Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Conclusion
Timeline
Generic
Deepti Jadhav

Deepti Jadhav

Thane,Maharashtra

Summary

Dynamic Sr. Communication Trainer with a proven track record at Beconfire Inc., enhancing Chinese IT consultants' professional English and interview skills. Expert in voice and accent training, with a knack for building rapport, I significantly improved interview success rates. Proficient in MS Office, I developed engaging training modules, demonstrating exceptional facilitation and coaching abilities.

Overview

14
14
years of professional experience

Work History

Sr. Communication Trainer

Beconfire Inc.
Remote
09.2024 - Current

Job Responsibilities:
To effectively train Chinese IT consultants on speaking professional English, preparing for behavioral questions, and mastering interview etiquette.
Speaking Professional English
Pronunciation and Accent Neutralization:Focus on common pronunciation challenges, like "th" sounds, and provide specific exercises.
Use tools and apps for accent reduction and clearer articulation.
Professional Vocabulary:Compile a list of industry-specific terms and commonly used professional phrases. Conduct role-playing exercises to practice using this vocabulary in context.
Grammar and Sentence Structure:

Emphasize common grammar issues, such as subject-verb agreement and tenses. Use structured speaking drills and written exercises to reinforce correct usage.
Behavioral Questions Preparation:
Understanding Behavioral Questions:Explain the STAR (Situation, Task, Action, Result) method for answering behavioral questions.
Provide examples of typical behavioral questions, such as teamwork, problem-solving, and adaptability scenarios.
Practice and Feedback:

Conduct mock interviews focused on behavioral questions.
Offer constructive feedback on their responses, emphasizing clarity and completeness.

Cultural Context:Discuss how cultural differences might influence their responses and perceptions of behavioral questions.
Encourage open discussions about any cultural nuances they find challenging.
Interview Etiquette:
Discuss the importance of appropriate dress codes for interviews in different professional settings.
Provide visual examples and conduct a dress code workshop if possible.
Body Language and Non-Verbal Communication:

Teach positive body language cues such as eye contact, handshakes, and posture.
Role-play different scenarios to practice and improve their nonverbal communication.
Punctuality and Politeness:

Stress the importance of being on time for interviews.
Cover polite greetings, thank-you notes post-interview, and respectful ways to handle difficult questions.

English Communication Trainer & Interview Prep

Freelance Trainer
Mumbai
01.2024 - 09.2024
  • Developed and deployed oral and written assessment strategies for optimal review of student abilities.
  • Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
  • Monitored student performance and offered feedback to support goal achievement.
  • Coached students in using video and social media storytelling to improve visual intelligence of projects.
  • Organized interactive sessions with the help of audio-visual aids to explain concepts related to communication techniques.
  • Advised participants on how to effectively communicate with people from different cultural backgrounds.

Process Trainer Promoted as Sales Team Leader

Know Merit Pvt. Ltd.
Remote, Maharashtra
07.2023 - 11.2023
  • Company Overview: (Ed-Tech)
  • Documented participant attendance, engagement and progress
  • Developed long-term training strategies for new and existing employees across multiple departments
  • Created successful training courses based on evaluation of student needs
  • Provided additional materials to enhance training
  • Completed frequent assessments of training materials, structure and success rates in order to enhance programme
  • Kept training data and documentation secure for full compliance
  • Monitored industry changes and adapted training to reflect trends and updates
  • Proactively led and developed high-performing Sales Executives to consistently deliver against annual targets
  • Monitored sales leads and conversions, motivating and incentivizing teams to continue increased business
  • Used outstanding interpersonal and relationship-building skills to develop and nurture productive, profitable client relations
  • Created and implemented monthly KPI targets, driving team motivation and morale to achieve them
  • Supported talent acquisition by sourcing optimum candidates aligned with team cultures and dynamics
  • Uphold and implemented company policies and procedures in all work activities to deliver consistent leadership
  • Led by example to achieve sales and service targets while coaching to get maximum effort from teams
  • Improved team telemarketing skills by introducing and teaching modern sales techniques, encouraging positive engagement with customers and increasing sales
  • Oversaw training and development programmes to guarantee team growth
  • (Ed-Tech)

Sr. Recruiter

eTeam Infoservices Pvt. Ltd.
Remote
05.2023 - 08.2023
  • Company Overview: (Remote)
  • Sourced candidates through social media platforms, validating suitability for available positions
  • Advertised and managed position listings, organizing interviews with suitable candidates
  • Interviewed potential candidates, taking accurate notes to determine suitability for available positions
  • Negotiated contract details, maintaining confidentiality and impartiality throughout
  • Used candidate databases to match right person to client role requirements
  • Coordinated offer process, answering questions candidates had before accepting offers
  • Offered excellent customer care to clients to increase chances of future collaboration
  • Reviewed recruitment policies to determine efficacy of selection techniques and recruitment programmes
  • Briefed candidates about responsibilities, salary and benefits of jobs
  • Reduced average recruiting time through efficient streamlining of processes and identifying opportunities for continuous growth
  • Prepared CVs and correspondence to forward to clients regarding suitable applicants
  • Headhunted candidates by identifying and approaching targeted individuals to client specifications
  • Consulted with clients on job specifications to understand hiring goals and recommend most suitable candidates
  • Implemented team building activities to enhance positive working environments
  • (Remote)

Sr. Executive

Lancesoft India Pvt. Ltd.
Remote
03.2023 - 05.2023
  • Company Overview: (Remote)
  • Sourced candidates through social media platforms, validating suitability for available positions
  • Managed interview process on behalf of clients and candidates, maintaining appropriate confidentiality with both parties
  • Interviewed potential candidates, taking accurate notes to determine suitability for available positions
  • Advertised and managed position listings, organizing interviews with suitable candidates
  • Balanced client and candidate needs to achieve outstanding satisfaction ratings
  • Negotiated contract details, maintaining confidentiality and impartiality throughout
  • Headhunted candidates by identifying and approaching targeted individuals to client specifications
  • Reduced average recruiting time through efficient streamlining of processes and identifying opportunities for continuous growth
  • Coordinated offer process, answering questions candidates had before accepting offers
  • Informed candidates about both positive or negative interview results
  • Used candidate databases to match right person to client role requirements
  • Consulted with clients on job specifications to understand hiring goals and recommend most suitable candidates
  • Briefed candidates about responsibilities, salary and benefits of jobs
  • Set up compensation and benefits structures according to market conditions and budget demands
  • (Remote)

Sr. Healthcare Recruiter

SkillGigs, Inc
Remote
01.2021 - 10.2022
  • Company Overview: (Remote)
  • Planned and executed recruitment events to bring in area candidates
  • Compiled, modelled and analysed key metrics on recruiting strategies and candidates
  • Conducted pre-interviews for first stage of hiring process
  • Contacted all job applicants to advise concerning application status
  • Maintained accurate candidate tracking system
  • Assessed technical aptitude of each applicant against job requirements
  • Managed diverse portfolio of clients by maintaining search information and resources
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions
  • Maintained current calendar of job fairs and employment opportunities in each state
  • Gathered and input data from various recruiting efforts
  • (Remote)

Sr. Sales Manager

White Hat Junior Education Technology Pvt. Ltd.
Remote
11.2019 - 01.2021
  • Company Overview: (Remote)
  • Expanded new business by implementing effective networking and sales strategies
  • Shared comprehensive brand and product knowledge to maximize sales
  • Identified and solved problems impacting sales management and business direction
  • Demonstrated products to show potential buyers benefits and advantages and encourage purchases
  • Improved profitability and developed pipeline by utilising multiple marketing channels and sales strategies
  • Developed compelling presentations to communicate product quality
  • Grew brand awareness by increasing market penetration
  • Secured new clients through targeted prospecting and networking
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service
  • Contacted current and potential clients to promote, upsell and cross-sell products and services
  • Participated in continuous product development training to maximize sales potential
  • Closed large sales to exceed quota and align with company targets
  • Showcased product features and benefits to drive sales
  • Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings
  • Managed customer relationships through consultative sales techniques to attain individual sales goals
  • (Remote)

Sales Associate promoted as V&A/Process Trainer

Redamancy, LLP
08.2014 - 10.2019
  • Company Overview: (Onsite/Remote)
  • Identified and resolved customer needs promptly and efficiently
  • Developed training programmes for new hires, harnessing expertise to create relevant materials and guides
  • Made high volume of sales calls per day exceeding company outbound call targets
  • Applied correct hold and transfer procedures, consistently keeping call times within timeframe target
  • Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions
  • Handled and quickly resolved customer issues regarding product sales and customer service problems
  • Increased customer satisfaction by offering friendly, helpful and informative customer service
  • Recorded details from customer communications on CRM
  • Followed up customer calls with further information or instructions when necessary
  • Strived to meet and exceed call center targets while maintaining excellent customer care
  • Reviewed customer accounts and updated information about billing, shipping and warranties
  • (Onsite/Remote)

Collection Specialist AMEX (US Operations)

Tracmail Pvt. Ltd.
10.2010 - 05.2014
  • Company Overview: (Onsite)
  • Formed and sustained strategic relationships with clients
  • Delivered high level of service to customers in effort to build upon future relationships
  • Conducted financial analysis to manage risks and benefits
  • Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets
  • Conducted financial analysis, researched business agreements and negotiated critical contracts
  • Proofread business agreements to identify loopholes and safeguard organization
  • (Onsite)

Education

Bachelor of Commerce - Commerce

Institute of Management & Engineering Technology
Mumbai, MH
06.2007

Skills

  • Self-motivated
  • Active Listening
  • Problem-Solving
  • Rapport building
  • Negotiating
  • Organization
  • Time Management
  • Decision-Making
  • Voice and Accent Training Delivery
  • Excellent communication skills
  • Facilitation
  • Training skills
  • Coaching
  • Feedback
  • Proficient in MS Excel
  • Proficient in MS PPT
  • Proficient in MS Office
  • Hands-on experience in Voice training
  • Hands-on experience in Accent training
  • Hands-on experience in Soft Skills training
  • Experience in Scheduling Training Batches
  • Creating Training Modules
  • Product Sales
  • Behavioral Interview Prepration (IT)

Hobbies and Interests

  • Reading Novels (Fiction & Sci-Fi)
  • Travelling
  • Music

Personal Information

Date of Birth: 12/22/85

Conclusion

To conclude, I believe my years of experience in B2B/B2C Lead Generation & sales, Training and Development & Management skills make me a great potential asset. I'd be excited to learn more about this job opening, and show you how I can help company mission to grow in the next quartile.

Timeline

Sr. Communication Trainer

Beconfire Inc.
09.2024 - Current

English Communication Trainer & Interview Prep

Freelance Trainer
01.2024 - 09.2024

Process Trainer Promoted as Sales Team Leader

Know Merit Pvt. Ltd.
07.2023 - 11.2023

Sr. Recruiter

eTeam Infoservices Pvt. Ltd.
05.2023 - 08.2023

Sr. Executive

Lancesoft India Pvt. Ltd.
03.2023 - 05.2023

Sr. Healthcare Recruiter

SkillGigs, Inc
01.2021 - 10.2022

Sr. Sales Manager

White Hat Junior Education Technology Pvt. Ltd.
11.2019 - 01.2021

Sales Associate promoted as V&A/Process Trainer

Redamancy, LLP
08.2014 - 10.2019

Collection Specialist AMEX (US Operations)

Tracmail Pvt. Ltd.
10.2010 - 05.2014

Bachelor of Commerce - Commerce

Institute of Management & Engineering Technology
Deepti Jadhav