DEETTA SALLEE

Examined paperwork such as deeds, easements, titles etc, with great attention to detail, in order to determine the rightful owner of the property, which required a great deal of written and verbal communication and organization. Short term assignment. Rehireable after slow season.

Calculated and remitted state sales tax, service and other charges. Processed titles for motor vehicles, boats, trailers, motorcycles, motor homes and issued and renewed license plates and tags for the Missouri Department of Revenue on a contractual basis.

Achieved high satisfaction ratings through proactive one-call resolutions of customer issues. Addressed customer account discrepancies and concerns. Adhered to company policies and scripts to consistently achieve call time and quality standards. Detailed payment options and explained price, receipt and billing detailed to customers. Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. Decided to take a chance with this new company, booking camp sites for 4 state parks. I enjoyed my time with them however the company closed it's doors a month after starting employment.

Troubleshoot customer technical issues with cable, phone and internet services including, but not limited to modems/routers, internet connections, WIFI, cable/video equipment issues and home phone service. Provided accurate, prompt and consistent resolution to technical problems by following standard operating procedures. Created and notated service tickets for select calls. Remained current on new technology and software issues that affected the customer base. Provided timely feedback to CableOne leadership, regarding service failures or customer concerns. Left position to join Promoveo Holdings LLC.

Assisted elderly customers with their medication orders through Express Scripts. Adhered to operational standards and call metrics with outstanding scores. Worked for the elderly, in communicating with their medicare insurance, doctor's offices and our pharmacists to get them what they needed. The Express Scripts contract with Alorica ended and was sent overseas to another customer service broker, and the replacement contract with Ally Bank wasn't going to start for several unpaid weeks, which is why I chose to move to Sparklight/CableOne.

Responsibilities included working with members of the count team and casino security, to empty gaming tables and machines of chips, bills and vouchers, then count all currency daily. Maintained gaming license for position. Temporary job during busy period for the casino.

General Production, in the cheese slice department, as an essential worker during covid. Worked 12-16 hour overnight shifts, working as part of a team of 8 line workers but actively, a part of a department of 20 people. Insured the integrity of the product, in consistency, wrapping, packaging and boxing. Off loaded cheese from the line when machines went down and reintroduced it to the line when machines were back online. Lifted up to 75 lbs regularly. Required quick reflexes and decision making abilities.

Processed loan applications and approved/denied them, along with paperwork required by lending laws for consumer installment lending (non-mortgage). Made collection calls for delinquent accounts. Provided general notary services. Prepared personal income taxes. Maintained a preparers ID number with the IrS. Processed tax anticipation loans and sold insurance products on non-tax loans. Promoted to Branch Manager and relocated to Butler Mo in 2012, to open a new office. Certified for 19 years for tax preparation. Received notary commission in June of 2015. Received certification for mortgage service writing, advanced and reverse mortgages in November of 2018.

Covid effected business and office hours reduced which led to leaving my career in finance, for an essential job (factory work at Schreiber Foods)during the pandemic.