Elizabeth Deery-Coelho
Summary
Dynamic Office Manager at Affordable Home Services with expertise in financial management and customer service. Achieved enhanced client satisfaction through effective feedback systems and training programs. Proven track record in resolving issues and improving service quality, fostering trust and loyalty among clients. Skilled in employee training and adept at managing multiple projects efficiently.
Overview
5
5
years of professional experience
Work History
Office Manager
Affordable Home Services
10.2021 - 01.2024
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Sales Representative
5 Star Roofing
05.2019 - 09.2021
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
- Effectively managed multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
- Collaborated with team members to complete projects efficiently and on time, ensuring customer satisfaction.
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
Education
Psychology
Montgomery College
Rockville, MD06-2019
Skills
- Financial managment
- Customer service
- Employee training
Timeline
Office Manager
Affordable Home Services
10.2021 - 01.2024
Sales Representative
5 Star Roofing
05.2019 - 09.2021
Psychology
Montgomery College
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