Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deepti Kapur

Smyrna,GA

Summary

Detailed oriented professional with exceptional organizational and communication skills. I enjoy solving challenges and complexities of managing, improving processes and quality of projects. Exposure to working in global teams has made me effective leader. My core strength is building client relationships, successfully implementing various projects and proving to be a strong medium between both.

Overview

24
24
years of professional experience

Work History

Relationship Banker

Regions Bank
06.2024 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.

Medical Office Administrator

Family Healthcare Of Smyrna
12.2023 - 06.2024
  • Facilitated compliance with healthcare regulations such as HIPAA by conducting periodic audits of record-keeping practices, privacy policies, and staff training programs.
  • Handled customer payments, cash and credit cards.
  • Maintaining cash draw and depositing transactions in the bank timely.
  • Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
  • Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
  • Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
  • Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Managed appointments, registrations and patient relations in office.

Tutor

Self
04.2021 - 07.2023
  • Provided customized tutoring that helped students improve their grades by 100%
  • Motivated students to think critically and become independent learners
  • Provided feedback and guidance to help students develop strong study skills and time management
  • Monitored student progress and provided feedback to parents on their child's performance.

Educator

Inventure Academy
06.2018 - 04.2021
  • Developed a comprehensive curriculum that meets state educational standards and engages students in learning
  • Utilized a variety of teaching methods to ensure understanding of complex topics
  • Collaborated with other educators to share best practices and improve teaching techniques
  • Used technology to create engaging, interactive learning experiences
  • Developed and implemented a behavior management system that reduced classroom disruptions
  • Created a positive learning environment that promotes respect and collaboration.

Project Manager

Purple Frame Technologies
06.2014 - 03.2016
  • Risk Compliance for IT Development and Operations
  • Own and manage project deliverables and goals
  • Act as a liaison between global delivery team
  • Manage scope and scope creep
  • Chair and handle project milestone
  • Manage project issues and risks; ensure compliance
  • Manage project budgets, timelines and resources
  • Building and maintaining client relationships
  • Handling escalation from clients and ensuring 100% satisfaction.

Paralegal

Kapoor & Associates
01.2007 - 11.2008
  • Assisted attorneys in preparing for depositions and trials by researching case-specific legal issues
  • Conducted client interviews and collected relevant information to assess case merits
  • Drafted and edited legal documents for accuracy and completeness, resulting in successful resolution of cases for the firm
  • Perform trial discovery, research and preparation
  • Manage Attorney calendar
  • Manage invoices, record keeping and document processing
  • Worked directly with clients to achieve quick turnaround and customer satisfaction
  • Strengthened company's business by leading the process of streamlining repeat business and thus gaining profitability
  • Maintained an organized and up-to-date filing system for case documents.

Team Manager

Vertex India Ltd.
01.2003 - 09.2005
  • Manage SLA delivery
  • Provide Knowledge Transfer solution design
  • Facilitate employee skill development and engagement
  • Facilitate sales support and liaises with Business Support
  • Optimize resource utilization and achieve profitability
  • Facilitate integration with support teams (Training, Technology, HR, Finance)
  • Conduct compliance review and audits on process functioning and MIS
  • Lead implementation of 6 sigma methodology of continuous process improvement
  • Manage client expectations
  • Ensure CTQ delivery
  • Facilitate new technology implementation.

Team Leader

Convergys India Ltd
01.2001 - 01.2003
  • Created an effective team culture and fostered collaboration to increase team morale and motivation
  • Established clear communication channels and provided timely feedback to team members
  • Mentored and trained team members to develop their skills and career paths
  • Encouraged creativity and innovation to develop new solutions to complex problems
  • Developed a system for recognizing team accomplishments and rewarding success
  • Analyzed data and evaluated survey feedback to identify areas of improvement.

Sr. Associate

E funds International
01.2001 - 01.2003

Education

Masters Diploma In Public Relations -

Bhartiya Vidya Bhawan

Bachelors in English -

Delhi University

Skills

  • Ability to Multitask
  • Microsoft Office
  • Leadership
  • Effective Time Management
  • Adaptability
  • Communication Skills
  • Ability to Work Under Pressure
  • Interpersonal Skills
  • Customer Service
  • Teller Support
  • Cash Handling
  • Relationship building and management

Timeline

Relationship Banker

Regions Bank
06.2024 - Current

Medical Office Administrator

Family Healthcare Of Smyrna
12.2023 - 06.2024

Tutor

Self
04.2021 - 07.2023

Educator

Inventure Academy
06.2018 - 04.2021

Project Manager

Purple Frame Technologies
06.2014 - 03.2016

Paralegal

Kapoor & Associates
01.2007 - 11.2008

Team Manager

Vertex India Ltd.
01.2003 - 09.2005

Team Leader

Convergys India Ltd
01.2001 - 01.2003

Sr. Associate

E funds International
01.2001 - 01.2003

Masters Diploma In Public Relations -

Bhartiya Vidya Bhawan

Bachelors in English -

Delhi University

Similar Profiles

CREATE PROFILE
Deepti Kapur