teams to design CustomerCare & Tech Tools for provisioning/managing/polling eMTAs using the TR-104/SNMP protocols.
• Designed and implemented strategy to successfully validate end to end 911 address provisioning and run live 911 test calls in Macon Market.
• End to End testing for Business Voice line of business on CS2K & BTS using BroadSoft which provided cloud-based communications services such as voice, video, web conferencing and now team messaging and contextual services.