Deepika Chandrakar
Rochester hills
Summary
I am a customer service representative with one and half years of experience in retail seeking to leverage strong communication and problem solving skills to enhance customer satisfaction. I am commited to delivering high- quality service and ensuring positive customer experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer service executive
The homedepot
04.2023 - 11.2024
- Handling orders, Merchandise returns, deliveries and curbside pickup.
- Create order for customer if an item is not available in store.
- Provide friendly and efficient customer service to an average of 50 clients per day. Resulting in a 95% customer satisfaction rating.
- Handle a wide range of customer inquiries, complaints and requests with a focus on swift problem resolution.
- Participate in ongoing training to stay up-to-date on product knowledge and customer service.
- Developed E-surveys and increased the number of customers and boost the service.
- Trained new team members.
- Developed strong customer relationships to encourage repeat business.
- Works collaboratively with team members to achieve daily sales goals.
- Supports customers by answering questions and providing information about products and service.
Business executive (sales) Retail Broking – Bank Channel
AXIS SECURITIES LTD
02.2013 - 07.2013
- Manage the AXIS direct account for the Bank Channel group in various AXIS bank branches.
- The customer service and sales include various assist in trading mutual funds, equity SIP, gold ETF, bonds IPO's and various advance Brokerage prepaid plans.
- CORE COMPETENCIES
- Channel Development & Management
- Developing new channel that can generate/manage the business in line with the requirement.
- Leading & monitoring the performance of channels to ensure achievement of business goals.
- Ensuring profitability of existing agencies to keep mutual business interest & long term relationship.
- Team Management
- Leading & monitoring the performance of team to ensure individual and team efficiency.
- Imparting training to team in-house and as well as on the field (Mock calls).
Education
ECCED -
PODAR institute
pune12.2020
MSW - Master in Social Work
Institute of National & Foreign Languages
Bhilai12.2011
B.COM -
Kalyan College
Bhilai12.2009
Class XII -
M.V. Higher Secondary School
Bhilai12.2005
Class X -
B.S.P.Higher Secondary School
Bhilai12.2003
Skills
- Problem solving
- Excellent attention to detail
- Multitasking and prioritization
- Critical thinking
- Point of sale knowledge
- Cash handling
- Store merchandising
- Cash register operation
- Product knowledge
- Customer service
- Excellent work ethic
- Detail oriented
- Team work
- Flexible
Accomplishments
- ECCED, 2020, PODAR institute, Pune, 82%
- MSW (Master in Social Work), 2011, Institute of National & Foreign Languages, Bhilai, 55.25%
- B.COM, 2009, Kalyan College, Bhilai, 47.5%
- Class XII, 2005, M.V. Higher Secondary School, Bhilai, 57.6%
- Class X, 2003, B.S.P. Higher Secondary School, Bhilai, 41.8%
Extracurricular Achievements
- Associated with NGO - 'Seva Sahayog'
- Was proactively involved in various cultural and technical activities of College.
Special Skills And Additional Certificates
- Tally V_7.9, V_9.0
- Abacus
- Basic operating knowledge, Operating Systems MS Office
Disclaimer
All the required information, documents and certificates regarding the applied post has been provided above and is true to the best of my knowledge.
Projects And Training
Study of Impact of Drug Addiction among Street Children, Made schedule about Personal, Family, General and educational Details., Data collection through Survey at different Locations., Data Analysis and Final Report based on the Results., One month Agency Placement, NGO 'SAHYOGI MITRA MANDAL', Durg, 10/01/10, One month Block Placement, Government Body 'Chhattisgarh Human Development Research & Coordination Unit', Collectorate Mahasamund, 12/01/10, Organized awareness program on Education, Health and Cleanliness at Sikola Basti, Durg., Organized one day Medical Camp with free medical checkup, treatment and medicine distribution for the poor at Ruabandha Basti and Sikola Basti., Organized one day Rural Camp on AIDS Awareness at Maroda Sector and Piperchhedi Village, Bhilai.
Core Competencies
Developing new channel that can generate/manage the business in line with the requirement., Leading & monitoring the performance of channels to ensure achievement of business goals., Ensuring profitability of existing agencies to keep mutual business interest & long term relationship., Leading & monitoring the performance of team to ensure individual and team efficiency., Imparting training to team in-house and as well as on the field (Mock calls).
Timeline
Customer service executive
The homedepot
04.2023 - 11.2024
Business executive (sales) Retail Broking – Bank Channel
AXIS SECURITIES LTD
02.2013 - 07.2013
ECCED -
PODAR institute
MSW - Master in Social Work
Institute of National & Foreign Languages
B.COM -
Kalyan College
Class XII -
M.V. Higher Secondary School
Class X -
B.S.P.Higher Secondary School