Deepika Sapkota
Swayambhu
Summary
Proven Documentation Officer with a track record of enhancing team productivity and customer satisfaction at Passion Foundation. Expert in document management and Microsoft Office, coupled with strong verbal communication skills. Achieved significant improvements in procedural guides and decision-making processes. Skilled in fostering stakeholder relationships and optimizing office operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Documentation Officer
Passion Foundation
01.2023 - Current
- Increased team productivity by maintaining up-to-date procedural guides for various departmental tasks.
- Contributed to better decision-making processes with thorough research reports that informed executive strategies on key issues facing the organization.
- Developed strong relationships with stakeholders through effective management of contracts and agreements.
- Monitored front areas so that questions could be promptly addressed.
- Modeled innovative solutions to respond to organizational needs.
- Boosted customer satisfaction with clear and concise user manuals, simplifying product use for clients.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cashier Team Lead
Financial Institutions
01.2023 - 12.2023
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete deposit, withdraw funds, and working on vaults.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
Receptionist
Multipurpose Cooperative Ltd.
01.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
Education
SLC -
Motherland Higher Secondary School
Swayambhu, Bagmati+2 High School -
Prime International Collage
New Baneshwor, BagmatiBachelor in Business Studies -
Tribhuvan University
Kirtipur, BagmatiSkills
- Document formatting
- Document management
- Microsoft office
- Tally
- Records management
- Proofreading
- Deadline management
- Verbal and written communication
- Phone and email etiquette
- Documentation and recordkeeping
- Team management
- Documentation and control
Certification
Internship from Himalayan Bank
Training
- Banking Operations
- Finance and Accounting
- Customer Relationship Management
- Retail and Corporate Banking
- Technology and Digital Banking
- Compliance and Risk Management
- Sales and Marketing
- Problem-Solving and Analytical Skills
- Teamwork and Professionalism
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Timeline
Documentation Officer
Passion Foundation
01.2023 - Current
Cashier Team Lead
Financial Institutions
01.2023 - 12.2023
Receptionist
Multipurpose Cooperative Ltd.
01.2022 - 12.2022
SLC -
Motherland Higher Secondary School
+2 High School -
Prime International Collage
Bachelor in Business Studies -
Tribhuvan University
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