Deeva Banks
Oakland,CA
Summary
Motivated professional experienced in customer service and multitasking. Delivered positive and memorable experiences through strong work ethic, adaptability, and exceptional interpersonal skills. Committed to mastering new skills and contributing effectively in unsupervised settings.
Overview
7
7
years of professional experience
Work History
Royal ambulance
Ambulance dispatcher
San Leandro, California
09.2022 - Current
- Coordinated emergency response activities with medical teams and first responders.
- Monitored multiple communication channels for incoming emergency calls.
- Utilized dispatch software to track ambulance locations and optimize routes.
- Provided clear instructions to callers during high-stress situations.
- Assisted in training new dispatchers on protocols and procedures.
- Developed relationships with local hospitals to ensure efficient patient transfers.
- Performed administrative tasks such as filing paperwork or entering data into computer systems.
Medical Assistant
UBCP primary pediatric alameda
Alameda, California
08.2024 - 10.2024
- Assisted healthcare providers with patient examinations and routine procedures.
- Managed patient records using electronic health record systems efficiently.
- Scheduled appointments and coordinated follow-up visits for patients seamlessly using the epic system .
- Administered injections, medications and treatments per physician instructions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Customer Service Manager
Best Buy
Emeryville, California
08.2021 - 07.2022
- Analyzed customer feedback to identify areas for improvement.
- Delivered training to associates to maximize performance and customer relations.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Customer Service Representative
AMC Theaters
Emeryville, California
08.2019 - 08.2021
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and service options.
- Processed transactions accurately using point-of-sale systems.
Education
High School Diploma -
Envision Academy For Arts & Technology
Oakland, CAMedical Assistant -
Carrington College California - Sacramento
Sacramento, CASkills
- Emergency response coordination
- Administrative support
- Adaptability
- Conflict Resolution
- Leadership
- Analytical and critical thinking
Timeline
Medical Assistant
UBCP primary pediatric alameda
08.2024 - 10.2024
Royal ambulance
Ambulance dispatcher
09.2022 - Current
Customer Service Manager
Best Buy
08.2021 - 07.2022
Customer Service Representative
AMC Theaters
08.2019 - 08.2021
High School Diploma -
Envision Academy For Arts & Technology
Medical Assistant -
Carrington College California - Sacramento