DEFONTIES ANDERSON
Washington D.C.
Summary
Reliable Utility Attendant with solid experience in maintaining and operating utility systems. Skilled in troubleshooting, repair activities, and routine system checks to ensure smooth running of operations. Demonstrated strengths include problem-solving, adaptability, and ability to work effectively within team-focused environments. Proven ability to create positive impact through diligent attention to safety standards and efficiency improvements.
Overview
13
13
years of professional experience
Work History
Pier Utility Attendant
Hornblower - Entertainment Cruises D.C.
Washington
08.2019 - 03.2022
- Received, handled, and stored all food, alcohol, disposables, chemicals, and supplies. This included rotating perishable products, labeling & dating specific items, and maintaining zoning as required.
- Maintained multiple dry storage spaces and assured that the areas stayed clean and organized, and that inventory is rotated and labeled accordingly.
- Stocked products in proper storage locations, coolers, and freezers after delivery. This included transferring items from pier to ship using gangplank in various types of weather conditions.
- Transported deliveries/supplies between the receiving ramp, pier, and vessels using hand trucks, carts, and pallet jacks.
- Performed Bi-weekly removal of food grease buckets from vessels to be transported to receiving ramp for pickup by waste management.
- Cleaned and maintained trash & cardboard disposal room. This included emptying trash, sweeping floors, scrubbing floors, pressure washing, and operating a cardboard baler.
- Maintained equipment and supplies including receipt, storage, and dispatch of goods.
- Maintained standards of sanitization, safety, and security in the work environment.
- Monitored inventory levels and reported shortages to management promptly.
- Provided excellent customer service to enhance guest experiences aboard cruises.
Ticket Booth Agent
Hornblower - Entertainment Cruises D.C.
05.2017 - 07.2019
- Controlled lines at the ticket booth when stationed on 'Sidewalk' - answered questions and directed passengers to keep the line moving.
- Traffic Control - ensured shuttle buses, tour buses, and guest vehicles are directed to the designated parking areas per DC city regulations.
- Directed passengers from roadway towards ticket booth to obtain boarding pass before the cruise began.
- Directed passengers back to their vehicles after cruise returned and passengers have disembarked.
- Retrieved guest tickets from ticketing system.
- Kept brochure racks on outside counter stocked throughout the day.
- Provided all guests with an exceptional first impression of the company.
- Communicated effectively with fellow co-workers and guests.
- Assisted with Daily Operations as needed.
- Stood for long periods of time in various weather conditions.
Busser
Azur Restaurant - Menu Bar Kitchen
Washington
10.2014 - 04.2019
- Promptly greeted guests as they were seated and brought refreshments to the table.
- Communicated with wait staff to ensure efficient seating, table utilization, and customer service.
- Assisted wait staff as needed with food delivery, especially with large parties or during peak hours.
- Promptly cleaned and sanitized tabletops, chairs, booths, and floors as well as reset tabletops between guest seating.
- Cleared tabletops of all silverware, glassware, dishware, and trash after guest departure.
- Notified management of any dining area issues.
- Completed end of shift cleaning duties to maximize dining area cleanliness.
- Cleaned all common areas and wait stations as needed throughout the shift.
- Cleared tables efficiently after each service to maintain cleanliness.
Cashier
Toys R Us
Washington
10.2013 - 10.2015
- Scanned merchandise and collected payments.
- Handled cash, credit, or check transactions with customers.
- Ensured accurate pricing of products and sales items.
- Issued change, receipts, refunds, or tickets.
- Packaged purchases for customers.
- Assisted customers with questions regarding merchandise, pricing, and complaints.
- Assisted with opening and closing the store, including counting cash register drawers, putting away scattered merchandise and returns, and locking the store.
- Greeted customers when they entered or left the store.
- Processed returns and checked for damaged products.
- Maintained clean and tidy checkout area.
Maintenance Worker
Cedar Heights Apartments
Washington
09.2009 - 03.2013
- Maintained appearance of the property to adhere to company standards.
- Swept and mopped floors cleaned and sanitized walls.
- Assisted with minor repairs around the facility.
- Provided landscaping services as requested.
- Conducted routine maintenance on plumbing and electrical systems in apartment units.
- Responded to resident maintenance requests in a timely manner.
- Collaborated with team members to complete larger maintenance projects efficiently.
- Maintained inventory of tools and supplies for daily operations.
- Performed routine cleaning tasks such as scrubbing floors, dusting surfaces, and emptying waste receptacles.
Office Assistant
Office of Workman's Compensation
Washington
04.2010 - 11.2012
- Answered phone calls and greeted visitors.
- Transferred phone calls to appropriate departments.
- Maintained accurate filing system for paper files, reports, and office resource material.
- Provided logistical and administrative support for conferences and trainings.
- Scanned, faxed, and copied documents.
- Restocked office supplies as needed.
- Other duties as assigned by manager as needed.
- Displayed outstanding customer service.
- Maintained a clean and tidy checkout area.
Recreational Aide
Hart Middle School
Washington
06.2009 - 08.2011
- Assisted Lead Instructor with administering all planned programs for the children attending Summer Camp.
- Monitored all play activities with the children during Field Trips.
- Assisted with meal preparation and canteen.
- Tutored children during Summer Camp.
- Supervised recreational activities for students during after-school programs.
- Developed engaging activity plans to enhance student involvement and enjoyment.
- Monitored student behavior to ensure a positive and respectful environment during events.
- Performed administrative tasks such as filing paperwork and scheduling appointments.
- Responded quickly to emergency situations according to established protocols.
Education
STANDARD DIPLOMA -
FRIENDSHIP COLLEGIATE ACADEMY
05.2010
Skills
- Customer Service
- Cashier
- Traffic Control
- Restaurant
- General Handyman Services
- Equipment maintenance
- Guest relations
- Problem solving
- Team collaboration
- Time management
- Equipment inspection
- First aid and CPR
- Basic repair skills
- Dishwashing
- Painting
Awards
- Leadership Certificate, 2010
- Customer Service Training, 2009
Timeline
Pier Utility Attendant
Hornblower - Entertainment Cruises D.C.
08.2019 - 03.2022
Ticket Booth Agent
Hornblower - Entertainment Cruises D.C.
05.2017 - 07.2019
Busser
Azur Restaurant - Menu Bar Kitchen
10.2014 - 04.2019
Cashier
Toys R Us
10.2013 - 10.2015
Office Assistant
Office of Workman's Compensation
04.2010 - 11.2012
Maintenance Worker
Cedar Heights Apartments
09.2009 - 03.2013
Recreational Aide
Hart Middle School
06.2009 - 08.2011
STANDARD DIPLOMA -
FRIENDSHIP COLLEGIATE ACADEMY