Deesha Ashley
Hampton,GA
Summary
Passionate human services profession with over 20 years of experience in patient care, case management, compliance, and client advocacy. Expertise in conducting assessments, implementing care plans and resource coordination. A proven ability to develop tailored and impactful service plans that drive positive outcomes. Known for exceptional communication, problem solving, and management skills while committing to make a significant impact in the community,
Overview
19
19
years of professional experience
1
1
Certification
Work History
CLINICAL/COMPLIANCE SUPERVISOR
South Atlanta Pediatrics
05.2014 - Current
- Coordinate services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to the patient.
- Development and implantation of comprehensive care management plans to address the patient needs and goals.
- Manage a team of 25 employees to ensure adherence to safety regulations, conduction thorough audits and implementing corrective measures.
- Enforces procedures and protocols in compliance with quality assurance, federal and state laws, HIPPA, OSHA, Code of Conduct, HEDIS, and AAP guidelines.
- Administers injections, medications, immunizations, PPD placements, diagnostic tests, and venipuncture.
- Obtain and maintain accurate patient documentation and assessments to interpret the healthcare needs, manage referrals, process prescription refill requests.
- Collaborate with management team to educate staff education and strengthen overall organizational performance.
- Implement onboarding for new employees.
CASE MANAGER
House of Dawn
06.2016 - 12.2016
- Coordinated, supported, and facilitated daily group activities, fundraisers and event planning activities.
- Conducted thorough assessments of clients situations and identifying issues, goals, and providing interventions.
- Ensured compliance and enforced facility, federal, and state guidelines
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Provided crisis intervention services, deescalating tense situations, and connecting the client with the appropriate support systems and resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
MEDICAL RECEPTIONIST/LEAD
Dekalb Pediatrics Center
05.2006 - 05.2014
- Conducted onboarding of new hires and ensured efficient front office operations.
- Answered multi-line phones, scheduled appointments, data entry, and communicated with patients via EMR system.
- Coordinated specialist referrals, managed medical records, insurance verifications and prior authorizations.
- Completed therapy orders, processed medical records, sport, camp, and college forms alongside essential paperwork for various activities.
- Coordinated patient scheduling, check-in, check-out, managed high call volumes, multi-line phone system, and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Education
Master of Science - Human Services
Walden University
Minneapolis, MN08.2026
Bachelor of Science - Psychology and Human Services
Clayton State University
Morrow, GA09.2016
Diploma in Medical Assistant -
Central Georgia Technical College
Macon, GA06.2002
Diploma -
Central High School
Macon, GA06.1996
Skills
- Problem-solving
- Legal research
- Compliance monitoring
- Client needs assessment
- Interviewing skills
- Policy enforcement
- Multicultural competence
- Documentation and reporting
Certification
- National Center for Competency Testing
- OSHA
- Universal Precautions and HIPAA Certification
- CPR, AED, and First Aid/Trainer
- Vaccine Handling and Storage
Affiliations
- National Honor Society
- National Society of Leadership and Success
Timeline
CASE MANAGER
House of Dawn
06.2016 - 12.2016
CLINICAL/COMPLIANCE SUPERVISOR
South Atlanta Pediatrics
05.2014 - Current
MEDICAL RECEPTIONIST/LEAD
Dekalb Pediatrics Center
05.2006 - 05.2014
Bachelor of Science - Psychology and Human Services
Clayton State University
Diploma in Medical Assistant -
Central Georgia Technical College
Diploma -
Central High School
Master of Science - Human Services
Walden University
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