Deepika Konakanchi
Columbus,OH
Summary
Seeking a position in a company where I can make the best of my potential and contribute to the organization's growth. Inspiring Professor brings advanced teaching skills and department leadership experience. Goal-oriented to advance department, improve teaching and modernize courses. Extensive background in research and university fundraising.
Overview
2024
2024
years of professional experience
1
1
Certification
3
3
Languages
Work History
Professor
Kasturba Women's College
03.2022 - 04.2023
- Mentored and supervised graduate students, providing valuable guidance for thesis work, research projects, and professional development .
- Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
- Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.
- Provided students with constructive, encouraging and corrective feedback.
- Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
Content Moderator
Accenture
5 2021 - 08.2022
- Joined Accenture as a Fresher and learnt so many things including management of the team and coping up to certain situations where a mere reflexes required.
- Reviewing ads, which is a combination of documents and communication artifacts, which might be texts of various formats, pictures, audio or video.
- Reading and understanding updates in the database and using them while reviewing content
- Providing best inputs based on analysis of content and make sure that none of the policies are breached.
- Sticking to guidelines of standard operating procedures and maintaining at-most secrecy of reviewed content.
- Enhanced content quality by reviewing and editing submissions for grammar, style, and accuracy.
- Established strong relationships with cross-functional teams, collaborating on projects to improve content visibility, accessibility, and discoverability across platforms.
Customer Support Executive
Incnut(SkinKraft) Pvt Ltd
05.2020 - 02.2021
- Obtained 75% of login authentication issues and order tracking system issues within designated timeframe.
- Leveraged Diablo, Intercom, and Spear-on tools resulting in reduction of resolution time by 30% for network-related issues.
- Capitalized on multilingual proficiency to achieve customer satisfaction rate exceeding 90% across both chat-based and call-based interactions which also led to finding out root cause of issue.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collaborated with team members on continuous improvement initiatives, contributing to the overall success and growth of the customer support department.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Education
Master of Science - Business Analytics
St.Francis College
Brooklyn, NY 05.2001 -
Master of Arts -
Nizam College, Hyderabad, Osmania University
Hyderabad, INDIA 06.2020 - 05.2021
Bachelor of Arts -
Kasturba Gandhi Degree And PG College, Osmania University
Hyderabad, INDIA 05.2016 - 05.2019
Technical Education -
I-TECH+ Computer Education
Bhadradri Kothagudem 05.2001 -
SENIOR HIGH SCHOOL -
Bhadrachalam Public School And Junior College, CBSE
Bhadrachalam, INDIA 06.2011 - 05.2013
Skills
Quick learner and adapt to new changes in the organization
Data visualization and presentations
Tech Advances
Data inputting
Cash counting
Customer Relationship Management
Content Editing
Cross-Selling Products
Critical Thinking
Powerpoint Presentations
Complaint Handling
Financial Transactions
Team Leadership
Certification
Mock Parliament
Timeline
Professor
Kasturba Women's College
03.2022 - 04.2023
Master of Arts -
Nizam College, Hyderabad, Osmania University
06.2020 - 05.2021
Customer Support Executive
Incnut(SkinKraft) Pvt Ltd
05.2020 - 02.2021
Bachelor of Arts -
Kasturba Gandhi Degree And PG College, Osmania University
05.2016 - 05.2019
Mock Parliament
01-2016
SENIOR HIGH SCHOOL -
Bhadrachalam Public School And Junior College, CBSE
06.2011 - 05.2013
Master of Science - Business Analytics
St.Francis College
05.2001 -
Technical Education -
I-TECH+ Computer Education
05.2001 -
Content Moderator
Accenture
5 2021 - 08.2022
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