Deepti Rudraraju

• Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations
• Attend and collaborate in all Stand ups, Planning and Design meetings
• Monitored KPIs to proactively address bottlenecks and quality issues.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Provided regular updates to higher management on quality metrics by communicating consistency problems or production deficiencies
• Streamlined communication channels with seamless integration of third-party applications into the Salesforce ecosystem
• Optimized resource allocation by performing accurate estimation of time required for various testing activities
• Leveraged root cause analysis techniques to identify recurring issues and drive long-term solutions within the development process
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
• Mostly worked with Cases, Contacts, Accounts, Solutions and Reports entities in Service cloud application
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
• Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
• Implemented automation techniques where appropriate, streamlining testing efforts and increasing efficiency.
• Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
• Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
• Followed the Scrum SDLC approach to implement the projects
• Developed comprehensive reports on quality metrics, enabling management to make informed decisions on production strategies.
• Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
• Facilitated open communication channels between departments for sharing best practices related to quality assurance methodologies, driving organizational success as a whole.
• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Coached and motivated 10 person QA team to develop competencies.

Environment: Advanced Microsoft Office, SharePoint, Windows , Quality Center ALM Octane, ADO, Salesforce.com Platform, Apex Language, Visual Force, SFDC Sandbox, Reports.

• Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks
• Document test procedures to ensure replicability and compliance with standards
• Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems
• Plan test schedules or strategies in accordance with project scope or delivery dates
• Monitor bug resolution efforts and track successes
• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability
• Test system modifications to prepare for implementation
• Power BI Reports and Data Model Testing
• Identified and resolved critical issues through meticulous root cause analysis, improving overall system stability.
• Ensured seamless user experiences by conducting thorough usability testing across multiple platforms.
• Led efforts in maintaining compliance with industry regulations and standards, safeguarding company's reputation for delivering high-quality products.
• Managed end-to-end testing efforts for major releases, ensuring smooth transition from development to deployment phases.
• Enhanced team performance by training and mentoring junior QA engineers on best practices and methodologies.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Assisted with onboarding newly hired staff members and coached on task prioritization.
• Developed executive presentations and reports to facilitate project evaluation and process improvement.
• Delivered high-quality results within tight deadlines by managing resources effectively and prioritizing tasks appropriately.
• Developed comprehensive project plans, outlining objectives, timelines, resources, and potential risks to guide team efforts.
• Coordinated training initiatives for team members, enhancing their skill sets and contributing to overall project success.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Verified quality of deliverables and conformance to specifications before submitting to clients.

Environment: MS Office, Microsoft Power BI, ADO, JIRA, Maven, Jenkins, ETL, Salesforce

• Created various project specific valuable assets such as knowledge transfer (KT) documents, Test Plan, Requirement Traceability Matrix, Defect Summary Reports, Test Strategy and Lessons Learnt documents
• Experience with test automation using Eggplant and Selenium automation framework
• Performed software testing to measure Key Performance Indicators to improve performance
• Knowledge of project management and testing tools like JIRA and HP ALM
• Experience in Agile /Scrum methodologies and participated in daily standup meetings, Sprint retros and Product backlog refinement meetings
• Created daily, weekly, and monthly business stakeholder status reports and conducted presentations and walkthrough sessions with Product Owners
• Prioritize testing tasks based on goals and risk of projects and ensure testing milestones, activities and tasks are completed as scheduled
• Coordinated with hardware and system engineering leads to gather and develop system requirements
• Discussed project progress with customers, collected feedback on distinct stages and directly addressed concerns
• SME for IVR testing Experience and Supported Telephony Infrastructure and Project test lead for Praesto
• Conducted regression testing, analyzed results, and submitted observations to development team
• Delivered software solutions consistent with product roadmap, release plan milestones and key performance indicators
• Identified issues in software processes and implemented optimization techniques resulting in 90% productivity increase

Environment: MS Office, Quality Center ALM, Java, Selenium, Ruby/ Cucumber, JIRA, Maven, Jenkins, Eggplant

• Experience in SDLC and Agile testing process
• Responsible for testing critical projects like International Wire Transactions and IVR functionality
• Managed onshore and Offshore Test coordination on daily basis
• Used QC ALM for overall testing process in reporting and tracking bugs and providing updates on resolved bugs
• Analyzed application, system, and security errors
• Escalated issues to developers for fixes
• Experience in testing Salesforce application
• Well versed in Test Planning, Test case Design, Defect Management
• Ability to multi-task and meet strict deadlines
• Analysis of test requirements and automation feasibility
• Automate new features for reducing time and cost
• Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership
• Directed off-site teams completing regression tests to support successful product development stages and releases

Environment: MS Office, Quality Center ALM, Jenkins, Java.

• Collaborated with development team to troubleshot and resolve issues
• Implemented and managed framework for evaluating application performance
• Provided support to conduct system testing and integrated more servers to infrastructure
• Develop and execute implementation and deployment plans
• Coordinate with application developers, QA analysts and support personnel to maintain consistent configuration states across environments
• Technical liaison between IT, QA and Development for all cloud network designs
• Create, maintain, update, and enforce configuration policies and process documentation to maintain code integrity through development lifecycle
• Managed and executed zero-downtime production phrases
• Maintained production applications and managed Production deployments for all CR Releases
• Worked on Bitbucket, Jenkins and ARM deployment administration tools and management frameworks
• Collaborated with Sys Admin and DBAs to identify deployed issues for component-based applications
• Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint
• Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues
• Managed all delegated tasks, including 100% Java deployments in lower environments and Production Environments
• Juggled multiple projects and tasks to ensure high quality and timely delivery

Environment: WAS, MS Office, Windows XP, Java, .Net, Mainframes, Jenkins, GIT, Bitbucket, Agile Scrum, Unix, Salesforce, Splunk, Scrum Master certification by Chase

• Gathered business and system requirements and manage development of Test Cases and Test Scenarios for projects assigned in JPM Chase - Customer Assist Application
• Managed onshore and Offshore Test coordination on daily basis
• Created BPT Components in Quality Center and executed Automation scripts Using QTP
• Designed Test plans and Test Coverage documents
• Supported Production support Dev team with testing production defects
• Involved in Mobile App testing like Chase Pay, Apple Pay and Digital wallets testing
• Debugged code and located root causes of problems by reviewing configuration files and logs
• Identified and tracked defects with QC ALM 11 and supported developers in resolving problems by completing additional tests
• Authored and maintained well-organized, efficient, and successful manual test cases for entire team
• Conducted day-day-day duties accurately and efficiently
• Completed in-depth usability testing on Windows, Android, and iOS mobile devices
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Served customers in a friendly, efficient manner following outlined steps of service
• Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
• Applied honed critical thinking skills to analyze and resolve issues impacting business operations and goal achievement
• Consulted with product owners and developers to fully understand intended features and functionality
• Environment: MS Office, Windows XP, Quality Center ALM, Java, QTP

• Analyze business and system requirements, manage development of specifications to create and execute detailed test plans and verify bug fixes
• Manage script creation for regression and stress testing using Empirix e–tester and e-load
• Used Bugzilla for reporting and tracking bugs and providing updates on resolved bugs
• Determined testing requirements, developed, and reviewed scripts for positive and negative test scenarios in Visual Studio Test Manager 2010
• Conducted baseline testing, and generated reports
• Analyzed application, system, and security errors
• Escalated issues to developers and verified fixes
• Designed test plans and defined cases for functional, integration, system, and user acceptance testing
• Knowledge of rational database concepts and strong exposure to TFS
• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork
• Determined server operating limits by conducting weekly load tests
• Created accurate and efficient test scripts to manage automated testing of certain products and features
• Wrote, edited, and updated project manuals and technical documentation used by quality assurance team

Environment: Empirix e-Load and e-Tester, Bugzilla, Beyond Compare, SQL Server, Microsoft.NET, Reporting Framework, MS Office, Windows XP, Oracle, Quality Center ALM, Microsoft Test Manager 2012

• Understanding functionality of Prefix which is an admin system that Nationwide uses to process variable life insurance products
• Involved in setting up regression bed using QTP, Ruby and Quality Center
• Responsible for running automation scripts, validating results and logging defects in Quality Center
• Experience in writing manual test scripts for life insurance policy data pages
• Wrote manual test scripts for billing notices
• Executed New business automation scripts to generate new policies which were used by manual testers to evaluate downstream systems
• Involved in Project status meetings with team members, weekly test reporting to manager and Release activities
• Analyzed issues and recommended corrective actions to improve results

Environments: Quality Center 9.0, QTP 9.2, .NET, C#, Cucumber, Ruby, XML, Windows XP