Manager
Downtown floral and boutique
Rolla, ND
02.2024 - 05.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with regulatory requirements and industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Directed recruitment, hiring, and training of new staff members.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
