DeErin Thomas
Houston,TX
Summary
.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I am
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 6 years.
Overview
6
6
years of professional experience
Work History
Remote Claims Representative
Progressive
10.2021 - 02.2025
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
Laboratory Phlebotomist
Quest Diagnostics
05.2019 - 02.2022
- Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Upheld rigorous standards for infection control, ensuring the safety of both patients and colleagues through consistent adherence to protective measures like glove use and hand hygiene practices.
- Consistently met high performance metrics related to puncture success rate, minimal discomfort experienced by patients, and the number of specimens collected per shift.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Morgan City High School
Morgan City05-2015
Skills
- Time management
- Claims investigation
- Insurance claims review
- Microsoft office
- Customer relations
- Problem resolution
- Call center experience
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Active listening
- Critical thinking
- Computer skills
Timeline
Remote Claims Representative
Progressive
10.2021 - 02.2025
Laboratory Phlebotomist
Quest Diagnostics
05.2019 - 02.2022
High School Diploma -
Morgan City High School
Similar Profiles
Elroy DouglasElroy Douglas
Claims Representative at ProgressiveClaims Representative at Progressive
Carla KieferCarla Kiefer
Administrative Assistant at ProgressiveAdministrative Assistant at Progressive
Jesse RubioJesse Rubio
National Catastrophic Response Team Auto Adjuster at ProgressiveNational Catastrophic Response Team Auto Adjuster at Progressive