Deety Petersen
Greenwich,CT
Summary
Outgoing Quality Assurance Manager with ten+ years of managerial experience in medical transcription, retail. Committed to high standards of customer service with extensive knowledge of MS Office, problem resolution and customer retention. Adept at collaboration with various departments for comprehensive quality control. Successful at meeting long-term goals through hard work, attention to detail, and high standards of daily production quality.
Overview
1
1
Certification
Work History
Quality Assurance Manager
Global Medical Transcription
2015 - Current
- Manage and guide team of 50+ quality assurance editors proofreading medical records, IMEs, addendums
- Ensure error free content compliance, professionalism, company standards
- Coordinate workflow with fast-paced deadlines and daily turn around times
Writer and Editor
- GMT, Guardian LV, Urban Times
- Proofread, edit and expedite medical files
- Write, edit, post and promote technology, science, and medical articles
- Utilize current search engine optimizations
IT Administrator
Powell & Powell Supply Co., Inc
1998 - 2001
- Implement data backup and security procedures, reconfigure professional website
- Purchase and install hardware and software; train personnel
- Process and troubleshoot EDI and Crystal reports
Retail Manager
The Napier Company
1995 - 1998
- Coordinate a staff of 15 including scheduling, hiring, and promotion
- Generate daily, weekly, monthly, and yearly reports
- Handle all aspects of banking, advertising, and merchandising
- Maintain retail stock and business supplies
Sr. Member Service Specialist
Aetna
1989 - 1995
- Resolve appeals and escalated customer service issues
- Assist high-level clients via phone, mail, online, and in person
- Oversee and authorize major claim disbursements as a senior specialist
- Manage training of new representatives
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
English, Psychology
Moravian College
1991
Skills
- Project Management
- Process Analysis
- Progress Reporting
- Complex Computation
- Work Planning and Prioritization
- Internal Audits
- Verbal and Written Communication
- Staff Training
Certification
Event & Hospitality Manager
Writer
Timeline
Quality Assurance Manager
Global Medical Transcription
2015 - Current
Writer and Editor
IT Administrator
Powell & Powell Supply Co., Inc
1998 - 2001
Retail Manager
The Napier Company
1995 - 1998
Sr. Member Service Specialist
Aetna
1989 - 1995
English, Psychology
Moravian College
Event & Hospitality Manager
Writer
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