Deepti Kalletla
TX
Summary
Senior Risk Management professional with 15+ years of experience in the energy and banking industries expertise in creating and implementing an effective control environment within a large organization. Strong planning, organizational and relationship building skills. Implemented a considerable number of process improvements by utilizing the lean methodology with an objective to reduce operational risk and cost.
Overview
22
22
years of professional experience
Work History
Senior Manager, Operational Risk Management
Charles Schwab
01.2019 - Current
- Performed both standard adherence and thematic testing within 3rd Party and Data Risk testing team as per the annual plan
- Proactively coordinated with all lines of defense to alleviate duplication of testing and create better coverage
- Collaborated with the Business Unit and Risk and Control Self-Assessment (RCSA) Coordinators to resolve issues identified during testing in a timely manner
- Presented and communicated accurate 3rd Party Risk Reporting to the sub-committee on a quarterly basis
- Delivered on-going training for new members on the Control and Risk Framework to foster an effective risk management culture
- Successfully completed the “Aspiring Leadership Program” for career progression and continued learning
Controls Analyst
Direct Energy
01.2015 - 12.2018
- Evaluated the design and operating effectiveness of internal controls, driving continuous improvement initiatives within the organization.
- Created and published monthly Operational Risk scorecard showcasing overall operations effectiveness, Self-certification, completion rate and gaps
- Independently created a self-service SharePoint workflow tool, to submit control changes which expedited and simplified the process, resulting in cost savings of $23,100 and reducing the lead time from 25 days to 3 days
- Collaborated with the business in creating a 'Playbook' on how customers and employees received assistance (Billing, Goodwill Credits/ deposit waivers) during Hurricane Harvey in preparation for internal audit
- Led the efforts in ensuring meta data was correctly tagged during the implementation of a new record management system via Iron Mountain to establish an effective data retention and governance strategy.
Senior Analyst Partner Engagement
Direct Energy
06.2013 - 12.2014
- Ensured effective communication and cooperation between Direct Energy Residential and the vendor partners who worked directly with the Back-Office Operations teams
- Successfully deployed the Operations Stabilization Project, was responsible to ensure all back-office processes that were identified to be outsourced were fully documented, trained, and ready to be transitioned within a very tight deadline.
Portfolio Analyst
Direct Energy
02.2012 - 05.2013
- Part of the Portfolio Change Management, Change initiation Team. Responsible for effectively implementing change and endorse the QCMM (Quality Change Management Methodology)
- Provided reporting to all stakeholders on change request statuses to help with project prioritization and resource allocation
- Recognized for going 'Above & Beyond' twice in a year primarily for exceeding stakeholder's expectations.
Projects & Global Governance Officer
HSBC UK Ltd
05.2008 - 02.2010
- Supported and managed the performance of all CUU (Credit Underwriting Unit) owned teams in Global Service Centers (GSC); Teams included Credit Services (Retail/commercial), Secured/Unsecured Lending teams and Card Holder Management spread across 3 regions (India, Malaysia & Manila)
- Annually assessed all processes to ensure they are compliant with bank wide principles with special emphasis on SOX (Sarbanes-Oxley) & TCF (Treating Customers Fairly) for a 'Good' audit rating
- Objectively reviewed KPI's (Key Performance Indicators) for year 2009 which led to a cost saving of £16,740.
Manager Operations
HDPI
07.2007 - 04.2008
- HSBC Electronic Data Processing (India) Private Limited (HDPI) provides support services to the banking and financial services division, which includes contact and data entry services
- Led and managed teams that serviced Pensions and Life Insurance for the UK Customers within a highly regulatory environment
- Continuously reassessed the Operational Risks inherent in the business, considering changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of modern technology
- Ensured staff were aware of all audit & compliance procedures to understand and implement Group risk management policy.
Assistant Manager Operations
HDPI
01.2005 - 06.2007
- Led and managed 3 critical voice-based teams that serviced Life Insurance for the UK customers
- Awarded 'Team of the Month' for achieving and exceeding targets
- Performed random checks to ensure teams were complying with ID/VA (Identification and Verification), Anti -Money Laundering checks and Data protection policies.
Customer Service Executive
HDPI
10.2002 - 12.2004
- Processed Life Insurance applications for both US & UK clientele, while ensuring proper procedures were followed with zero defects.
Education
MBA - Finance
Osmania University
Hyderabad, India01.2002
Bachelor of Arts - Computer application, Economics & Statistics
St Francis College
Hyderabad, India01.2000
Skills
- Enterprise Risk Management
- Control Assurance and Advisory
- Issue Management
- Relationship Building
- Analytical and Critical Thinking
- Decision-Making
- Written and Verbal Communication
- Risk Reporting
- Cross-Functional Collaboration
Timeline
Senior Manager, Operational Risk Management
Charles Schwab
01.2019 - Current
Controls Analyst
Direct Energy
01.2015 - 12.2018
Senior Analyst Partner Engagement
Direct Energy
06.2013 - 12.2014
Portfolio Analyst
Direct Energy
02.2012 - 05.2013
Projects & Global Governance Officer
HSBC UK Ltd
05.2008 - 02.2010
Manager Operations
HDPI
07.2007 - 04.2008
Assistant Manager Operations
HDPI
01.2005 - 06.2007
Customer Service Executive
HDPI
10.2002 - 12.2004
MBA - Finance
Osmania University
Bachelor of Arts - Computer application, Economics & Statistics
St Francis College