Deepika Ravi Shanker

· Skilled in developing comprehensive test plans, test cases, and test scripts tailored to project requirements.

· Expertise in Agile methodologies, JIRA for defect tracking, TestRail for test management, and continuous integration practices to streamline QA processes and POSTMAN for effective API testing, leading to reduced bug turnaround time by 30%.

· Performed voice to text validation on mobile applications and data log verification for functional testing.

· Owned the UAT process for end-to-end application testing, successfully aligning testing outcomes with user requirements, which aided in a 15% reduction of post-release issues.

· Executed regression, smoke, and sanity tests for mobile builds before release on Google Play Store and Apple App Store.

· Proficient in identifying and reporting bugs, issues, and inconsistencies in chatbots interactions.

· Led end-to-end QA activities for a team of 10 through full SDLC using Agile methodology, achieving on-time delivery for 95% of projects, leading to an increase in client satisfaction.

· Conducted UAT testing, demonstrating expertise in HHS Eligibility Systems and policies related to Medicaid and SNAP/TANF benefits.

· Performed back-end testing by extensively using SQL commands to verify the database integrity using SSIS tester.

· Proficient in testing business intelligence solutions using MicroStrategy data reports and data comparison testing.

· Boosted customer satisfaction by ensuring high-quality user experiences through rigorous usability testing.

· Well-versed in Agile and Waterfall methodologies, proficiently utilizing tools like JIRA for project tracking and Zephyr for test case management, adaptable to diverse project environments.

· Mentored and guided a team of 6 junior QA analysts, fostering an environment of collaboration and improving team efficiency by 25% through regular knowledge-sharing sessions.

· Collaborated with cross-functional teams to identify, document, and resolve defects efficiently.

· Developed and executed comprehensive test plans for software applications in healthcare systems.

· Familiarity with SQL Server and database management to validate data accuracy and integrity.

· Experienced End to end functional testing of eCommerce web application with a strong focus on quality and user experience.

· Proficient in testing order management flows and processes.

· Expert in developing and executing test plans and cases tailored for eCommerce applications.

· Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.

· Passionate about leveraging user feedback to drive continuous improvements in chatbots performance.

· Expert in facilitating Agile ceremonies including sprint planning, retrospectives, and daily stand-ups.