Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

DeeShannon John

Las Vegas,NV

Summary

With 15+ years of experience, I am a dedicated and professional individual with expertise in customer communications, data entry, and operating policies and procedures. Goal-oriented and highly skilled, I aim to excel as a Guest Service Agent, Marker Operations, at your esteemed company. My strong work ethic and proven track record make me confident in my ability to contribute significantly to your team.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Medical Service Representative

Optum Care
11.2022 - 10.2024
  • Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
  • Improved patient satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Guest Service Agent

MGM Grand Hotel & Casino
06.2021 - 11.2022
  • Provided efficient and courteous service to customers at all times
  • Responded quickly to meet customer needs and resolve problems
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Provided information about local shopping, dining, nightlife and recreational destinations
  • Provided directions to guests
  • Performed office duties on temporary basis when needed

Credit Clerk

MGM Grand Hotel & Casino
02.2015 - 09.2020
  • Obtained information about potential creditors from banks, credit bureaus and other credit services and provided reciprocal information if requested
  • Prepared reports of findings and recommendations
  • Worked with coworkers to complete tasks
  • Compiled and analyzed credit information gathered by investigation
  • Analyzed and collected customer information to prepare product or service reports
  • Built sustainable relationships and trust with customer accounts using open and interactive communication
  • Made appropriate account corrections to resolve customer problems
  • Processed customer adjustments to maintain financial accounts
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Navigated multiple computer systems and applications and utilized search tools to find information

Inbound Call Center Representative

Credit Acceptance
11.2016 - 09.2017
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.

Credit Clerk

Bellagio Hotel & Casino
02.2013 - 02.2015
  • Increased customer satisfaction through timely communication regarding their application status or concerns about their accounts.
  • Conducted thorough background checks to identify potential risks associated with extending credit to prospective clients.
  • Enhanced company''s risk management by evaluating creditworthiness of clients and recommending suitable credit limits.
  • Provided exceptional customer service when handling inquiries from both internal stakeholders and external clients regarding account matters.
  • Kept up-to-date on industry regulations and best practices for credit management, applying this knowledge to enhance overall effectiveness within the role.

Bank Teller

Bank Of The Southwest
10.2007 - 02.2013
  • Obtained information about potential creditors from banks, credit bureaus and other credit services and provided reciprocal information if requested
  • Compiled and analyzed credit information gathered by investigation
  • Prepared reports of findings and recommendations
  • Worked with coworkers to complete tasks
  • Provided efficient and courteous service to customers at all times
  • Supported exceptional customer service with prompt acknowledgment and accurate account services
  • Monitored data and security systems to reduce risk and report irregularities
  • Followed procedures for removing accounts for dormancy
  • Processed ATM deposits and reconciled against reports
  • Responded to banking inquiries and requests from customers
  • Balanced cash drawer and maintained full accountability for assigned cash on hand
  • Greeted customers with professionalism and friendly and courteous demeanor
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts
  • Received and counted daily inventories of cash, drafts and travelers' checks
  • Monitored bank vaults to verify correct cash balances
  • Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents
  • Answered telephones to assist customers with questions and inquiries
  • Issued and redeemed money orders, traveler's checks and savings bonds
  • Balanced currency, coin and checks in cash drawers at ends of shifts
  • Opened new checking and savings accounts, money market accounts and safe deposit boxes

Education

High School Diploma -

CROWNPOINT HIGH SCHOOL
Crownpoint, NM
05.1994

Skills

  • Office machines
  • Fax
  • Print
  • Scan
  • Copy
  • Telephone
  • Typing
  • Active listening
  • Critical thinking
  • Appointment scheduling expertise
  • Professionalism and courtesy
  • Patient scheduling

Certification

High School Diploma

References

References available upon request

Timeline

Medical Service Representative

Optum Care
11.2022 - 10.2024

Guest Service Agent

MGM Grand Hotel & Casino
06.2021 - 11.2022

Inbound Call Center Representative

Credit Acceptance
11.2016 - 09.2017

Credit Clerk

MGM Grand Hotel & Casino
02.2015 - 09.2020

Credit Clerk

Bellagio Hotel & Casino
02.2013 - 02.2015

Bank Teller

Bank Of The Southwest
10.2007 - 02.2013

High School Diploma -

CROWNPOINT HIGH SCHOOL

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