Accomplished and strategic IT Infrastructure & Service Delivery Manager with over 14 years of progressive experience delivering high-impact technology solutions across global enterprises. Currently spearheading service delivery for Catalent through Tata Consultancy Services (TCS), with proven success in driving IT operations, cloud transformation, and infrastructure modernization across hybrid environments. A trusted leader with deep expertise in Windows Server, VMware, Microsoft Azure, and disaster recovery (DR) frameworks, she combines technical excellence with a results-oriented mindset to ensure uninterrupted service, regulatory compliance, and customer satisfaction.
Recognized for leading diverse cross-functional teams, optimizing service delivery frameworks, and collaborating with executive stakeholders to align IT initiatives with business goals. A certified Microsoft and Azure professional, she champions operational excellence, diversity in technology leadership, and continuous improvement through process innovation and strong governance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Computer Analyst
TATA Consultancy Services Ltd
08.2024 - Current
Lead end-to-end infrastructure operations involving Windows Server, VMware vSphere (vCenter, ESXi), vSAN, and vSphere 8 across global environments.
Plan, execute, and validate storage, network, and compute infrastructure changes with zero disruption to production services.
Oversee patch management and vulnerability remediation across virtual infrastructure, ensuring compliance with security standards.
Drive configuration management, version upgrades, and lifecycle support for vCenter and hypervisor platforms.
Manage critical issue resolution and escalation support for VM provisioning, performance issues, and capacity constraints.
Perform root cause analysis (RCA) for recurring technical incidents and coordinate with engineering teams for permanent fixes.
Collaborate with global teams to design and implement VMware best practices and integrate them into standard operating procedures.
Document infrastructure standards, update technical runbooks, and contribute to KB article creation and maintenance.
Act as the single point of contact (SPOC) for service delivery management supporting Catalent’s infrastructure landscape.
Ensure adherence to SLAs, KPIs, and compliance requirements through regular performance reviews and reporting.
Coordinate with cross-functional teams (network, security, cloud, and application) for project execution, maintenance windows, and critical incident handling.
Drive the Change Management process – raise, review, approve, and implement changes with minimal risk to operations.
Facilitate regular client governance meetings to review open issues, ongoing initiatives, and service improvement plans.
Maintain and update CMDB records, asset inventory, and access credentials as per audit and compliance guidelines.
Ensure effective communication and stakeholder alignment during outages, planned maintenance, and DR drills.
Support onboarding of new services and infrastructure components by defining support models and transition plans.
Promote continuous service improvement by identifying process gaps, automation opportunities, and optimizing support workflows.
Windows, VMware Administrator
TATA Consultancy Services Ltd
01.2024 - 08.2024
Plan, test, validate storage and networking configuration changes
Coordinate with/support additional internal and external resources as part of the changes/updates
Support Vendors and on-site users for Compute, Networking, and Storage refresh as needed
Develop/Update Procedure documents as appropriate
Update Credentials, CMDB and other support documentation as needed
US Business hour support balanced with off hours support as needed to support Global Operations and outage windows
Communication with Impacted users and Support groups, recording and manage Change Records as appropriate
Major Outcomes: Migrate global footprint to vSphere + licensing model
Migrate global footprint to VMware 8
Operationalize Host update process and establish routine maintenance process
Research VMware and Vendor Best practice, make suggestions to EA/Cyber and Implement as part of continuous improvement
Knowledge share/development with existing Brunswick staff and contractors.
SME Windows, VMware & DR
TATA Consultancy Services Ltd
01.2022 - 01.2024
Manage VMware landscape with VMware vSAN to maintain on-premises cloud operations.
Suggesting operations team to manage the VM deployment through VM lifecycle management and support in case of any issues.
Work with stakeholders to understand current state and to identify the future state for the proposed solution.
Analyse data and identify gaps in the proposed solution, make recommendations for resolving gaps, and monitor results.
Conceptualize technical solutions to complex problems and maximize benefit of IT systems investments.
Planning, implementing and execution of DR annual exercise to achieve RTO and RPO
Managing/Maintaining the servers and application which are part of DR environment via dashboard, coordinating with multiple application team and facilitating the team with DR Presentation
Improvise the process documentation and KB article as per business need.
Commissioning Architect
TATA Consultancy Services Ltd
01.2021 - 12.2022
Creating technical specifications and solution design documents for Datacentres that includes servers, switches, interconnected routers or NVFI model on OpenStack environment.
Manage VMware landscape with OpenStack cloud solution to maintain on-premises cloud operations.
Suggesting operations team to manage the VM deployment through OpenStack and support in case of any issues.
Work with stakeholders to understand current state and to identify the future state for the proposed solution.
Analyse data and identify gaps in the proposed solution, make recommendations for resolving gaps, and monitor results.
Conceptualize technical solutions to complex problems and maximize benefit of IT systems investments.
ICC Cloud Operations Azure Cloud
TATA Consultancy Services Ltd
01.2019 - 12.2021
Managing 24/7 Azure PaaS production support and addressing high & Severity 1 incidents.
Integration operations for Logic apps, API Management, Event grid and Data factory
Logic Apps: Deployment of Logic apps through Team city and troubleshooting the errors during deployment.
Monitoring Logic apps for any failures and troubleshooting them.
Incident handling and creating incidents for source and target systems and development team and coordinating with respective teams.
Performing Logic apps optimisation for cost consumption.
Analysing Logic apps logs using Logic App Management, Log Analytics.
API Management: Deployment of API’s through Octopus tool
Monitoring different types of errors based on error code 500, 502, 404 etc
Incident handling and creating incidents for source and target systems and based on the error codes and coordinating with respective teams.
Analysing API management logs using App Insights and Log analytics.
Also using service bus, storage accounts (containers, blob, tables) cosmos DB, Data Gateway to connect on-premise MQ
Configuring alerts to notify any failures for immediate action.
Deployment of API Management, Application GW platform level changes using PowerShell.
Key vault creation and storing the secrets in key vault and managing the permissions.
Notifying Azure recommendations to development teams and deploy the changes accordingly with the help of Microsoft.
Working with Microsoft Azure team by raising incidents and take it till closure.
Understanding on deployment tools like Octopus, bit bucket, Post man, Team city.
Patching on premise Windows on monthly cycles.
Deploying Biztalk integrations using customised deployment portal.
BizTalk Operations (handling suspended messages).
PowerBI report generation & monthly data refresh for SSF Division.
Working on ITSM tickets and Change requests.
Being Problem management SPOC, identifying repeated issues, perform root cause analysis (RCA) & complete documentation of problems and solutions.
Continuous communication with the customers on providing the status on the critical issue on bridge calls, mail communication & updating information in the ticketing tool for tracking purpose.
TMS I/S Ops -Windows/VMware/Azure Cloud
TATA Consultancy Services Ltd
09.2015 - 12.2018
Company Overview: The Dow Chemical Company, commonly referred to as Dow, is an American multinational chemical corporation headquartered in Midland, Michigan. Dow provides chemical, plastic, and agricultural products and services to consumer markets that include food, transportation, health and medicine, personal care and construction, and operates in approximately 180 countries. As of 2014, Dow ranked third in chemical production, and as of 2015, was the third largest chemical company in the world by revenue.
Managing 24/7 production support and addressing high & Severity 1 incidents.
Responsible for Dow & DCC servers Administering, Managing and Supporting Windows & ESXi servers.
Hands on experience in managing & supporting Azure Cloud IaaS servers, working on requests like expanding Disks, creating & editing NSG, working on LB requests along with Availability sets.
Work with Cloud Migration team, on OS issues, Symantec etc.
Patching on premise Windows, ESXi hosts & Azure Cloud Servers based on monthly/quarterly cycles.
Deploying Virtual machines with Templates & doing in place upgrades from 2008 to 2012R2 & 2016.
Implementing change in Virtual Machine configuration like adding virtual CPU, memory, disk etc.
Migration of VMs. on some clusters, which does not have any HA & DRS setup.
Being Problem management SPOC, identifying repeated issues, perform root cause analysis (RCA) & complete documentation of problems and solutions.
Continuous communication with the customers on providing the status on the critical issue on bridge calls, mail communication & updating information in the ticketing tool for tracking purpose.
The Dow Chemical Company, commonly referred to as Dow, is an American multinational chemical corporation headquartered in Midland, Michigan. Dow provides chemical, plastic, and agricultural products and services to consumer markets that include food, transportation, health and medicine, personal care and construction, and operates in approximately 180 countries. As of 2014, Dow ranked third in chemical production, and as of 2015, was the third largest chemical company in the world by revenue.
Windows OS & Active Directory
Tech Mahindra
10.2010 - 09.2015
Company Overview: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies.
Designing the Active Directory Structure for client requirement.
Installation of new Domain Controller and configuring the DNS.
Trust establishment between New Domain and Client domain.
Verification of Accessing the Client network resources after the trust establishment.
Administration of Active Directory, Creation, Deletion and managing the Users, Groups and OUs.
Configuring the DHCP, WSUS roles as per the client requirement.
Building the client image for deploying to desktops using WDS.
Delegation of administration tasks to the role base IDs.
Creation and administration of sites and site links and troubleshooting the replication issues.
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies.
Central Accounting Management Activities
Tech Mahindra
10.2010 - 09.2015
Company Overview: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies.
Generation of Utilization reports of Hyper-V Hosts and Virtual Machines from SCVMM 2008 R2.
P2V, V2V Conversions using SCVMM R2.
Reducing number of physical servers through consolidation by identifying underutilized servers.
Effectively managing physical and virtual entities is critical to improving efficiency of time, cost, and resources.
Participated in User Account Migration Process from Mahindra Satyam to TECH MAHINDRA.
Resolving Tickets for DL (Creations/deletions/modifications). Security Group Creating and providing Share permissions as per client requirements, providing access privileges such as USB, Admin related privileges achieving 100% SLA.
Responsible for Monthly and Quarterly Reconciliations on User account creations / Deletions and Access exceptions.
Configuring Printers / Scanners and working on issues related to them.
Wallpaper / Screen Saver hosting globally within the Organisation to all the desktops/Laptops.
Maintained a Track for Access Exceptions (USB, Admin, IIS, Registry) for all the User’s Across the Organisation.
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies.
Education
Bachelor of Sciences - Computer Science
Osmania University
Hyderabad, Andhra Pradesh
01.2010
Skills
I possess a comprehensive skill set in enterprise IT infrastructure, virtualization, cloud platforms, and service delivery My technical expertise includes VMware vSphere (ESXi, vCenter), vSAN, Site Recovery Manager (SRM), Hyper-V, and VxRail, with extensive experience managing enterprise-grade server hardware from Dell, HPE, and IBM I have deep knowledge of Microsoft Azure IaaS and PaaS, including hands-on experience with Logic Apps, API Management, Azure Key Vault, Data Factory, and Cosmos DB I leverage tools like Terraform for automation and Octopus, Bitbucket, TeamCity, and Postman for deployment and DevOps processes
On the systems side, I am well-versed in Windows Server environments (2003–2019), Active Directory, DNS, DHCP, ADFS, WDS, WSUS, SCCM, SCOM, and Microsoft Exchange I’ve consistently delivered strong operational performance through monitoring platforms like SolarWinds, VMware vROps, App Insights, and Azure Log Analytics My background includes ITIL-based ITSM processes using ServiceNow, BMC Remedy, and E-Support, with a focus on change, incident, and problem management, as well as disaster recovery (DR) planning and execution
Additionally, I possess strong scripting and automation skills, utilizing PowerShell and batch scripting As a Service Delivery Manager, I drive SLA compliance, stakeholder engagement, and governance for global clients I am known for my leadership, technical documentation, cross-functional collaboration, and the ability to align infrastructure solutions with business outcomes
Training
2015, MCSE 2012, Hyderabad, Tech Mahindra Ltd
2017, VMware, Hyderabad, TCS
2017, ITIL External, Hyderabad, TCS
2018, Azure, Hyderabad, TCS
Certification
2015, MCSA, 12154647, Windows 2012 Server
2018, Implementing Microsoft Azure Infrastructure Solutions, MS0617211157, Windows Server 2012, 2016
Training Conducted
2014, Hyper V, Team, Hyderabad, Tech Mahindra
2015, Windows Print Servers, Team, Hyderabad, Tech Mahindra
2015, DHCP Server MGMT, Team, Hyderabad, Tech Mahindra
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services