Deepika Dixit
Pune,Maharashtra
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
9
9
years of professional experience
Work History
HR Shared Services Senior Associate
03.2022 - Current
- Managing the complete scope of HR services delivery for the EDM and Onboarding processes such as Personal data change, Manage Positions, Promotion, Transfers, Demotion, Termination etc
- In Oracle
- Worked on HRIS System software Peoplesoft and Oracle Fusion Cloud Applications Handling a team of HR Operations to deliver high quality HR services
- Managing team’s day to day activities for e.g.: Distribution of tasks, resolving queries, addressing escalations, adhering to team concerns, and addressing the same to senior management and keeping the team motivated
- Coordinating with counter parts to identify and understand the opportunity for improvement of the HR process
- Communicate and manage team performance expectations, reinforcing goals, providing coaching and feedback on performance
- Training and mentoring to the new joiners and existing team members on HR Operations processes
- Conduct regular internal audits within the following HRIS systems to confirm accuracy; work with team to have data corrected, execute steps to notify impacted teams and implement action to minimize errors moving forward
- Ensuring the employee data is updated before the payroll cutoff, to get the employee paid in a timely manner
- Indulged in ad-hoc projects and completed it before the deadline
- Work with management to create standard operating procedures
- Took active part in transition of Oracle Phase 1 and Oracle Phase 2 – UAT Project
- Managed the whole onboarding process, ensuring that all pre-employment processes and forms were completed accurately
- Interacted with new staff and worked closely with Recruiting Managers
- Provided beneficial advice and support to new employees, answered questions, and resolved any problematic issues
- Maintain accurate and up-to-date employee data in Onboarding Tracker and other systems
- Ensuring we maintain data privacy and security regulations
- Managed and completed all new hire paperwork; served as the first point of contact for potential employees
- Coordinated the onboarding process and worked on new hiring procedures to increase efficiency and reduce unnecessary expenses.
Senior Associate for Dangerous Good
Amazon Development Centre (Compliance Department)
10.2019 - 03.2022
- Product Compliance teams ensure that Amazon transactions satisfy legal and safety requirements
- We coordinate the aspects of product transactions that are regulated (distribution, shipping, sale, and import/export)
- This involves analyzing product import documentation and flagging hazardous risks
- We are also responsible for keeping Amazon customers safe and informed by coordinating actions around product safety recalls
- These actions include removing recalled/restricted products from the site and from our warehouses and contacting customers with pertinent safety information
- Editing and amending policy plans as per the customer’s (individual & business) request
- Generated reports for the organization as a quality check to improve the overall performance for the team.
Information Processing Auditor
Tata Consultancy Services
02.2017 - 10.2019
- Coordinated with the team in reviewing transaction types of contracts, agreements of the clients or vendors
- Reviews client’s documents thoroughly before letting the submission of the project
- Managing several accounts and handling transition of broadband services from copper lines to fiber optic cables Performing audits of the cases and taking clients feedback before closing the clients’ project
- Looking after the billing details of the clients and complex reports about the traction made by them in the business
- Assigned as Floor support to give immediate assistance to teammates for better quality and performance
- Training teammates about new process related updates for optimum efficiency
- Handling client communications and understanding client requirements
- Client walkthrough for operational process during offshore client visit
- Conducting meetings regarding process updates, new approaches in handling cases and discussing obstacles while performing daily tasks Handling complaints and escalations in case of heavy workflow
- Generating various reports like productivity, quality, attendance, and priority cases.
Tech Mahindra
11.2015 - 02.2017
- Working on customer accounts and ensuring they make the bill payment on time
- Check the customer account and maintain crucial data of the customer secured and safe
- Maintain complete work distribution chart for team members on performance-based parameters
- Collating the reports from associates received daily in terms of production and was a mentor for two new teams formed for outbound collections
- Making sure resolution is provided to the customer
- Checking the billing details of the customer and update for the same in the system
Education
MBA -
JSPM’S JIMS Master of Business Administration
04.2022
B. Com -
ST MIRAS College OF Commerce, Science & Arts PUNE
HSC -
ST MIRAS College OF Commerce, Science & Arts PUNE
SSC -
BLOSSOM DAPODI PUNE
Skills
- Strong Communication & Interpersonal Skills
- Quick learner
- Adaptable & flexible to situation
- Problem solving
- Smart Working
- Time management
- Planning
- Organizing
- Prioritizing work
- Team player
- Collaborate with others
- Timeline estimates
- Performance monitoring
- Schedule Management
- Excellent Communication
- Support Services
- Interpersonal Communication
- Continuous Improvement
Personal Information
Date of Birth: 08/08/93
Disclaimer
I hereby declare that the information provided above is true & correct to the best of my knowledge & belief.
Timeline
HR Shared Services Senior Associate
03.2022 - Current
Senior Associate for Dangerous Good
Amazon Development Centre (Compliance Department)
10.2019 - 03.2022
Information Processing Auditor
Tata Consultancy Services
02.2017 - 10.2019
Tech Mahindra
11.2015 - 02.2017
MBA -
JSPM’S JIMS Master of Business Administration
B. Com -
ST MIRAS College OF Commerce, Science & Arts PUNE
HSC -
ST MIRAS College OF Commerce, Science & Arts PUNE
SSC -
BLOSSOM DAPODI PUNE