Summary
Overview
Work History
Education
Skills
Clearance
Accomplishments
Skillssummary
Computersoftware
Federalexperience
Citizenship
Training
Certification
Websites
Timeline
Generic

DEVONNA SALLYE

TAMPA,FL

Summary

Analytical professional thriving in high stress environments requiring excellent decision-making skills and calm demeanor. Highly trained and proven leadership in operations management, strategic planning and team supervision.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operating Room Unit Secretary

HCA Healthcare Inc.
Tampa, FL
04.2023 - Current
  • As a unit secretary, I analyze, develop, and manage on-call schedules and projects related to the successful deployment of our department's initiatives.
  • My duties include maintaining patient records, medical histories, test results, and other pertinent information in the hospital's computer system.
  • This was accomplished by collecting statistics from various sources to get accurate results.
  • Greeting visitors and sales reps in a courteous and friendly manner.
  • Assisting nursing staff with administrative tasks, such as scheduling appointments, ordering supplies, and preparing charts.
  • Provided clerical support, including filing, faxing, payroll, photocopying data entry of patient information into electronic health record systems.

Wound Care Unit Clerk

HCA Healthcare Inc.
Bradenton, FL
10.2022 - 04.2023
  • Conducted a detailed analysis of business requirements and developed a scorecard for each insurance carrier to ensure quality assurance.
  • Performed functional audit with each insurance carrier to ensure metrics are met.
  • Reported issues in a timely manner with accurate descriptions and steps on how to correct and reproduce.
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
  • Maintained up-to-date knowledge of the insurance industry standards related to carrier-specific rules.
  • Participated in daily scrum meetings providing status updates on projects assigned.

Quality Assurance Analyst

HealthPlanOne
Tampa, FL
11.2017 - 10.2022
  • Conducted a detailed analysis of business requirements for insurance carriers and developed test plans to ensure quality assurance.
  • Developed, documented, and executed manual tests for web-based applications within CRM.
  • Reported issues in a timely manner, with sales supervisors, with accurate descriptions and steps of how to accurately reproduce, good metric to the insurance carrier.
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
  • Monitored production environment performance metrics for anomalies that could indicate quality live phone calls to identify issues that need to be corrected.
  • Participated in daily scrum meetings, providing status updates on projects assigned to specific people and insurance carriers.

Education

Bachelor of Science - Health Services Administration

University of Central Florida
Orlando, FL
05-2022

Associate of Arts - Business Administration

Hillsborough Community College
Tampa, FL
05-2021

Skills

  • Statistical Analysis
  • Communication
  • Integrity
  • Data Analysis
  • Conflict resolution techniques
  • Public safety and security
  • Strong investigative abilities
  • Deductive Reasoning

Clearance

NONE

Accomplishments

  • 2018 Supervised and developed Blue Cross and Blue Shield Insurance Customer Agent line.
  • 2019 Managed on contract negotiations and Blue Cross and Blue Louisiana saving the company jobs for insurance agent by savings the company money on their commission statement.

Skillssummary

Focused and highly motivated management professional, with 12 + years of extensive experience in Strategic Workforce Planning, EEO, OHR and Diversity Mgt. Utilizing my background in Disability, Accommodations, Business Operations, Project Management, and Statistical Analysis to develop comprehensive programs based on the employment needs and mission of the agency. Deploying metric based solutions and maximizing our ROI. I'm an innovative and energetic team player, relationship builder, and highly effective communicator., Develop and create a Strategic Workforce Planning program to ensure were accurately utilizing all available resources., Expert in Diversity Mgt. and Employee Relations assisting managers and staff in identifying and solving EEO Policy questions on Accommodations, for the past 9 yrs., As Diversity manager I trained a staff of 100+ internal and external personnel on diversity rules and regulations. This lead to a 70% reduction in violations and improved the overall atmosphere at ABC Co., Analyze, develop, test and incorporated IT business solutions to enhance business process control and tracking., Supervised, motivated, mentored and lead by example, using experience backed judgment, strong work ethic, and irreproachable integrity, derived from my 12yrs as a Department Manager at ABC Co., Developed and implemented a supply inventory program, which tracked our use of production and office materials. This provided us detailed reports of our available inventory at all times. Allowing us to make more informed purchasing decisions. Resulting in ABC Co. to save 500,000 per year., Analyze, develop, test and incorporated IT business solutions to enhance business process control and tracking., Supervised, motivated, mentored and lead by example, using experience backed judgment, strong work ethic, and irreproachable integrity, derived from my 12yrs as a Department Manager at ABC Co., Developed and implemented a supply inventory program, which tracked our use of production and office materials. This provided us detailed reports of our available inventory at all times. Allowing us to make more informed purchasing decisions. Resulting in ABC Co. to save 500,000 per year.

Computersoftware

List all software and applications you are experienced in and at what level. Please indicate an formal training and where you received that training

Federalexperience

No

Citizenship

Yes

Training

  • I have attended various seminars on EEO compliance and diversity
  • Extensive EEO Compliance Training: Laws & Discrimination, Diversity in the Workplace, Workplace Relationships, EEO Complaints and Resolutions: (80+ hrs of training)
  • Extensive Project Management Training specializing in large scale projects and developing the project plans and schedule. All training was done at PMI Institute 2002 thru 2011 (120 hrs)

Certification

  • CPR Certified
  • Health Insurance License

Timeline

Operating Room Unit Secretary

HCA Healthcare Inc.
04.2023 - Current

Wound Care Unit Clerk

HCA Healthcare Inc.
10.2022 - 04.2023

Quality Assurance Analyst

HealthPlanOne
11.2017 - 10.2022

Bachelor of Science - Health Services Administration

University of Central Florida

Associate of Arts - Business Administration

Hillsborough Community College
DEVONNA SALLYE