Medical Office and Billing Specialist -
Ultimate Medical Academy
01.2019
DE’BONECIA CROWE
Houston,TX
Summary
Customer service oriented professional capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintains courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.
Integrates new business concepts into existing business practices without sacrificing quality.
Efficiently manages scheduling duties such as coordinating and confirming appointments.
Emotional intelligence and empathy, active listening with comprehension and excellent communication skills with productivity standards
Proficient in Microsoft Word, Teams, Excel, PowerPoint, Access
Microsoft Word and Excel; Types 100 WPM.
Education
Skills
- Typing speed
- Typing accuracy
- Customer Service
- Time management
- Attention to detail
- Ability to research and collect data
- Understanding basic software
- Self- Oriented
- High level of concentration
- Organizational skills
- Ability to multitask
- Discretion
- Critical thinking
- Summarization skills
- Technical skills
Relevantprofessionalexperience
- Medical Eligibility Specialist, Texas Health and Human Service Commission (HHSC) Access and Eligibility Services (AES), 10/22, Present, Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant benefit information., Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain ability to resolve calls and messages avoiding escalated complaints, pertinent financial and personal information to determine financial eligibility for public assistance programs., Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system I.E TIERS., Compute and authorize benefits based on eligibility determination., Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes., Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.
- 401(K) Specialist, Remote Customer Service Rep / Trowe Price, Owings Mills, MD, 06/22, 10/22, Providing education about 401(k) plans to employees, including helping them choose among plan options or making contributions on their behalf., Creates and reviews employee retirement benefits communication materials., Reviewing participant statements to ensure that contributions have been made and fees have been paid., Monitoring market trends to ensure that investments are performing well and are appropriate for the plan’s participants., Performing administrative tasks such as updating account information and processing participant withdrawals or loans.
- Assistant Sales Manager / Patient Coordinator, My Eye Lab, Houston, TX, 05/19, 10/19, Sold solutions, contact lenses, leader’s specials and other products., Scheduled and confirmed patient appointments and greeted patients entering doctor’s office., Entered new patient history and personal information in system., Obtained brief medical history, completed noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, and amsler grid tests., Optimized and oversaw the contact lens department to ensure efficiency and compliance with company’s policies and operational guidelines., Monitored and achieved profit, sales and performance goals.
- Front End Supervisor / Customer Service/ Click-List Clerk, Kroger, Houston, TX, 01/14, 06/22, Supervised 20 team members and managed customer service desk and lottery functions., Paid bills, covered team members’ breaks, oversaw shipping and receiving, and created staff schedules., Ensured customer satisfaction and upheld compliance with regulatory requirements and brand standards., Prepare and deliver online orders that exceed customer expectations for ease of shopping, variety, and freshness., Maintain the intake of customer orders to ensure customers are helped quickly and efficiently., Troubleshoot and maintain e-Commerce equipment and ensure staging areas are organized and cleanly.
- Cashier / Customer Service, Northern Tools, Houston, TX, 11/10, 11/12, Answered multiple phone lines and transferred calls to the correct personnel., Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and media., Created special orders through the company catalog., Offered and sold warranties to customers on qualifying products., Used AS400 program to track orders and complete inventory functions for the store.
Timeline
Medical Office and Billing Specialist -
Ultimate Medical Academy