Deeveena Ramdat
Bayonne,NJ
Summary
Proven achiever with a strong work ethic and empathy, excelled at Home Health Aid by enhancing customer satisfaction and achieving high performance metrics. Skilled in patient care and appointment scheduling, consistently fostered a positive environment and contributed to team success. Demonstrated excellence in multitasking and patient assessments, meeting goals with notable efficiency. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Assisting Seniors at Home
Home Health Aid
Bayonne, NJ
09.2021 - Current
- Managed multiple chat sessions simultaneously without compromising attention to detail or communication quality during busy periods.
- Enhanced customer satisfaction by providing timely and accurate technical support for various products.
- Achieved consistently high performance metrics by meeting or exceeding established goals for call quality, resolution time, and customer satisfaction ratings.
- Fostered a positive and supportive work environment by actively participating in team-building activities, sharing knowledge with colleagues, and offering assistance when needed.
- Assisted in training new advisors, sharing best practices in problem-solving and communication skills.
- Maintained clean, safe, and well-organized patient environment.
Education
High School Diploma -
Bayonne High School
Bayonne, NJ06.2022
Skills
- Strong Work Ethic
- Empathy and patience
- Goal-oriented mindset
- Patient Care
- Appointment Scheduling
- Patient Assessments
Timeline
Assisting Seniors at Home
Home Health Aid
09.2021 - Current
High School Diploma -
Bayonne High School