DEEPIKA P
Saint Augustine,FL
Summary
Salesforce business analyst with 9 years of experience in the design, configuration and implementation of Salesforce solutions. Leading a team of developers, business analysts & actively working as a project manager. Ability to demonstrate & handle complex business situations and driving the team towards successful project execution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salesforce – Senior Business Analyst/ Business Analyst Lead
Honeywell
05.2022 - Current
- Working on various Salesforce products (e.g., Sales Cloud, Service Cloud)
- Strong documentation expertise in creating user stories
- Gathering requirements & documenting in the process of working with business/ product owners
- Expertise in creating process flows & maps using Visio/ Miro
- Conducting Demos based on product development at different stages
- Results-driven end-to-end email campaigns using marketing cloud
- Creating email templates as and when required
- Analyzing the results based on the lead-to-customer conversion
- Data display (Result-driven information) using custom dashboards
- Training the sales team on marketing cloud
- Handling a team of salesforce consultants, and business analysts
- Conducting stand-up meetings, project status meetings, and implementing agile methodologies
- Managing multiple projects and a team of business analysts for various projects
- Maintaining and updating the Scrum board/ Kanban board based on regular updates
- Maintaining backlogs & PI Planning
- Experience in project planning, budget management process, working on SOW, risk mitigation, and stakeholder engagement
- Ensuring client satisfaction
- Working closely with the stakeholders and freezing the scope
- Identifying blockers and addressing the same on JIRA
- Iteration planning & creating a Environment calendar to track the usage & readiness
- Writing test scenarios for UAT
- Documenting and following change processes to enable change management in releases
- Scheduling calls with business and vendors to fulfill technical aspects
- Working closely with the Architects in releases and project fulfillment
- Regularly communicate complex technical issues to non-technical business leaders and technical project stakeholders
- Monitors progress of technical issue resolution and negotiates solutions as necessary
- Documenting information on data mapping among multiple applications
- Identifying and implementing workforce management strategies
- Using workforce management for analysis & optimizing certain business processes by identifying any risk
- Using the tool to forecast & KPI’s
- Analyzing the risks, bottlenecks of any project related issues and working towards the same
- Acting project manager based on the need, scheduling meetings and enhancing project timelines
- Creating project timelines and working towards meeting the timelines
- Observation of budgets and milestones to take necessary actions.
Salesforce – Admin/ Business Analyst
Johnson & Johnson
01.2019 - 02.2022
- Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements
- Designed the solution by customizing various standard objects of SalesForce.com (SFDC)
- Creating Epic, use cases, user stories & use points
- Maintaining jira board and tracking the progress
- Performing UAT based on the project
- Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization
- Created modern Enterprise Lightning Apps combining Lightning Design system, Lightning App builder & Lightning Component features
- Worked in Salesforce platform to build Mobile App by enabling Lightning components for use in Salesforce1 mobile platform to make lightning application mobile
- Worked on Account, Opportunity and other sales cloud objects
- Working with stakeholders for project planning, budget planning
- Playing to role of a project manager and freezing the scope
- Risk management, PI Planning
- Change enablement’s & Release management
- Created Process, Maps, Profiles to build a workflow in BOOMI which is used for Integrating the Dot.com and Salesforce application
- Used Rest API for performing synchronous events
- Experience working on marketing cloud to send emails and create interactions
- Connect the marketing cloud connector to combine customer data
- Aggregate the data and creates data relationships
- Incorporate integration solutions for customers
- Created trigger on case and solution object to perform some business requirements on service cloud
- Inserting the bulk data into the marketing cloud objects like Campaign and leads
- Performing the Risk Analysis and Cost Assessment for the Project implementation
- Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals
- Documented and shared the requirements with SalesForce.com consultants for further implementation
- Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization
- Experience with Salesforce Admin functionalities which involves in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation
- Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams
- Customized tabs for among different business user groups and business centers
- Create various profiles and configured the permissions based on the organizational hierarchy requirements
- Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans
- Facilitating communication among different departments through Community Cloud platform
- Creating a social platform to connect with partners, stakeholders and sales departments
- Documenting community cloud flow, usage of partner portals or guest logins to keep track of internal activities or
- Retrieved some data and its functionality from third-party API’s and displayed within the lightning component
- Making reusable pages that can be used in multiple locations
- Experienced in populating data from sandbox to sandbox and sandbox to production environment using GitHub
- Provided the training to the internal business users to use the application and develop their own custom reports
- Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users
- Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support
- Administrated and monitored the company’s Salesforce CRM application
- Used refined global search in Lightning by developing Apex classes and controllers.
Salesforce Business Analyst /Admin Data
JPMC
07.2017 - 12.2018
- Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
- Configured the application with high level security by creating User Profiles, Roles, Permission Sets, and setting Organization Wide Defaults and Sharing Rules
- Requirement gathering – Features, Epics, User story, Tasks & Backlog creation
- Movement on JIRA
- Working with Lighting web components to make the application user friendly and embedding the LWC into web pages
- Responsible for Implementing Salesforce.com for the Help Desk and Change Management Group
- Created and deployed Several Reports using salesforce.com platform
- Create cloud based platform to improve the productivity of complex third party service providers
- Interacted with the Salesforce.com premium tech support team on a regular basis
- Experience working on Sales and Service Cloud platforms to enhance better sales and marketing support to the stakeholders
- Involved in Data mapping specifications to create and execute detailed system test plans
- The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
Salesforce Developer /Admin
BCBS/Florida Blue
05.2016 - 06.2017
- Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization following the agile development methodology
- Performed the roles of Salesforce.com Administrator / Implementer in the organization
- Interacted with various business team members to gather and documented the requirements, and implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
- Closely worked with SalesForce.com consultants while implementing the solutions for the requirements
- Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
- Created Workflow Rules and defined Related Tasks, Time Triggered tasks, Email Alerts, Field updates to implement business logic
- Extensively Used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities
- Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams
- Designed, Implemented and deployed the Custom objects, Custom Fields, and Custom Tabs to suit to the needs of the application
- Created Page Layouts, Search Layouts to organize fields, Custom links, related lists, and other components on a record detail and edit pages
- Created Custom Objects and defined Lookup and Master-detail relationships on the objects and created Junction Objects to establish many-to-many relationship among objects
- Create various Profiles and configured the Permissions based on the organizational hierarchy requirements of Emblem Health
- Customized tabs for among different business users groups and business centers
- Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans
- Built monthly/annual Custom Reports and deployed them for different business user levels
- Implemented Escalation Rules, Automatic Case Generation and their escalation to call center representative, and generated email alerts for quick issue resolution
- Environment:
- Saleforce.Com Platform, Force.Com Sites, Apex, Pages, Data Loader, Html, Java Script, Workflow & Approvals, Campaign Management, Reports, Eclipse IDE Plug-In.
Salesforce Developer
USAA
02.2015 - 04.2016
- Worked with business users and stake holders to create Wire frames, case diagrams, class diagrams for creating solid UI designs
- Performing extensive programming in MYSQL to achieve all functionality
- Implement changes and updates to website using PHP and MYSQL
- Worked on the website from start to finish to give it a new look using HTML/CSS/Javascript
- Used extensive HTML
- HTML5, JavaScript, JQUERY , Adobe to give classic UI layout
- Responsible for creating the screens with table-less designs meeting W3C standards
- Designed dynamic and browser compatible pages using HTML, DHTML, CSS and JavaScript
- Involved in extensive HTML/CSS coding
- Developed CSS styles to maintain the uniformity of all the screens throughout the application and positioning of screen objects
- Developed page layouts, navigation, animation buttons and icons
- Applied industry best practices and standards when project requirements are lagging
- Designed CSS based page layouts that are cross-browser compatible and standards-compliant
- Performing the different modules like login, search and download with tracking
- Normalized and re-indexed the database tables by understanding its schema
- Did extensive Javascript and JQuery programming to give AJAX functionality for the website
- Also create programs to review the data stored in the database
- Actively involved in configuring the website in all these environments
- Managing all backups and recovery and version control for this environment
- Environment, Webserver, PHP, Perl and Unix, HTML, JavaScript, MYSQL, Dreamweaver, JavaScript, Angular JS, BACKBONE JS, HANDLEBARS, JQUERY
Software Developer
NSG
05.2011 - 08.2013
- Interacted with business users groups to gather requirements for Salesforce Implementation and interacted with all levels of external and internal customers
- Involved in integrating Web service with salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa
- Perform analysis of business/technical requirements & designed the solution by customizing various standard objects of Salesforce.com (SFDC)
- Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent
- Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
- Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
- Created workflow rules and defined related tasks, email alerts, and field updates
- Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects
- Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages
- Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic
- Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
- Created custom Dashboards for managers home page and gave accessibility to dashboards for authorized people
- Executed various levels of Unit, Integration, User acceptance and Operational acceptance testing to prove that system conform to specifications of business and quality requirements
- Participated in Weekly Change control meetings and performed application and global impact analysis
- Environment
- Salesforce.com Platform, Workflow and Approvals, Reports, Dashboards, Custom Objects, Tabs, Email Service, Visual Force Pages, Data Loader, Agile.
Education
MBA - Business Administration – Marketing
GITAM UNIVERSITY
Visakhapatnam08.2011
Bachelor of Science - Computer Science and Engineering
Andhra University
Visakhapatnam04.2009
Skills
- Business Requirement Gathering
- Business Process Analysis
- Multiple application integration
- Data Integration & Management
- Project Management
- User Training & Support
- Scheduling Demo Sessions
- User Acceptance Testing
- Reporting & Dashboards
- Cross functional Collaboration
Certification
Salesforce Administrator (ADM 201).
Salesforce.com Certified Force.com Developer (PD1)
Salesforce Business Analyst
Timeline
Salesforce – Senior Business Analyst/ Business Analyst Lead
Honeywell
05.2022 - Current
Salesforce – Admin/ Business Analyst
Johnson & Johnson
01.2019 - 02.2022
Salesforce Business Analyst /Admin Data
JPMC
07.2017 - 12.2018
Salesforce Developer /Admin
BCBS/Florida Blue
05.2016 - 06.2017
Salesforce Developer
USAA
02.2015 - 04.2016
Software Developer
NSG
05.2011 - 08.2013
MBA - Business Administration – Marketing
GITAM UNIVERSITY
Bachelor of Science - Computer Science and Engineering
Andhra University
Salesforce Administrator (ADM 201).
Salesforce.com Certified Force.com Developer (PD1)
Salesforce Business Analyst
Similar Profiles
Betty MorganBetty Morgan
Electronics Technician at HoneywellElectronics Technician at Honeywell
HEVY ORIAHEVY ORIA
Assembler- Level 2 at HoneywellAssembler- Level 2 at Honeywell
Aaliyah WeaverAaliyah Weaver
Assembly Technician at HoneywellAssembly Technician at Honeywell